CBSE Class 12 Business Studies Consumer Protection MCQs Set D

Question: _____ provides for setting up of three-tier enforcement machinery.
(a) Consumer Protection Act 2019
(b) Consumer Protection Act 2017
(c) Consumer Protection Act 2018
(d) Consumer Protection Act 2020

Answer : A

Question: Rights of consumer are protected under ___________
(a) Consumer protection 1986
(b) Consumer protection 1990
(c) Consumer protection 1982
(d) Consumer protection 1991

Answer : A

Question: Which one of the following is not a consumer right?
(a) Right to safety
(b) Right to seek redressal
(c) Right to get discount
(d) Right to be heard

Answer : C

Question: ____ are set up in each district by the State Government concerned.
(a) District Forums
(b) National Commission
(c) State Commission
(d) None of the options

Answer : A

Question: Any person who buys products for personal use or hires or uses services for a fee is referred to as a-
(a) Trader
(b) Consumer
(c) Manufacturer
(d) Service provider

Answer : B

Question: _______ are made to hear complaints of the value less than 5 lakhs.
(a) Consumer forum at district level
(b) State commission
(c) National commission
(d) None of the above

Answer : A

Question: _____ commission has territorial jurisdiction over the whole country-
(a) State commission
(b) Central commission
(c) National commission
(d) District commission

Answer : C

Question: A District Forum has jurisdiction to entertain a consumer complaint involving product value:
(a) Up to ₹ 20 lakh
(b) Up to ₹ 10 lakh
(c) Between ₹ 20 lakh and ₹ 1 crore
(d) Above ₹ 1 crore

Answer : A

Question: A popular nationalised bank has been fined ₹8 lakh by the country’s highest consumer court, National Consumer Disputes Redressal Commission (NCDRC), for not sharing complete insurance policy details with a customer. The bank has been ordered to pay the full amount as compensation to the customer. Identify the right of consumers being violated in the given case.
(a) Right to be heard
(b) Right to seek redressal
(c) Right to information
(d) Right to safety

Answer : C

Question: Which of the following are the ways and means of consumer protection?
(a) Self-regulation by the business
(b) Business associations
(c) Government
(d) All of the above

Answer : D

Question: Naina, her husband and her two minor daughters were travelling from Mumbai to Delhi, availing a company’s flight services in 2018. The airlines had issued boarding passes to all of them. Naina claimed in her plea that the airlines left all her family at the Mumbai Airport without informing them, despite their being in the airport premises. The family had to stay in a hotel and purchase new tickets the next day. The State Consumer Disputes Redressal Commission (SCDRC). on hearing the plea, asked an airline company to pay ₹50,000 to Naina and her family. Identify the right of consumers being exercised in the given case.
(a) Right to safety
(b) Right to be heard
(c) Right to seek redressal
(d) Right to consumer education

Answer : C

Question: In 2020, Navya, her husband, and one of her daughters flew from Bangalore to Delhi using a company’s flight services. All of them had received boarding cards from the airlines. Navya stated in her lawsuit that the airlines left her entire family at the Bangalore Airport without alerting them, despite the fact that they were already there. The family was forced to stay in a hotel and buy fresh tickets the following day. After hearing the plea, the State Consumer Disputes Redressal Commission (SCDRC) ordered an airline business to pay Navya and her family Rs 65,000. Determine which consumer rights are being exercised in the situation at hand.
(a) Right to be heard
(b) Right to seek redressal
(c) Right to safety
(d) Right to consumer education

Answer : B

Question: ___ means any person who buys any goods for personal use or hires or avails of any services for a consideration.
(a) Consumer
(b) Manufacturer
(c) Trader
(d) Service Provider

Answer : A

Question: The consumer has the right to get compensation against unfair trade practices under right to
(a) Right to choose
(b) Right to seek redressal
(c) Right to safety
(d) Right to safety

Answer : B

Question: Which of the following types of cases are filed in the State Commission?
(a) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹1 crore.
(b) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹2 crore.
(c) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹40 lakhs but does not exceed ₹1 crore.
(d) None of the options

Answer : A

Question: Where can the aggrieved party appeal further in case he is not satisfied with the order of the District Forum?
(a) National Commission
(b) State Commission
(c) Supreme Court of India
(d) All of the options

Answer : B

Question: ___ implies safeguard against anti-consumer trade practices of producers and traders.
(a) Consumer Protection
(b) Redressal Forum
(c) National Commission
(d) None of these

Answer : A

Question: Which of the following is not an organization working for consumer protection?
(a) Consumer VOICE
(b) Consumer forum
(c) The bureau of Indian standard
(d) Consumer utility & trust society

Answer : B

Question: In case an aggrieved consumer is not satisfied with the decision of the National Commission, he can make a further appeal in
(a) State Commission
(b) District Forum
(c) Supreme Court of India
(d) All of the options

Answer : C

Question: 'The consumer has a right to be protected against goods and services which are hazardous to life, health, and property.' Which right of the consumer is highlighted in this statement?
(a) Right to be heard
(b) Right to be assured
(c) Right to Safety
(d) Right to be informed

Answer : C

Question: Which of the following statements is true with regard to the State Commission?
(a) It consists of a President and not less than two other members, one of whom should be a woman.
(b) The members are appointed by the State Government concerned.
(c) A complaint can be made to the appropriate State Commission when the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹1 crore.
(d) All of the options

Answer : D

Question: A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the ___________
(a) Right to Seek redressal
(b) Right to choose
(c) Right to be heard
(d) None of the options

Answer : C

Question: Which of the following statements is not true with regard to the National Commission?
(a) It consists of a President and at least five other members, one of whom should be a woman.
(b) The members are appointed by the Central Government.
(c) A complaint can be made to the National Commission when the value of the goods or services in question, along with the compensation claimed, exceeds ₹1 crore.
(d) Where the aggrieved party was not satisfied with the order of the National Commission, the case can be taken to the Supreme Court of India.

Answer : A

Question: NGOs are __________
(a) Government organisations
(b) Non profit organisations
(c) Profit making organisations
(d) Service providing organisations

Answer : B

Question: The purpose of this law is to safeguard customers from the producer’s and seller’s improper behavior. Which law is this?
(a) Consumer society act
(b) Consumer protection
(c) Consumer welfare
(d) Consumer education

Answer : B

Question: In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of
(a) 10 days
(b) 20 days
(c) 30 days
(d) 45 days

Answer : C

Question: ___ mark is used for electrical products.
(a) ISI
(b) FPO
(c) ISO
(d) Agmark

Answer : A

Question: ______ is the standardized mark on jewellery
(a) ISI
(b) FPO
(c) Hallmark
(d) CERC

Answer : C

Question: Consumers should use ISI marked electrical appliance is an example of
(a) Right to be informed
(b) Right to safety
(c) Right to choose
(d) Right to be heard

Answer : B

Question: ___ means any person who buys any goods for personal use or hires or avails of any services for a consideration.
(a) Consumer
(b) Manufacturer
(c) Trader
(d) Service Provider

Answer : A