CBSE Class 12 Business Studies Directing MCQs Set A

Question: Which one of the following is not an element of direction?

a. Motivation

b. Communication

c. Delegation

d. Supervision

Answer: A

Question: The motivation theory which are classified needs in hierarchical order is developed by.

a. Fred luthans

b. Scott

c. Abraham Maslow

d. Peter sticker

Answer: C

Question:: Which of the following is a Financial incentive?

a. Promotion

b. Stock incentive

c. Job Security

d. Employee Participation

Answer: B

Question: Which of the following is not an element of communication process?

a. Recording

b. Communication

c. Channel

d. Receiver

Answer: B

Question: Grape vine is

a. Formal Communication

b. Barrier to Communication

c. Lateral Communication

d. Informal Communication

Answer: D

Question: Status comes under the following type of barriers

a. Semantic barriers

b. Organizational barrier

c. Non semantic

d. Psychological barrier

Answer: B

Question: The software company promoted by Narayana Murthyis

a. Wipro

b. Infosys

c. Satyam

d. HCL

Answer: B

Question: The highest-level need in the need hierarchy of Abraham Maslow is

a. Safety need

b. Belongingness need

c. Self-actualization need

d. Prestige need

Answer: C

Question: The process of converting the message into communication symbols is known

a. Media

b. Encoding

c. Recording

c. Feedback

Answer: B

Question: Two way communication technique is used under

a. Laissez Faire

b. Democratic style

c. Autocratic style

d. None of these

Answer: B

Question: Under which style of leadership there is no delegation of authority

a. Democratic

b. Autocratic

c. Laissez Faire

d. None of these

Answer: B

Question: Which of the following is not a leadership style?

a. Free-rein

b. Autocratic

c. Democratic

d. Dictatorship

Answer: D

Question: Self Actualisation Needs are concerned with

a . Autonomy status

b. Recognition

c. Growth and Self-fulfillment

d. None of these

Answer: C

Question: Basic Physiological Needs are concerned with

a. Shelter

b. Hunger

c. Thirst

d. All of These

Answer: D

Question. It is very difficult to detect the source of such communication.
(a) Upward communication
(b) Vertical communication
(c) Lateral communication
(d) Informal communication
Answer: d

Question. Which of the following is not a type of semantic barriers?
(a) Badly expressed message
(b) Unclarified assumptions
(c) Technical jargon
(d) Premature evaluation
Answer: d

Question. Which of the following is not a type of psychological barriers?
(a) Premature evaluation
(b) Lack of attention
(c) Fear of challenge to authority
(d) Distrust
Answer: c

Question. Which of the following is not a type of personal barrier?
(a) Fear of challenge to authority .
(b) Unwillingness to communicate
(c) Loss by transmission and poor retention
(d) Lack of proper incentive
Answer: c

Question. It refers to the process of instructing, guiding, counselling, motivating and leading j people in the organisation to achieve their objectives.
(a) Planning
(b) Organising
(c) Staffing
(d) Directing
Answer: d

Question. Which of the following is not an element of directing?
(a) Supervision
(b) Communication
(c) Leadership
(d) Inspection
Answer: d

Question. While other functions prepare a setting for action, name the function that initiates action in the organisation.
(a) Planning
(b) Organising
(c) Staffing
(d) Directing
Answer: d

Question. Identify the level at which the directing function takes place in an organisation?
(a) Top level management
(b) Middle level management
(c) Lower level management
(d) All of the above
Answer: d

Question. It is defined as the process of guiding the efforts of employees and other resources to accomplish the desired objectives.
(a) Supervision
(b) Communication
(c) Leadership
(d) Inspection
Answer: a

Question. It means the process of making subordinates to act in a desired manner to achieve certain organisational goals.
(a) Supervision
(b) Communication
(c) Leadership
(d) Motivation
Answer: c

Question. Effective motivation in the organisation does not contribute towards
(a) Developing performance levels of employees
(b) Helping to reduce employee turnover
(c) Resistance to changes in the organisation
(d) All of the above
Answer: c

