CBSE Class 12 Business Studies Directing MCQs Set 03

Question: Hierarchy Theory of Motivation was given by ________
(a) Abraham Maslow 
(b) Henry Maslow
(c) Peter Maslow
(d) David Maslow

Answer : A

Question: It is very difficult to detect the source of such communication.
(a) Upward communication
(b) Informal communication 
(c) Lateral communication
(d) Vertical communication

Answer : B

Question: Identify the level at which the directing function takes place in an organisation?
(a) Middle level management
(b) Top level management
(c) Lower level management
(d) All of the options 

Answer : D

Question: It is defined as the process of guiding the efforts of employees and other resources to accomplish the desired objectives.
(a) Communication
(b) Leadership
(c) Supervision 
(d) Inspection

Answer : C

Question: Mohit recently got a raise in his salary due to annual increment. Which of his human needs is being satisfied through this?
(a) Security Needs
(b) Belonging Needs
(c) Basic Physiological Needs 
(d) Self Actualisation Needs

Answer : C

Question: Which of the following is not an assumption of Maslow's theory?
(a) Satisfaction of such needs influences their behaviour.
(b) People's behaviour is not based on their needs.
(c) A satisfied need can no longer motivate a person; only next higher level need can motivate him.
(d) A person moves to the next higher level of the hierarchy only when the lower need is satisfied.

Answer : B

Question: Ashutosh works as a manager in Kuber Ltd. Besides the salary, the company offers him benefits such as free housing, medical aid and education to the children, etc. Identify the type of incentive being offered to him.
(a) Co-partnership
(b) Job Enrichment
(c) Perquisites
(d) Pay and allowances

Answer : C

Question: On joining Kartar Ltd. as Chief Financial Officer, Madhumita was allotted 500 shares of the company. Identify the type of incentive being described.
(a) Retirement Benefits
(b) Pay and allowances
(c) Co-partnership
(d) Perquisites

Answer : C

Question: It is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals.
(a) Leadership
(b) Motivation
(c) Supervision
(d) Communication

Answer : A

Question: As the general manager of an e-commerce company, Gagan maintains good interpersonal relations with followers and also motivates them to contribute for y' achieving organisational goals. Identify the concept being described in the above lines.
(a) Determination
(b) Supervision
(c) Leadership
(d) Communication

Answer : C

Question: Identify the correct sequence of steps involved in the communication process.
(a) Sender, Message, Encoding, Media, Decoding, Receiver, Feedback
(b) Sender, Decoding, Receiver, Feedback, Message, Encoding, Media
(c) Sender, Message, Encoding, Media, Decoding, Receiver, Feedback
(d) Sender, Media, Decoding, Receiver, Message, Encoding, Feedback

Answer : A

Question: Directing is concerned with the following elements _______________
(a) Supervision and Motivation
(b) Leadership
(c) Communication
(d) All of the options

Answer : D

Question: Supervision means _________________
(a) Starting a business
(b) Fulfilment of legal formalities
(c) Overseeing what is being done by subordinates
(d) Planning for the future

Answer : C

Question: One way communication system is used under ____________
(a) Free-rein
(b) Authoritative Style of Leadership
(c) Democratic
(d) None of the options

Answer : B

Question: Which of the following is not an element of communication process?
(a) Communication
(b) Receiver
(c) Decoding
(d) Channel

Answer : A

Question: Social/Affiliation/Belongingness needs are concerned with __________
(a) Pension
(b) Affection, Acceptance and friendship
(c) Stability of income
(d) Salary

Answer : B

Question: Which of the following is not a financial incentive ______________
(a) Bonus
(b) Profit Sharing
(c) Recognition
(d) Pension and Gratuity

Answer : C

Question: Grapevine is
(a) Informal communication
(b) Barrier to communication
(c) Lateral communication
(d) Formal communication

Answer : A

Question: Which of the following is an example of Non financial incentives?
(a) Recognition
(b) Job Security
(c) Status
(d) All of the options

