Refer to CBSE Class 12 Business Studies Consumer Protection MCQs Set F provided below available for download in Pdf. The MCQ Questions for Class 12 Business Studies with answers are aligned as per the latest syllabus and exam pattern suggested by CBSE, NCERT and KVS. Chapter 11 Consumer Protection Class 12 MCQ are an important part of exams for Class 12 Business Studies and if practiced properly can help you to improve your understanding and get higher marks. Refer to more Chapter-wise MCQs for CBSE Class 12 Business Studies and also download more latest study material for all subjects
MCQ for Class 12 Business Studies Chapter 11 Consumer Protection
Class 12 Business Studies students should refer to the following multiple-choice questions with answers for Chapter 11 Consumer Protection in Class 12.
Chapter 11 Consumer Protection MCQ Questions Class 12 Business Studies with Answers
Question: The consumer must be assured whenever possible access to a variety of goods and services at competitive prices.
a) Right to Consumer Protection Act
b) Right to choose
c) Right to safety
d) Right to be heard
Answer: b
Question: A standardised mark is printed on jewellery.
a) AGmark
b) ISI
c) Hall mark
d) ISO, 2009
Answer: c
Question: Which consumer right empowers consumers to fight against any unfair trade practices.
a) Right to safety
b) Right to consumer education
c) Right to be heard
d) Right to choose
Answer: b
Question: Which of the following is not a description of a consumer?
a) Any person who buys goods for a consideration which has been paid or promised
b) A person who obtains goods for resale purpose
c) Any person who avails any service for a consideration which has been partly paid
d) Any person who hires any service for a consideration which has been partly promised
Answer: b
Question: Which of the following does not fall under consumer rights.
a) Right to be informed
b) Right to choose
c) Right to present the consumer court
d) Right to seek government help
Answer: c
Question: Which one of the following is the agency that develops standards for goods and services in India?
a) COPRA
b) Consumer Protection Council
c) National consumer court
d) Bureau of Indian Standards
Answer: d
Question: What are the different ways of exploiting a consumer in the market?
a) Higher price
b) Quality lapse
c) Under weight and under measurement
d) All of above
Answer: a
Question: The consumer provides to approach the government and public bodies when decisions and policies are made which can hamper consumer interests.
a) Right to safety
b) Right to be heard
c) Right to Consumer Protection Act
d) Right to consumer education
Answer: b
Question: Which consumer right provides a safeguard for consumers against goods and services which are hazardous to health.
a) Right to safety
b) Right to choose
c) Right to be informed
d) Right to be heard
Answer: a
Question: What relief is available to a consumer who suffers due to consumption of a medicine beyond its expiry date?
a) To get a reasonable amount of compensation for loss suffered
b) To get the expired medicine replaced by a new one
c) To get the refund of the price paid for the medicine
d) All of the above
Answer: d
Question: Appeal against the order of national commission can be preferred before?
a) The President
b) The ministry of consumer affairs
c) The supreme court of India
d) None of the above
Answer: c
Question: Which of the following is importance of consumer protection in the view of business:
a) Unorganized consumers
b) Consumer ignorance
c) Moral justification
d) Unorganized consumers
Answer: c
Question: The rights of a consumer are protected under:
a) Consumer Protection Act, 1986
b) Consumer Protection Act, 1932
c) Consumer Protection Act, 1984
d) Consumer Protection Act, 1983
Answer: a
Question: The members of the District Forum are appointed by:
a) Central Govt.
b) State Govt.
c) Local authority
d) None of the above
Answer: b
Question: Set up in each district by the state government concern:
a) National commission
b) State commission
c) District forum
d) None of these
Answer: c
Question: Appeal against the National Forum can be done in:
a) District Forum
b) High Court
c) Supreme Court
d) State Forum
Answer: c
Question: What is the complete nomenclature of ‘District Forum’?
a) District Consumer Dispute Redressal Forum
b) District Consumer Redressal Forum
c) District Consumer Forum
d) None of the above
Answer: a
Question: In which of the forum, it is mandatory to include a woman as a member of the forum:
a) District Forum
b) State Commission
c) National Commission
d) All of the above
Answer: d
Question: ______ is set up by the central government.
a) National commission
b) Supreme court
c) District forum
d) None of these
Answer: a
Fill In The Blanks :
Question: A business has social ……………………… towards various interest groups.
Answer: Responsibilities
Question: ……………………… goods provide quality assurance.
Answer: Standardized
Question: Satisfied customers only lead to__________ sales.
Answer: repeat
Question: Business must avoid unscrupulous, exploitative and unfair ……….. practices.
Answer: trade
Question: NGO’s provide _____________ assistance to consumer’s by way of aid and legal advice.
Answer: Legal
Question: The CPA provides for ……………………… number of consumer rights.
Answer: 6 (Six)
Question: ………………………. is said to a king in a free market economy.
Answer: consumer
Question: Right to choose implies that the marketer’s should offer a wide variety of products in terms of ___________and ___________etc.
Answer: quality, brand and prices
Question: The consumer has a right to have complete ……………………… about the product.
Answer: Information
Question: Right to seek redressal a right to get relief in case of the_______ or_________ falls short of his expectations.
Answer: product or service
True/ False :
Question: Each State Commission must have one woman as its member.
Answer: True
Question: A legal heir or representative of a deceased consumer cannot file a complaint in consumer forum.
Answer: False
Question: An intelligent and wise choice can be made when consumer is aware .
Answer: True
Question: If national commission , a complaint can be made when the value of the goods and service exceeds Rs 1 crore .
Answer: True
Question: NGO’s carried out comparative rests of products to test relative qualities.
Answer: True
Question: A produer can not complaint file in the court / forum under Consumer Protection Act.
Answer: True
Question: A complaint can be made to the District Forum when the value of goods or services in question along with the compensation claimed, does not exceed Rs 30 lakhs.
Answer: False
Question: COPRA/ CPA applies only to goods .
Answer: False
Question: An order passed by the National commission in a matter of its original jurisdiction is appealable before the Supreme Court.
Answer: True
Question: Redressal through Consumer Protection Act is expensive and slow way of solving their grievances.
Answer: False
Question: The Consumer redressal process is very simple and quick.
Answer: False
MCQs for Chapter 11 Consumer Protection Business Studies Class 12
Expert teachers of studiestoday have referred to NCERT book for Class 12 Business Studies to develop the Business Studies Class 12 MCQs. If you download MCQs with answers for the above chapter you will get higher and better marks in Class 12 test and exams in the current year as you will be able to have stronger understanding of all concepts. Daily Multiple Choice Questions practice of Business Studies will help students to have stronger understanding of all concepts and also make them expert on all critical topics. After solving the questions given in the MCQs which have been developed as per latest books also refer to the NCERT solutions for Class 12 Business Studies. We have also provided lot of MCQ questions for Class 12 Business Studies so that you can solve questions relating to all topics given in each chapter. After solving these you should also refer to Class 12 Business Studies MCQ Test for the same chapter.
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