Question. These needs are most basic in the hierarchy of motivation theory and correspond to primary needs.
(a) Self Actualisation Needs
(b) Basic Physiological Needs
(c) Security Needs
(d) Belonging Needs
Answer: b

Question. Mohit recently got a raise in his salary due to annual increment. Which of his human needs is being satisfied through this?
(a) Security Needs
(b) Belonging Needs
(c) Self Actualisation Needs
(d) Basic Physiological Needs
Answer: d

Question. Which of the following is not an assumption of Maslow‘s theory?
(a) People‘s behaviour is not based on their needs.
(b) Satisfaction of such needs influences their behaviour.
(c) A satisfied need can no longer motivate a person; only next higher level need can motivate him.
(d) A person moves to the next higher level of the hierarchy only when the lower need is satisfied.
Answer: a

Question. It refers to all measures which are used to motivate people to improve performance,
(a) Leadership
(b) Motivation
(c) Incentives
(d) Communication
Answer: c

Question. Which of the following is not an example of financial incentive?
(a) Perquisites
(b) Job Enrichment
(c) Profit Sharing
(d) Co-partnership
Answer: b

Question. Which of the following is not an example of non-financial incentive?
(a) Career Advancement Opportunity
(b) Perquisites
(c) Status
(d) Organisational Climate
Answer: b

Question. Ashutosh works as a manager in Kuber Ltd. Besides the salary, the company offers him benefits such as free housing, medical aid and education to the children, etc. Identify the type of incentive being offered to him.
(a) Perquisites
(b) Job Enrichment
(c) Co-partnership
(d) Pay and allowances
Answer: a

Question. On joining Kartar Ltd. as Chief Financial Officer, Madhumita was allotted 500 shares of the company. Identify the type of incentive being described.
(a) Perquisites
(b) Retirement Benefits
(c) Co-partnership
(d) Pay and allowances
Answer: c

Question. Boom Limited gives due weightage to the perquisites and prestige of job so that the designation helps to satisfy the psychological, social and esteem needs of an individual. Identify the type of incentive being described in the above lines.
(a) Employee empowerment
(b) Job security
(c) Status
(d) Perquisites
Answer: c

Question. On joining Foster Public School as a Physical Education teacher, Vikramrealised that he did not have any freedom to introduce any changes in the sports activities being : carried out in the school. Identify the incentive which was being ignored by the school.
(a) Organisational climate
(b) Job security
(c) Career advancement opportunities
(d) Employee recognition program
Answer: a

Question. On the occasion of the Founders Day of the firm, Veena was felicitated with the certificate of best performer as a Business Development Manager. Identify the type of incentive being described in the above lines.
(a) Career advancement opportunities
(b) Employee recognition program
(c) Organisational climate
(d) Job security
Answer: b

Question. Ishan works as an Accounts Officer in Fabrications Limited. He also feels very proud of the fact that he is the incharge of recreation committee in his office. Identify the type of incentive being offered to Ishan.
(a) Career advancement opportunities
(b) Employee recognition program
(c) Organisational climate
(d) Employee participation
Answer: d

Question. It is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals.
(a) Supervision
(b) Communication
(c) Leadership
(d) Motivation
Answer: c

Question. As the general manager of an e-commerce company, Gagan maintains good interpersonal relations with followers and also motivates them to contribute for achievingorganisational goals. Identify the concept being described in the above lines.
(a) Supervision
(b) Communication
(c) Determination
(d) Leadership
Answer: d

Question. Which of the following is not a feature of leadership?
(a) It shows ability of an individual to influence others.
(b) It leads to achievement of organisational goals.
(c) Leadership is one-time process.
(d) It leads to desired change in the organisation.
Answer: c

Question. It refers to the process of exchange of ideas, views, facts, feelings etc., between or among people to create common understanding.
(a) Supervision
(b) Communication
(c) Motivation
(d) Leadership
Answer: b

Question. Identify the correct sequence of steps involved in the communication process.
(a) Sender, Message, Encoding, Media, Decoding, Receiver, Feedback
(b) Sender, Decoding, Receiver, Feedback, Message, Encoding, Media
(c) Sender, Message, Encoding, Media, Decoding, Receiver, Feedback
(d) Sender, Media, Decoding, Receiver, Message, Encoding, Feedback
Answer: c

