CBSE Class 12 Business Studies Case Study Questions Controlling MCQs

Read the source given below and answer the following questions :
All deviations need not be brought to the notice of top management. A range of deviations should be established and only cases beyond this range should be brought to the knowledge of top level management. They must divide the deviations in two categories—deviations which need to be attended urgently in one category and minor or insignificant decisions in other category.

Question. Which concept ignores deviations with in the set range ?
(a) Critical point control
(b) Management by exception
(c) Both (a) and (b)
(d) None of the above

Answer: B

Question. Deviations can be :
(a) Positive
(b) Negative
(c) Both positive as well as negative
(d) None of the above

Answer: C

Question. Positive deviations indicate we need :
(a) Strategic control
(b) Operational control
(c) No control
(d) Both (a) and (b)

Answer: A

Question. Which concept focuses more on the deviations taking place in key area?
(a) Critical point control
(b) Management by exception
(c) Both (a) and (b)
(d) None of the above

Answer: A

Read the source given below and answer the following questions :
‘A.S. Ltd.’ is a large company engaged in assembly of air conditioners. Recently the company had conducted the ‘Time’ and ‘Motion’ study and concluded that on an average a worker can assemble ten air conditioners in a day. The target volume of the company in a day is assembling of 1,000 units of air conditioners. The company is providing attractive allowances to reduce labour turnover and absenteeism. All the workers are happy. Even then the assembly of air conditioners per day is 800 units only. To find out the reason the company compared actual performance of each worker and observed through C.C.T.V. that some of the workers were busy in gossiping.

Question. “Even the assembly of air conditioner per day is 80 units only.” This indicates which step of process of the above identified function?
(a) Setting up of standard
(b) Measuring the performance
(c) Comparison between plan and actual performance
(d) Analysing deviation

Answer: B

Question. The comparison between plan and actual performance helps to find :
(a) reason of mismatch
(b) accuracy of standards
(c) deviation
(d) none of the above

Answer: C

Question. The methods used by manager to analyse deviations are :
(a) Critical point control
(b) Management by Exception
(c) Both (a) and (b)
(d) None of the above

Answer: B

Question. Identify the function of management discussed above.
(a) Planning
(b) Organising
(c) Staffing
(d) Controlling

Answer: D

Read the source given below and answer the following questions :
A manager who tries to control every thing may end up controlling nothing. The deviations which are beyond the specific range should only be handled by managers and minute or minor deviations can be ignored. Manager should not waste his time and energy in finding solutions for minor deviations rather he should concentrate on removing deviations of high degree.

Question. Under MBE Technique, the deviations are reported to superior immediately if :
(a) these are within the range.
(b) these are beyond the range.
(c) both (a) and (b)
(d) none of the above

Answer: B

Question. The above para is indicating which concept ?
(a) Management by exception
(b) Critical Point Control
(c) Both (a) and
(b) (d) None of the above

Answer: A

Question. Apart from MBE other Technique, for analysing deviation is :
(a) Key area technique
(b) Focus technique
(c) Critical point control
(d) None of the above

Answer: C

Question. With the help of M.B.E.:
(a) Manager can save his energy
(b) Energy waste this energy
(c) No effect on energy
(d) None of the above

Answer: A