CBSE Class 12 Business Studies Consumer Protection MCQs Set C

Question: District commission has jurisdiction to entertain complaints where the value of goods or services paid as consideration does not exceed ___ rupees.
(a) Two crore
(b) One crore
(c) Five crore
(d) Three crore

Answer : B

Question: Which of the following activities lie within the scope of consumer protection?
(a) Educating consumers about their rights and responsibilities
(b) Helping consumers in getting their grievances redressed
(c) Protecting the interests of consumers
(d) All of the options

Answer : D

Question: Siddhartha booked several rooms in a reputed five-star hotel in Goa for his destination wedding. On the day of his wedding, when his friend Ramandeep, after attending the lunch party, returned to his room to take a shower, he had a fall in the bathroom. The bathroom was three stairs down to the bathing area and there was a handle bar to the right. On the second step, Ramandeep slipped badly and fell on his face with a great force, resulting in multiple fractures. He filled a case against the hotel for compensation for the injuries suffered due to faulty designing of its room. Identify the right of consumers being violated in the given case.
(a) Right to be heard
(b) Right to seek redressal
(c) Right to consumer education
(d) Right to safety

Answer : D

Question: A complaint can be filed against ___ who adopt(s) unfair trade practices.
(a) Trader only
(b) Manufacturer only
(c) Trader and Manufacturer
(d) Consumer

Answer : C

Question: The state commissions are set up in each state by ________
(a) Supreme court
(b) High court
(c) Central Government
(d) State Government

Answer : D

Question: 'The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service.” Which right of the consumer is highlighted in this statement?
(a) Right to be heard
(b) Right to be assured
(c) Right to Safety
(d) Right to be informed

Answer : A

Question: Identify the right of consumers being promoted in the given picture.
(a) Right to seek redressal
(b) Right to consumer education
(c) Right to information
(d) Right to be heard

Answer : C

Question: Which of the following functions are carried out by the consumer organisations?
(a) Publishing periodicals to impart knowledge about consumer issues.
(b) Providing legal assistance to consumers.
(c) Filing complaints in appropriate consumer courts on behalf of the consumers,
(d) All of the options

Answer : D

Question: ______ is the standardized mark on jewellery
(a) ISI
(b) FPO
(c) Hallmark
(d) CERC

Answer : C

Question: The right to _____________ refers to the right to be safeguarded from products that are harmful to one’s life or health.
(a) Consumer education
(b) Safety
(c) Seek redressal
(d) Information

Answer : B

Question: Consumers can ask anything regarding date of manufacture, price, quantity etc., is an example of _____________
(a) Right to be informed
(b) Right to choose
(c) Right to safety
(d) Right to be heard

Answer : A

Question: In case an aggrieved consumer is not satisfied with the decision of the State Commission, he can make a further appeal in
(a) National Commission
(b) District Forum
(c) Supreme Court of India
(d) All of the options

Answer : A

Question: The consumer has a right to get relief in case of defective goods or deficient services as per the________________
(a) Right to be informed
(b) Right to choose
(c) Right to be heard
(d) Right to seek redressal

Answer : D

Question: Aishwarya filed a complaint with the State Commission after the owner refused to give her custody of the merchandise despite her paying the full price as per the terms and circumstances of the pricing system. Determine which consumer rights are being exercised in the situation at hand.
(a) Right to safety
(b) Right to seek redressal
(c) Right to be heard
(d) Right to consumer education

Answer : C

Question: Which of the following statements is not true with regard to the District Forum?
(a) It consists of a President and three other members, one of whom should be a woman.
(b) The members are appointed by the District Government.
(c) A complaint can be made to the appropriate District Forum when the value of the goods or services in question, along with the compensation claimed, does not exceed ?10 lakhs.
(d) All of the options

Answer : D

Question: From the point of view of business, which one of the following is a reason because of which consumer protection is important?
(a) Dynamic environment
(b) Fast technological development
(c) Government intervention
(d) Competitive market

Answer : C

Question: If any of the parties are not satisfied by the order of District Commission can appeal against such order to the _____.
(a) National Commission
(b) State Commission
(c) Local Commission
(d) All of these

