CBSE Class 12 Business Studies Case Study Questions Staffing MCQs

Read the source given below and answer the following questions :
Mr. Murthy is the Human Resource Manager of Jai Hind Hospital in Vellore. He has to appoint nurses for the hospital. Since patients in the hospital are of different types, he wants to find out the candidates’ maturity and emotions in dealing with the patients. He also wants to know about the candidates’ ability to make decisions.

Question. Name the test which can help him to know the future learning ability of the candidate.
(a) Trade Test
(b) Intelligence Test
(c) Personality Test
(d) Aptitude Test

Answer: D

Question. Name the test that MR Murthy can conduct to find out candidates’ maturity and emotions.
(a) Trade Test
(b) Intelligence Test
(c) Personality Test
(d) Aptitude Test

Answer: C

Question. Name the test that MR Murthy can conduct to know about candidates’ ability to make decisions.
(a) Trade Test
(b) Intelligence Test
(c) Personality Test
(d) Aptitude Test

Answer: B

Question. Which test will help MR Murthy to know the candidate’s knowledge and proficiency in the area of his profession?
(a) Trade Test
(b) Intelligence Test
(c) Personality Test
(d) Aptitude Test

Answer: A

Read the source given below and answer the following questions :
The General Manager of ‘Indemnity Ltd.’ was addressing employees during ‘employee recognition program’ function. He stressed: “employees should make all efforts to increase their market value. To achieve this objective, they should increase their capacity, and efficiency. They should also make such endeavour as to get job satisfaction. Not only that it is equally essential that they should concentrate on minimizing the accidents”.

Question. Which concept of that function is emphasised in above para?
(a) Recruitment
(b) Training
(c) Selection
(d) None of the above

Answer: B

Question. The concept which equips the employee with the required skill to do the job is called:
(a) Training
(b) Development
(c) Recruitment
(d) Selection

Answer: A

Question. The concept identified above is important for :
(a) Organisation
(b) Employees
(c) Both (a) and (b)
(d) None of the above

Answer: C

Question. Identify the function of management discussed in above para.
(a) Planning
(b) Organising
(c) Staffing
(d) Directing

Answer: C

Read the source given below and answer the following questions :
Joseph Bros. was a firm manufacturing jute lamp shades. It uses left over jute pieces from various jute factories to manufacture economical lamp shades which are supplied to various hotels in nearby towns. It employs men and women from nearby villages as workers for creating good lamp shade designs. Joseph Bros. is not able to meet its targets. Namish, the supervisor of the company was told to analyse the reasons for the poor performance. Namish found following problems and suggested certain solutions in the working of the business. The number of workers employed was less than what was required for the work. As a result, the existing workers were overburdened. The firm decided to search for new workers and it asked the present employees to introduce candidates or recommend their friends and relatives to the firm. This enabled the firm in “putting people to jobs” and assured attainment of objectives according to plans.

Question. Name the step of the process of that function which is performed when they found number of workers are less.
(a) Manpower planning
(b) Recruitment
(c) Selection
(d) Training

Answer: A

Question. Total number of employees already working in the organisation is called :
(a) workforce
(b) work load
(c) manpower planning
(d) recruitment

Answer: A

Question. Identify the function of management being performed by the firm.
(a) Planning
(b) Organising
(c) Staffing
(d) Directing

Answer: C

Question. Name the concept or source used by the firm to attract more workers.
(a) Placement Agencies
(b) Employment Exchange
(c) Recommendation from Existing Employees
(d) Labour Contractors

Answer: C

Read the source given below and answer the following questions :
Mr. Vikas Goel is an H.R. Manager of “Sanduja Furniture Private Limited.” At the beginning of the new year he anticipated that the company will need 30 new additional persons to fill up different vacancies. He gave an advertisement in the newspaper inviting applications for filling up different vacant posts. As many as 120 applications were received. The same were scrutinized. Out of these, conditions of 15 applicants were not acceptable to the company . Letters of regret, giving reasons, were sent to them. Remaining candidates were called for preliminary interview. The candidates called for were asked to fill up blank application forms. Thereafter, they were given four tests.The objective of the first test was to find out how much interest the applicant takes in his work. The objective of the second test was to find out ‘specialization’ of the applicant in any particular area. Third test aimed at making sure whether the applicant was capable of learning through training or not. The purpose of the fourth test was to find out how much capability a person has to mixup with other persons, and whether he can influence other persons and get influenced by them.

Question. At the beginning of the new year he anticipated that the company will need 30 new additional persons to fill up different vacancies. Identify the first step of staffing.
(a) Placement and Orientation
(b) Training and Development
(c) Recruitment
(d) Estimating Manpower Requirement

Answer: D

Question. The applicants were given four tests like intelligent test to interest test after filling up blank application form. Identify which step of selection process was followed by the management.
(a) Selection Decision
(b) Selection Tests
(c) Job Offer
(d) Medical Examination

Answer: B

Question. From the given lines, ‘Out of these, conditions of 15 applicants were not acceptable to the company.’ Letters of regret, giving reasons, were sent to them. Which aspect of staffing is highlighted in the statement?
(a) Recruitment
(b) Selection
(c) Training
(d) Education

Answer: B

Question. The purpose of the fourth test was too find out how much capability a person has to mix-up with other persons, and whether he can influence other persons and get influenced by them. Which tests is indicated in this situation.
(a) Personality Test
(b) Intelligent Tests
(c) Aptitude Test
(d) Trade Test

Answer: A