CBSE Class 12 Business Studies Directing MCQs Set B

Question: Formal communication may take place between
(a) Subordinate and superior
(b) Superior and subordinate
(c) Two managers at the same level
(d) All of the options 

Answer : D

Question: Which of the following is not a type of communication barriers?
(a) Semantic barriers
(b) Psychological barriers
(c) Rational barriers 
(d) Organisational barriers

Answer : C

Question: Which of the following ways help in improving the communication effectiveness?
(a) Being a good listener
(b) Ensuring follow up patience
(c) Ensuring proper feedback
(d) All of the options 

Answer : D

Question: Yajur, as a Project Manager, is able to assess the true potential of his subordinates and constantly motivates them to realise their full potential. Identify the element of directing being described in the above lines.
(a) Leadership 
(b) Motivation
(c) Communication
(d) Supervision

Answer : A

Question: Suman works as a Project Co-ordinator in an export house. Whenever the workload is high, she is able to convince her team by explaining to them the purpose, providing training and motivating them with additional rewards so as to be able to win their wholehearted co-operation. Identify the element of directing being described in the above lines.
(a) Leadership 
(b) Supervision
(c) Motivation
(d) Communication

Answer : A

Question: Identify the correct sequence of steps involved in the motivation process.
(a) Unsatisfied need, tension, drives, search behaviour, satisfied behaviour, reduction of tension 
(b) Drives, search behaviour, unsatisfied need, tension, satisfied behaviour, reduction of tension
(c) Search behaviour, reduction of tension, unsatisfied need, tension, drives, satisfied behaviour
(d) Tension, drives, search behaviour, unsatisfied need, satisfied behaviour, reduction of tension

Answer : A

Question: Esha was facing the problem of high labour turnover in her firm. On the advice of her friend, she introduced special benefits for the employees, which helped her to retain talented people in the organisation. Identify the related point of importance of motivation.
(a) Motivation helps to improve performance levels of employees.
(b) Motivation helps to reduce employee turnover. 
(c) Motivation helps to reduce absenteeism in the organisation.
(d) Motivation helps to mould the attitudes of employees.

Answer : B

Question: During the year 2018, Halla Walla Limited made surplus profits due to growing reputation of the business as a result of sincerity of its employees. In order to give due recognition to its employees and motivate them to continue with the good work, the company decided to give a certain percentage of profits to them. Identify the type of financial incentive being adopted by the company.
(a) Perquisites
(b) Co-partnership
(c) Productivity linked wage incentives
(d) Profit sharing 

Answer : D

Question: Om Limited adopts a systematic performance appraisal system which provides opportunity to employees to improve their skills and be promoted to the higher level jobs. Identify the type of incentive being adopted by the company.
(a) Organisational climate
(b) Employee recognition programme
(c) Career advancement opportunities 
(d) Job security

Answer : C

Question: Esteem needs are concerned with ____________
(a) Friendship
(b) Affection
(c) Prestige and Self-respect 
(d) Acceptance

Answer : C

Question: Which of the following is the elements of directing?
(a) Leadership
(b) Supervision
(c) Motivation
(d) All of the options 

Answer : D

Question: _______ is the process of guiding the efforts of employees to accomplish the desired goal.
(a) Directing
(b) Supervision 
(c) Controlling
(d) Motivating

Answer : B

Question: ________ is an example of esteem needs:-
(a) Pension
(b) Status 
(c) Self-fulfillment
(d) Hunger

Answer : B

Question: __________ is the process of influencing the behaviour of people making them strive voluntarily towards achievement of goals
(a) Motivation
(b) Communication
(c) Leadership 
(d) Directing

Answer : C

Question: Motivation is not
(a) a complex process.
(b) a goal-directed behaviour
(c) related to satisfaction
(d) an easy process. 

Answer : D

Question: Need hierarchy theory of motivation has been given by
(a) Koontz.
(b) Taylor.
(c) Fayol.
(d) Maslow. 

