CBSE Class 12 Business Studies Consumer Protection MCQs Set E

Question. The consumer organisations collect the samples of the products for ________ .
(a) Sell them
(b) Check them
(c) Get bribe from the sellers
(d) Distribute them among the poor

Answer : B

Question. ________ broadcasts the programme ‘Apne Adhikar’ with reference to consumer protection?
(a) All India Radio
(b) Doordarshan
(c) Advertising Agency
(d) All of these

Answer : A

Question. Who, of the following, cannot be considered a consumer?
(a) A person who buys things to further sell them consideration.
(b) A person who gets things without consideration.
(c) A person who uses things without the permission of the purchasers.
(d) All the above

Answer : D

Question. Which of the following happens to be a feature of the Consumer Protection Act?
(a) Coverage of items
(b) Coverage of sectors
(c) Compensatory nature of provisions
(d) All of these

Answer : D

Question. Consumer organisations are making efforts to ________ their number.
(a) Increase
(b) Decrease
(c) Stabilise
(d) None of the above

Answer : A

Question. Supplying wrong bills by the Electricity and Telephone Departments exemplifies which of the following?
(a) Deficiency of services
(b) Defective things
(c) Charging more price
(d) Unfair trade practice

Answer : A

Question. Which of the following is not the example of unfair trade practice?
(a) Wrong information about goods/services.
(b) Compelling consumers to buy gas stove while getting gas connection.
(c) Not observing prescribed standards.
(d) Indulging in hoarding

Answer : B

Question. Disputes of ________ amount are settled at the level of District Forum?
(a) Upto rupees ten lakh
(b) Upto rupees thirty lakh
(c) Upto rupees fifty lakh
(d) Upto rupees twenty lakh

Answer : D

Question. Which of the following is not a part of the three-tier grievance redressal machinery?
(a) International Commission
(b) National Commission
(c) State Commission
(d) District Forum

Answer : A

Question. When a single consumer fails to get his rights protected, he seeks the help of ________ .
(a) Trade Union
(b) Consumer Association
(c) Labour Union
(d) None of the above

Answer : B

Question. ________ is an example of the unfair trade practice?
(a) Hoarding
(b) Issuing a gift scheme
(c) Not observing prescribed standards
(d) All of these

Answer : D

Question. Under the amended Consumer Protection Act, 1993 the time limit for filing a complaint has been limited to a period of ________ year.
(a) Two
(b) Three
(c) Four
(d) Five

Answer : A

Question. Who of the following cannot file a complaint?
(a) Individual consumer
(b) Consumer association that has not been recognised
(c) Central government
(d) State government

Answer : B

Question. To provide protection to the consumers against the improper behaviour of the producers and sellers is called ________ .
(a) Consumers Protection Act
(b) Consumer Protection
(c) Consumer Welfare
(d) Consumer Education

Answer : B

Question. A producer of Surajmukhi claimed in an advertisement in a national newspaper that his product has large amount of vitamins, Minerals and Proteins. However, tests indicated that it was a false claim. Whose example is this?
(a) Exploitation of consumer
(b) Welfare of consumer
(c) Information for consumer
(d) None of these

Answer : A

Question. Which of the following Acts is related to the Consumer’s protection?
(a) Consumer Protection Act, 1986
(b) Indian Companies Act, 1956
(c) Indian Partnership Act
(d) Indian Contract Act

Answer : A

Question. Don’t purchase in haste’, this is an important ________ of the consumer.
(a) Responsibility
(b) Right
(c) Act
(d) All the above

Answer : A

Question. Which of the following is a consumer organisation?
(a) Common Cause, New Delhi
(b) Voice, New Delhi
(c) Consumer Forum, Udipi
(d) All of these

Answer : D

Question. ________ is not a part of the three tier judicial machinery?
(a) Tehsil Forum
(b) District Forum
(c) State Commission
(d) National Commission

Answer : A

Question. Which of the following is a basis for a complaint?
(a) Defective things
(b) Deficiency in service
(c) Charging more price
(d) All of these

Answer : D

Fill In The Blanks :

Question. The National Commission has the jurisdiction to entertain complaints where the value of the goods or services paid as consideration exceeds __________.
Answer : ₹10 crore

Question. “Consumer means any person who buys any goods or hires/avails any services for a consideration which has been paid or promised or partly paid and partly promised__________” The expressions “buys any goods” and “hires/avails any services” includes offline transactions only. True/False? Give reason.
Answer : False

Question. The State Commission has the jurisdiction to entertain complaints where the value of the goods or services paid as consideration, exceeds __________ but does not exceed__________.
Answer : ₹1 crore; ₹10 crore

Question. Each National Commission shall consist of ____________. (Complete the sentence) .
Answer : a President, and not less than four other members.

Question. Any person aggrieved by an order made by the District Commission on the grounds of facts or law within a period of ______________ from the date of the order.
Answer : 45 days

Question. Every complaint must be disposed off within __________ from the date of receipt of notice by opposite party where the complaint does not require analysis or testing of commodities and within ______________ if it requires analysis or testing of commodities.
Answer : 3 months; 5 months

Question. An order passed by the National Commission is appealable before the ______________.
Answer : Supreme Court

Question. ________________ is the apex institution under the Consumer Protection Act, 2019.
Answer : National Consumer Disputes Redressal Commission (National Commission)

Question. Each District Commission consists of _______________. (Complete the sentence).
Answer : a President, and not less than two other members

Question. Each State Commission shall consist of ________________. (Complete the sentence).
Answer : a President, and not less than four other members.