Answer : B

Question: As per the _____________ the consumer has right to acquire knowledge and to be a well informed consumer through life.
(a) Right to consumer education
(b) Right to be choose
(c) Right to be heard
(d) Right to be informed

Answer : A

Question: Who can file a complaint under the Consumer Protection Act, 1986?
(a) A legal her of a deceased consumer
(b) Any registered consumers association
(c) Any consumer
(d) All of the options

Answer : D

Question: _______ is set up by the Central Government
(a) State commissions
(b) District forum
(c) National commission
(d) None of the options

Answer : C

Question: Megha purchased five liters of Coconut oil from a nearby shop. After using it she had a doubt that it is adulterated. She sent it for a laboratory test which confirmed her doubt.
She files a complaint in court and proved her point. What relief will be available to Megha?
(a) Refund of the amount paid by her
(b) Stop adulterated products trade practice
(c) Pay an amount to recover the loss caused
(d) All of the options

Answer : D

Question: The right which gives the right to consumer freedom to choose from a variety of products at competitive prices-
(a) Right to safety
b) Right to be informed
(c) Right to consumer education
(d) Right to be choose

Answer : D

Question: A consumer court in Pune slapped a ₹55,000 fine on a reputed online food-delivery company along with a hotel for delivering non-vegetarian food to a lawyer who had ordered a vegetarian dish. He had ordered paneer butter masala but was delivered butter chicken instead. When he reportedly registered the complaint, the hotel promised to replace it and send another parcel of food with the correct dish. However, Deshmukh allegedly received butter chicken instead of paneer butter masala the second time as well. Deshmukh sent notices to both the restaurant and the online food-delivery cpmpany for ‘hurting religious sentiments’. Identify the right of consumers being violated in the given case.
(a) Right to be heard
(b) Right to seek redressal
(c) Right to choose
(d) Right to safety

Answer : C

Question: Identify the responsibility of consumers being highlighted in the picture given below.
(a) Be honest in your dealings
(b) Learn about the risks associated with products and services
(c) Assert yourself to ensure that you get a fair deal
(d) Respect the environment.

Answer : B

Question: ___ is one of the redressal agencies for redressing consumer grievances.
(a) COPRA
(b) State Commission
(c) Consumer Organisation
(d) None of these

Answer : B

Question: Which of the following are the ways and means of consumer protection?
(a) Self-regulation by the business
(b) Business associations
(c) Government
(d) All of the options

Answer : D

Question: Dipika Pallikal, the Padma Shri recipient, in a petition filed in 2012 said that she had faced humiliation and loss of reputation, as a transaction using a bank’s debit card at a hotel in the Netherlands’ Rotterdam failed, though she had a balance of more than 10 times the billed amount in her account. The bank claimed that the incident was a case of “force majeure”, which means a natural and unavoidable catastrophe or an act of God, and was beyond is control. A consumer court in Chennai has directed the bank to pay a compensation of lakh to Dipika Pallikal for “deficiency in service”. The bank was also directed to pay her ₹5,000 as expenses. Identify the right of consumers being exercised in the given case.
(a) Right to safety
(b) Right to be heard
(c) Right to seek redressal
(d) Right to consumer education

Answer : C

Question: _________ is a consumer dispute redressal agency.
(a) COPRA
(b) State commission
(c) Consumer organization
(d) None of these

Answer : B

Question: Which of the following statements is not true with regard to the National Commission?
(a) It consists of a President and at least five other members, one of whom should be a woman.
(b) The members are appointed by the Central Government.
(c) A complaint can be made to the National Commission when the value of the goods or services in question, along with the compensation claimed, exceeds ₹1 crore.
(d) Where the aggrieved party was not satisfied with the order of the National Commission, the case can be taken to the Supreme Court of India.

Answer : A

Question: Ranjan bought a bottle of soft drink of a famous beverage company and found a gutka pouch floating inside the bottle. He forwarded a legal notice to the company, accusing it of the deficiency in service that could cause health hazard to the consumer. Identify the right of consumer being violated in the given case.
(a) Right to safety
(b) Right to be heard
(c) Right to seek redressal
(d) Right to consumer education

Answer : A