CBSE Class 12 Business Studies Directing MCQs Set E

Question: Risk taking is an example of the following type of non-financial incentive
a) Employee empowerment
b) Career advancement opportunity
c) Organisational climate
d) Employee recognition programmes
Answer: c

Question: Which of the following is not a measure to overcome barrier to effective communication?
a) Convey things of help and value to listeners
b) Communicate according to the needs of receiver
c) Consult others before communicating
d) Fear of challenge to authority
Answer: d

Question: Which of the following is not an element of communication process?
a) Decoding
b) Grapevine
c) Channel
d) Receiver
Answer: b

Question: ‘Better human relationship’ is an advantage of which type of communication?
a) Formal
b) Horizontal
c) Vertical
d) Informal
Answer: d

Question: Disturbance in telephone line is an example of
a) Media
b) Message
c) Noise
d) Feedback
Answer: c

Question: Which two parties are involved in communication process?
a) Encoder & Decoder
b) Superior & Subordinate
c) Sender & Receiver
d) Buyer & Seller
Answer: c

Question: Grape vine is
a) Formal communication
b) Barrier to communication
c) Horizontal communication
d) Informal communication
Answer: d

Question: Use of ‘Technical Jargon’ is which type of communication barrier?
a) Organisational barrier
b) Psychological barrier
c) Semantic barrier
d) Personal barrier
Answer: c

Question: It is a process which moves the person to action and continues him in the course of action already initiated
a) Coordination
b) Communication
c) Motivation
d) Decentralisation
Answer: c

Question: Which of the following is the appropriate order of hierarchy of needs according to Abraham Maslow?
a) Safety Needs → Psychological needs → Affiliation needs → Esteem Needs → Self Actualisation needs
b) Psychological needs → Safety Needs → Affiliation needs → Esteem Needs → Self Actualisation needs
c) Affiliation needs → Safety Needs → Psychological needs → Esteem Needs → Self Actualisation needs
d) Psychological needs → Safety Needs → Esteem Needs → Affiliation needs → Self Actualisation needs
Answer: b

Question: Sender ⇒ Message ⇒ Encoding ⇒ Decoding ⇒ Receiver ⇒ Feedback.
a) Media
b) Grapevine
c) Gossip
d) Sound
Answer: a

Question: Which type of communication is rigid and cannot be modified?
a) Formal
b) Informal
c) Horizontal
d) Vertical
Answer: a

Question: Which element of directing is concerned with making subordinates act in a desired manner to achieve certain organization goals?
a) Leadership
b) Motivation
c) Communication
d) Coordination
Answer: b

Question: ‘Lack of proper incentive’ is a barrier to communication. Identify the type of barrier to which it belongs.
a) Personal barrier
b) Organisational barrier
c) Psychological barrier
d) Semantic barrier
Answer: a

Question: Which is not the advantage of formal communication?
a) Very systematic
b) Friendly relationship
c) Orderly flow of information
d) Easy to exercise control
Answer: b

Question: ‘Superior guides his subordinates and clarifies their doubts in performing a task’. Which importance of directing is highlighted in the statement?
a) Directing helps to initiate action
b) Effective directing helps to bring stability and balance
c) Directing integrates employees’ efforts
d) Directing guides employees to fully realize their potential
Answer: a

Question: Choose the incentive which best describes ‘Organisational climate’ as a non-financial incentive.
a) Individual autonomy
b) Holding a managerial position
c) Appropriate skill development program
d) Meaningful work experience
Answer: a

Question: Job enrichment is concerned with
a) Designing jobs with greater variety of work content
b) Involving employees in decision making
c) Promoting an employee
d) Empowering an employee by giving more autonomy
Answer: a

Question: ———– can be defined as exchange of ideas, views, messages etc. between two or more persons.
a) Directing
b) Communication
c) Motivation
d) Leadership
Answer: b

Fill in the Blanks :

Question: Maslow’s —————- theory is considered fundamental to understanding of motivation.
Answer: need hierarchy

Question: A superior does not have the confidence in the ability of his subordinate may create ________ barrier in effective communication.
Answer: Personal

Question: Delayed communication due to many levels in organizational structure may lead to ________ barrier.
Answer: Organisational