Answer : D

Question: Encoding is related to
(a) transmitting message.
(b) converting symbols into machine
(c) converting message into symbols. 
(d) receiving symbols

Answer : C

Question: ___ aims at instructing, guiding, motivating people to achieve the desired results.
(a) Motivating
(b) Directing 
(c) Communication
(d) Organising

Answer : B

Question: Directing takes place at ___ levels of management.
(a) Middle
(b) All 
(c) Lower
(d) Top

Answer : B

Question: Esteem needs are concerned with ____________
(a) Prestige and Self-respect 
(b) Acceptance
(c) Affection
(d) Friendship

Answer : A

Question: On the successful completion of two years in a company, Harsh received a letter confirming his job as permanent employee. Identify the need of Harsh being fulfilled as per Maslow's Need Heirarchy Theory.
(a) Esteem Needs
(b) Security Needs 
(c) Basic Physiological Needs
(d) Self Actualisation Needs

Answer : B

Question: Identify the style of leadership in which the superior uses file forces from within the groups in order to establish control.
(a) Authoritarian leadership
(b) Autocratic leadership
(c) Laissez-faire leadership
(d) Democratic leadership 

Answer : D

Question: Punishment and stopping increments etc. are the examples of __________
(a) Communication
(b) Positive Motivation
(c) Negative Motivation 
(d) Supervision

Answer : C

Question: Which of the following is a financial incentive?
(a) Promotion
(b) Job Security
(c) Stock Incentive 
(d) Employee Participation

Answer : C

Question: Which one of the following is not an element of direction?
(a) Supervision
(b) Communication
(c) Motivation
(d) Delegation 

Answer : D

Question: Leadership is the art or process of ______________
(a) Supervision
(b) Delegating Authority
(c) Influencing the behaviour of people 
(d) Making people responsible without providing them any authority

Answer : C

Question: Which of the following is not a characteristic of directing?
(a) It is a continuous process
(b) Ensuring order & discipline 
(c) Flows from top to bottom
(d) Directing initiate action

Answer : B

Question: Which one of the following is an element of directing?
(a) Delegating authority
(b) Designing control system
(c) Designing organisation structure
(d) Communication 

Answer : D

Question: Which one of the following is a semantic barrier?
(a) Technical jargon 
(b) Status
(c) Organisational policy
(d) Lack of attention

Answer : A

Question: Which of the following is not a financial incentive ______________
(a) Bonus
(b) Profit Sharing
(c) Recognition 
(d) Pension and Gratuity

Answer : C

Question: On the occasion of the Founders Day of the firm, Veena was felicitated with the certificate of best performer as a Business Development Manager. Identify the type of incentive being described in the above lines.
(a) Organisational climate
(b) Employee recognition program 
(c) Job security
(d) Career advancement opportunities

Answer : B

Question: Which of the following is not an example of financial incentive?
(a) Co-partnership
(b) Perquisites
(c) Profit Sharing
(d) Job Enrichment 

Answer : D

Question: Downward communications refer to flow of communication from
(a) Subordinate to superior
(b) One departmental manager to another
(c) Superior to subordinate 
(d) All of the options

Answer : C

Question: Which of the following is not a feature of leadership?
(a) It leads to achievement of organisational goals.
(b) It leads to desired change in the organisation.
(c) It shows ability of an individual to influence others.
(d) Leadership is one-time process. 

Answer : D

Question: Status comes under the following type of barriers
(a) Semantic barrier
(b) Psychological barrier
(c) Non Semantic barrier
(d) Organisational barrier 

Answer : D

Question: The software company promoted by Narayana Murthy is
(a) Satyam
(b) HCL
(c) Wipro
(d) Infosys 

Answer : D

Question: Radhika runs a confectionary in a local market. In order to make the workers in the .Confectionary work optimally, she on one hand provides them overtime wages and on the other hand imposes penalty, if required, by deducting the wages. Identify the feature of motivation being described in the above lines.
(a) Motivation is a complex process.
(b) Motivation is an internal feeling.
(c) Motivation produces goal-directed behaviour.
(d) Motivation can be either positive or negative.

Answer : D

Question: Directing flows in ___ direction.
(a) Upward
(b) Diagonal
(c) Both (a) and (c)
(d) Downward

Answer : D

Question: ___ is the process of stimulating people to engage in goal-directed behaviour.
(a) Motivation
(b) Directing
(c) Communication
(d) None of the options

Answer : A

Question: Under which style of leadership there is no delegation of authority?
(a) Democratic
(b) Autocratic
(c) Laissez Faire
(d) None of the options

Answer : B