Answer : D

Question: Which of the following is not a type of personal barrier?
(a) Fear of challenge to authority .
(b) Unwillingness to communicate
(c) Lack of proper incentive
(d) Loss by transmission and poor retention

Answer : D

Question: It refers to the process of instructing, guiding, counselling, motivating and leading j people in the organisation to achieve their objectives.
(a) Organising
(b) Planning
(c) Staffing
(d) Directing

Answer : D

Question: It means the process of making subordinates to act in a desired manner to achieve certain organisational goals.
(a) Motivation
(b) Leadership
(c) Communication
(d) Supervision

Answer : B

Question: It refers to all measures which are used to motivate people to improve performance,
(a) Incentives
(b) Leadership
(c) Motivation
(d) Communication

Answer : A

Question: Ishan works as an Accounts Officer in Fabrications Limited. He also feels very proud of the fact that he is the incharge of recreation committee in his office. Identify the type of incentive being offered to Ishan.
(a) Employee recognition program
(b) Organisational climate
(c) Employee participation
(d) Career advancement opportunities

Answer : C

Question: Which of the following is not an example of non-financial incentive?
(a) Status
(b) Perquisites
(c) Career Advancement Opportunity
(d) Organisational Climate

Answer : B

Question: Lateral communication takes place from
(a) First to second division of the same organisattion
(b) Subordinate to superior
(c) Superior to subordinate
(d) All of the options

Answer : A

Question: It refers to the process of exchange of ideas, views, facts, feelings etc., between or among people to create common understanding.
(a) Communication
(b) Motivation
(c) Leadership
(d) Supervision

Answer : A

Question: Jay and Lai work in a garment factory. Jay always earns a higher wage than Lai, as he produces more units of output. Identify the type of financial incentive being adopted by the company.
(a) Co-partnership
(b) Perquisites
(c) Pay and allowances
(d) Productivity linked wage incentives

Answer : D

Question: In order to motivate the workers in the factory to work overtime, Manoj decided to provide additional wages to the workers. On knowing this, a worker in his factory, Madhur, was very happy, whereas Raju was disappointed as he preferred to go back home on time rather than working for overtime wages. Identify the feature of motivation being described in the above lines.
(a) Motivation is a complex process.
(b) Motivation is an internal feeling.
(c) Motivation can be either positive or negative.
(d) Motivation produces goal-directed behaviour.

Answer : A

Question: ___ is the process of exchanging information and understanding between two or more persons.
(a) Communication
(b) Leadership
(c) Directing
(d) Motivation

Answer : A

Question: Leadership is based on a superior's
(a) responsibility
(b) pesuasive Communication
(c) authority.
(d) accountability.

Answer : B

Question: Grapevine is a form of
(a) channel of communication
(b) formal communication.
(c) barrier to communication
(d) informal communication.

Answer : D

Question: Informal communication is also called:-
(a) Wheel communication
(b) Grapevine
(c) Verbal
(d) Visual

Answer : B

Question: Which of the following is not a feature of motivation?
(a) Reduces absenteeism
(b) Complex process
(c) Can be positive or negative
(d) It is an integral feeling

Answer : A

Question: Which of the following is a function of supervisor?
(a) Planning
(b) Accounting
(c) Staffing
(d) Ensures performance of work

Answer : D

Question: Which of the following is not a type of psychological barriers?
(a) Lack of attention
(b) Premature evaluation
(c) Distrust
(d) Fear of challenge to authority

Answer : D

Question: These needs are most basic in the hierarchy of motivation theory and correspond to primary needs.
(a) Security Needs
(b) Self Actualisation Needs
(c) Belonging Needs
(d) Basic Physiological Needs

Answer : D

Question: While other functions prepare a setting for action, name the function that initiates action in the organisation.
(a) Directing
(b) Organising
(c) Staffing
(d) Planning

Answer : A

Question: Two way communication technique is used under _________________
(a) Autocratic style
(b) Democratic style
(c) Laissez Faire
(d) None of the options

Answer : B

Question: Which of the following is not a leadership style?
(a) Dictatorship
(b) Democratic
(c) Autocratic
(d) Free-rein

Answer : A