Question: Directing abilities of manager mainly depends upon his ———— skills.
Answer: communication

Question: A —————- need can no longer motivate a person.
Answer: satisfied

Question: A one who conveys his thoughts or ideas in communication process is known as————.
Answer: sender

Question: The emphasis of non-financial incentive is to provide —————- and —————- satisfaction rather than money driven satisfaction.
Answer: psychological , emotional

Question: Financial incentive refers to incentive which is in direct —————- form.
Answer: monetary

Question: Effective directing through motivation, communication and ________ helps to reduce resistance to introduce changes in the organisation .
Answer: Leadership

Question: Motivator is the —————- used to motivate people in an organization.
Answer: technique

True / False :

Question: Directing function is initiated at top level and flows to the bottom level through the organizational structure.
Answer: True

Question: Productivity linked wage incentives include regular increments in the pay every year and enhancement of allowances from time-to-time.
Answer: False

Question: Vertical communication exists between departments.
Answer: False

Question: Effective communication in the organization reduces resistance to change among the staff members.
Answer: True

Question: Effective message should relate to the interests and needs of the listener.
Answer: True

Question: Over exhaustion and tiredness of the listener resulting in ineffective communication is an example of personal barrier.
Answer: False

Question: The channel which is used to transmit the message to the receiver is media.
Answer: True

Question: In promotion monetary aspects over-ride the non-monetary aspects.
Answer: False

Question: Leadership is a complex phenomenon involving the leader, the followers and the situation.
Answer: True

Question: Involving others in developing a communication plan does not improve the communication effectiveness
Answer: False

Question: Minimum two parties are involved in the process of communication.
Answer: True

Match the following :

Question: Match the types of barriers under the category which they fall
1. Badly expressed message                               a. Psychological barrier
2. Distrust                                                             b. organizational barrier
3. Faultly translation                                             c. semantic barrier
4. Complexity in organizational structure
Answer: 1,3-c, 2-a, 3-b

Question: Match the following types of communications with there names
1. Official communication taking place in the organization.                                   a. Vertical communication
2. Flow of information from top level to lower level.                                                b. Informal communication
3. Communication between two or more persons working at the same level.        c. Formal communication
                                                                                                                                d. Horizontal communication
Answer: 1-c, 2-a, 3-d

Question: Match the following incentives with their examples
1. Bonus                             a. non financial
2. profit sharing                  b. financial
3. status
Answer: 1,2 –b;3-a

Question: Match the advantages with the types of communication
1. Very systematic                                      a. Formal communication
2. Develop friendly relationship                  b. Informal communication
3. Get social satisfaction
4. Ensures orderly flow of information
Answer: 1,4-a, 2,3-b

Question: Match the following examples with the type of communication
1. Application for grant of leave                                                    a. Downward communication
2. Production manager contact marketing manager                    b. Upward communication
3. Sending notice to employees to attend a meeting                   c. Horizontal communication
Answer: 1-b, 2-c, 3-a

Question: Match the following elements of communication with their meaning
1. Person who conveys his thoughts                                a. Media
2. Some obstruction or hindrance                                     b. Receiver
3. Person who receives message                                     c. Noise
4. Channel through which message is transmitted           d. Sender
Answer: 1-d, 2-c, 3-b, 4-a

Question: Match the following elements of directing with their meaning
1. Inducement to act or move                                                a. communication
2. process of influencing the behavior of people                    b. motivation
3. process of exchange of ideas, views, facts etc.                  c. leadership
Answer: 1-b, 2-c, 3-a

Question: Match the leadership style with their meanings
1. 1.Leader gives order to his subordinate                               a. Democratic
2. Participation of subordinate in decision making                   b. Laissez Faire
3. followers have high degree of independence                       c. Autocratic
Answer: 1-c, 2-a, 3-b

Question: Match the following needs with their example
1. Job security                  a. Basic physiological needs
2. friendship                     b. Affiliation needs
3. hunger                         c. Security needs
Answer: 1-c, 2-b, 3-a

Question: Match the following companies with their leaders
1. Microsoft                                   a. Narayan Murthy
2. Reliance industries                   b. JRD Tata
3. Tata                                          c. Bill Gates
4. Infosys                                     d. Ambanis
Answer: 1-c, 2-d, 3-b, 4-a