CBSE Class 12 Business Studies Consumer Protection MCQs Set 06

Question: The consumer must be assured whenever possible access to a variety of goods and services at competitive prices.
a) Right to Consumer Protection Act
b) Right to choose
c) Right to safety
d) Right to be heard
Answer: b

Question: A standardised mark is printed on jewellery.
a) AGmark
b) ISI
c) Hall mark
d) ISO, 2009
Answer: c

Question: Which consumer right empowers consumers to fight against any unfair trade practices.
a) Right to safety
b) Right to consumer education
c) Right to be heard
d) Right to choose
Answer: b

Question: Which of the following is not a description of a consumer?
a) Any person who buys goods for a consideration which has been paid or promised
b) A person who obtains goods for resale purpose
c) Any person who avails any service for a consideration which has been partly paid
d) Any person who hires any service for a consideration which has been partly promised
Answer: b

Question: Which of the following does not fall under consumer rights.
a) Right to be informed
b) Right to choose
c) Right to present the consumer court
d) Right to seek government help
Answer: c

Question: Which one of the following is the agency that develops standards for goods and services in India?
a) COPRA
b) Consumer Protection Council
c) National consumer court
d) Bureau of Indian Standards
Answer: d

Question: What are the different ways of exploiting a consumer in the market?
a) Higher price
b) Quality lapse
c) Under weight and under measurement
d) All of above
Answer: a

Question: The consumer provides to approach the government and public bodies when decisions and policies are made which can hamper consumer interests.
a) Right to safety
b) Right to be heard
c) Right to Consumer Protection Act
d) Right to consumer education
Answer: b

Question: Which consumer right provides a safeguard for consumers against goods and services which are hazardous to health.
a) Right to safety
b) Right to choose
c) Right to be informed
d) Right to be heard
Answer: a

Question: What relief is available to a consumer who suffers due to consumption of a medicine beyond its expiry date?
a) To get a reasonable amount of compensation for loss suffered
b) To get the expired medicine replaced by a new one
c) To get the refund of the price paid for the medicine
d) All of the above
Answer: d

Question: Appeal against the order of national commission can be preferred before?
a) The President
b) The ministry of consumer affairs
c) The supreme court of India
d) None of the above
Answer: c

Question: Which of the following is importance of consumer protection in the view of business:
a) Unorganized consumers
b) Consumer ignorance
c) Moral justification
d) Unorganized consumers
Answer: c

Question: The rights of a consumer are protected under:
a) Consumer Protection Act, 1986
b) Consumer Protection Act, 1932
c) Consumer Protection Act, 1984
d) Consumer Protection Act, 1983
Answer: a

Question: The members of the District Forum are appointed by:
a) Central Govt.
b) State Govt.
c) Local authority
d) None of the above
Answer: b

Question: Set up in each district by the state government concern:
a) National commission
b) State commission
c) District forum
d) None of these
Answer: c

Question: Appeal against the National Forum can be done in:
a) District Forum
b) High Court
c) Supreme Court
d) State Forum
Answer: c

Question: What is the complete nomenclature of ‘District Forum’?
a) District Consumer Dispute Redressal Forum
b) District Consumer Redressal Forum
c) District Consumer Forum
d) None of the above
Answer: a

Question: In which of the forum, it is mandatory to include a woman as a member of the forum:
a) District Forum
b) State Commission
c) National Commission
d) All of the above
Answer: d

Question: ______ is set up by the central government.
a) National commission
b) Supreme court
c) District forum
d) None of these
Answer: a

Fill In The Blanks :

Question: A business has social ……………………… towards various interest groups.
Answer: Responsibilities

Question: ……………………… goods provide quality assurance.
Answer: Standardized

Question: Satisfied customers only lead to__________ sales.
Answer: repeat

Question: Business must avoid unscrupulous, exploitative and unfair ……….. practices.
Answer: trade

Question: NGO’s provide _____________ assistance to consumer’s by way of aid and legal advice.
Answer: Legal

Question: The CPA provides for ……………………… number of consumer rights.
Answer: 6 (Six)

Question: ………………………. is said to a king in a free market economy.
Answer: consumer

Question: Right to choose implies that the marketer’s should offer a wide variety of products in terms of ___________and ___________etc.
Answer: quality, brand and prices

Question: The consumer has a right to have complete ……………………… about the product.
Answer: Information

Question: Right to seek redressal a right to get relief in case of the_______ or_________ falls short of his expectations.
Answer: product or service

True/ False :

Question: Each State Commission must have one woman as its member.
Answer: True

Question: A legal heir or representative of a deceased consumer cannot file a complaint in consumer forum.
Answer: False

Question: An intelligent and wise choice can be made when consumer is aware .
Answer: True

Question: If national commission , a complaint can be made when the value of the goods and service exceeds Rs 1 crore .
Answer: True

Question: NGO’s carried out comparative rests of products to test relative qualities.
Answer: True

Question: A produer can not complaint file in the court / forum under Consumer Protection Act.
Answer: True

Question: A complaint can be made to the District Forum when the value of goods or services in question along with the compensation claimed, does not exceed Rs 30 lakhs.
Answer: False

Question: COPRA/ CPA applies only to goods .
Answer: False

Question: An order passed by the National commission in a matter of its original jurisdiction is appealable before the Supreme Court.
Answer: True

Question: Redressal through Consumer Protection Act is expensive and slow way of solving their grievances.
Answer: False

Question: The Consumer redressal process is very simple and quick.
Answer: False