CBSE Class 12 Business Studies Consumer Protection MCQs Set B

Question: Rights of consumer are protected under ___________
(a) Consumer protection 1986
(b) Consumer protection 1990
(c) Consumer protection 1982
(d) Consumer protection 1991

Answer : A

Question: What year did the Consumer Protection Act become law?
(a) 1991
(b) 1986
(c) 1961
(d) 1987

Answer : B

Question: Which one of the following is not a reason for importance of consumer protection from the point of view of consumers?
(a) Consumer ignorance
(b) Consumer apathy
(c) Consumer exploitation
(d) Unorganised consumers

Answer : B

Question: A complaint can be launched against a _______ who engages in unfair business practices.
(a) Manufacturer
(b) Traders
(c) Consumer
(d) Both traders and manufacturers

Answer : D

Question: Which act provides safeguards and reliefs to the buyers of the goods in case the goods purchased do not match with express or implied conditions or warranties?
(a) Sale of goods Act, 1930
(b) Consumer protection Act, 1986
(c) The Indian Contract Act 1872
(d) None of the options

Answer : A

Question: Yash had severe pain in his throat, so he called up the doctor and asked for a telephonic advice. The doctor prescribed him a sachet of Throat Reliever Hot Sip. He asked his servant to get a sachet from a local chemist with a cash memo. After consuming the sachet, he started feeling more ill, so he picked up the empty sachet and started reading the label. To his utter dismay, the sachet had already expired last month. Which of the following remedies is not available to him any longer as a consumer?
(a) To withdraw the hazardous goods from sale.
(b) To replace the defective product with a new one.
(c) To refund the price paid for the product.
(d) To pay a reasonable amount of compensation for any loss suffered by the consumer due to the negligence of the opposite party.

Answer : B

Question: In which year did Consumer Protection Act come into existence?
(a) 1986
(b) 1999
(c) 1991
(d) 1976

Answer : A

Question: A standardized mark printed on jewelry is known as –
(a) ISI
(b) Agmark
(c) Hallmark
(d) ISO 2009

Answer : C

Question: _______A standardised mark is printed on jewellery.
(a) Agmark
(b) ISO 2009
(c) ISI
(d) Hallmark

Answer : D

Question: _______ are made to hear complaints of the value less than 5 lakhs.
(a) Consumer forum at district level
(b) State commission
(c) National commission
(d) None of the options

Answer : A

Question: When Aaradhya, inspite of paying the full price of the plot as per the terms and conditions of the allotment letter, was not given the possession of the plot by the builder, she filed a case in the State Commission. Identify the right of consumers being exercised in the given case.
(a) Right to safety
(b) Right to be heard
(c) Right to seek redressal
(d) Right to consumer education

Answer : B

Question: Which of the following statement is incorrect?
(a) National Commission is set up by the Central Government.
(b) The State Commissions and the District Forums are set up, by the State Government.
(c) If any of the parties are not satisfied by the order of the National Commission can appeal against such order to the Supreme Court of India within 45 days.
(d) State Commission has a jurisdiction to entertain complaints where the value of goods and services paid as consideration exceeds one crore.

Answer : B

Question: Rights of a consumer are protected under __________________
(a) Consumer Protection Act, 1984
(b) Consumer Protection Act, 1986
(c) Consumer Protection Act, 1988
(d) Consumer Protection Act, 1982

Answer : B

Question: Right to ___ is a right to be protected against products which are hazardous to life or health.
(a) Information
(b) Safety
(c) Seek Redressal
(d) Consumer Education

Answer : B

Question: Which one of the following is not a consumer right?
(a) Right to seek redressal
(b) Right to be heard
(c) Right to safety
(d) Right to get discount

Answer : D

Question: Sohan went to a shop to buy a shirt. The shopkeeper forced him to buy a particular Colour of Shirt out of various available colors, irrespective of his willingness. Which right of Sohan, as a consumer, has been violated?
(a) Right to be choose
(b) Right to be heard
(c) Right to Seek redressal
(d) Right to be informed

Answer : A

Question: In case an aggrieved consumer is not satisfied with the decision of the State Commission, he can make a further appeal in
(a) National Commission
(b) District Forum
(c) Supreme Court of India
(d) All of the options

Answer : A

Question: In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of
(a) 10 days
(b) 20 days
(c) 30 days
(d) 45 days

Answer : C

Question: Identify the right of consumers being exhibited in the picture on your right.
(a) Right to choose
(b) Right to be heard
(c) Right to seek redressal
(d) Right to consumer education

Answer : A

Question: Which of the following is not an organization working for consumer protection?
(a) Consumer VOICE
(b) Consumer forum
(c) The bureau of Indian standard
(d) Consumer utility & trust society

Answer : B

Question: Which of the following does not qualify as a consumer right?
(a) Right to safety
(b) Right to seek redressal
(c) Right to get discount
(d) Right to be heard

Answer : C

Question: Rights of a consumer are protected under _________
(a) Consumer Protection Act, 1982
(b) Consumer Protection Act, 1986
(c) Consumer Protection Act, 1988
(d) Consumer Protection Act, 1984

Answer : B

Question: Jagga started a small stationery shop in the nearby market. In pursuit of earning higher profits in a short term, he overpriced all his products by 20%. Gradually, the consumers understood his pricing strategy and stopped coming to his shop for making any purchase. Identify the related point highlighting the importance of consumer protection from businessmen’s point of view.
(a) Long-term interest of business is assured
(b) Business uses society’s resources so they need to safeguard consumer’s interests.
(c) Social responsibility towards consumers as an important interest group.
(d) It is the moral obligation of the businessmen to give due consideration to the consumer’s interests.

Answer : A

Question: A complaint can be filed against ___ who adopt(s) unfair trade practices.
(a) Trader only
(b) Manufacturer only
(c) Trader and Manufacturer
(d) Consumer

Answer : C

Question: A District Forum has jurisdiction to entertain a consumer complaint involving product value:
(a) Up to ₹ 20 lakh
(b) Up to ₹ 10 lakh
(c) Between ₹ 20 lakh and ₹ 1 crore
(d) Above ₹ 1 crore

Answer : A

Question: The consumer has the right to get compensation against unfair trade practices under right to
(a) Right to choose
(b) Right to seek redressal
(c) Right to safety
(d) Right to safety

Answer : B

Question: Which of the following activities are covered by consumer protection laws?
(a) Consumer education about their rights and obligations
(b) Assisting customers in resolving their complaints
(c) Consumers’ interests are being safeguarded.
(d) All of the options

Answer : D

Question: Recently, Yamini purchased a pack of dog food for her pet. It was nowhere mentioned on the pack that it had to be mixed in lukewarm water in order to ensure easy digestion. Therefore, Yamini kept serving the food to her pet by mixing it in cold water. As a result, her pet fell ill and had to be hospitalised. Identify the right of consumers being ignored by the company marketing the pet food.
(a) Right to consumer education
(b) Right to information
(c) Right to choose
(d) Right to be heard

Answer : B

Question: Due to the negligence of the doctors, Johar passed away within a week’s time after his surgery of the spine. Which of the following parties can not file a case in this regard?
(a) The consumer
(b) Any registered consumers’ association
(c) A legal heir or representative of a deceased consumer
(d) All of the options

Answer : A

Question: ____ mark is used for electrical products.
(a) ISI
(b) FPO
(c) ISO
(d) Agmark

Answer : A