Question. Formal communication may take place between
(a) Superior and subordinate
(b) Subordinate and superior
(c) Two managers at the same level
(d) All of the above
Answer: d

Question. Upward communications refer to flow of communication from
(a) Subordinate to superior
(b) One departmental manager to another
(c) Superior to subordinate
(d) All of the above
Answer: a

Question. Downward communications refer to flow of communication from
(a) One departmental manager to another
(b) Superior to subordinate
(c) Subordinate to superior
(d) All of the above
Answer: b

Question. Lateral communication takes place from
(a) First to second division of the same organisattion
(b) Superior to subordinate
(c) Subordinate to superior
(d) All of the above
Answer: a

Question. Which of the following is not a type of communication barriers?
(a) Semantic barriers
(b) Psychological barriers
(c) Rational barriers
(d) Organisational barriers
Answer: c

Question. Which of the following ways help in improving the communication effectiveness?
(a) Ensuring proper feedback
(b) Being a good listener
(c) Ensuring follow up patience
(d) All of the above
Answer: d

Question. As the incharge of a small scale factory manufacturing glassware, Raghu guides his subordinates and clarifies their doubts in performing a task, so that they are able to achieve the work targets given to them. Identify the function of management being described in the above lines.
(a) Planning
(b) Staffing
(c) Directing
(d) Organising
Answer: c

Question. Yajur, as a Project Manager, is able to assess the true potential of his subordinates and constantly motivates them to realise their full potential. Identify the element of directing being described in the above lines.
(a) Leadership
(b) Communication
(c) Supervision
(d) Motivation
Answer: a

Question. Suman works as a Project Co-ordinator in an export house. Whenever the workload is high, she is able to convince her team by explaining to them the purpose, providing training and motivating them with additional rewards so as to be able to win their wholehearted co-operation. Identify the element of directing being described in the above lines.
(a) Supervision
(b) Motivation
(c) Leadership
(d) Communication
Answer: c

Question. As an employee of an automobile company, Suraj has always been very lazy and evasive. In order to change his behaviour, his boss decided to give him an incentive. Identify the feature of motivation being described in the above lines.
(a) Motivation is an internal feeling.
(b) Motivation produces goal-directed behaviour.
(c) Motivation is a complex process.
(d) None of the above
Answer: b

Question. Radhika runs a confectionary in a local market. In order to make the workers in the .Confectionary work optimally, she on one hand provides them overtime wages and on the other hand imposes penalty, if required, by deducting the wages. Identify the feature of motivation being described in the above lines.
(a) Motivation is an internal feeling.
(b) Motivation produces goal-directed behaviour.
(c) Motivation is a complex process.
(d) Motivation can be either positive or negative.
Answer: d

Question. In order to motivate the workers in the factory to work overtime, Manoj decided to provide additional wages to the workers. On knowing this, a worker in his factory, Madhur, was very happy, whereas Raju was disappointed as he preferred to go back home on time rather than working for overtime wages. Identify the feature of motivation being described in the above lines.
(a) Motivation is an internal feeling.
(b) Motivation produces goal-directed behaviour.
(c) Motivation is a complex process.
(d) Motivation can be either positive or negative.
Answer: c

Question. Identify the correct sequence of steps involved in the motivation process.
(a) Tension, drives, search behaviour, unsatisfied need, satisfied behaviour, reduction of tension
(b) Unsatisfied need, tension, drives, search behaviour, satisfied behaviour, reduction of tension
(c) Drives, search behaviour, unsatisfied need, tension, satisfied behaviour, reduction of tension
(d) Search behaviour, reduction of tension, unsatisfied need, tension, drives, satisfied behaviour
Answer: b

Question. Esha was facing the problem of high labour turnover in her firm. On the advice of her friend, she introduced special benefits for the employees, which helped her to retain talented people in the organisation. Identify the related point of importance of motivation.
(a) Motivation helps to improve performance levels of employees.
(b) Motivation helps to reduce employee turnover.
(c) Motivation helps to reduce absenteeism in the organisation.
(d) Motivation helps to mould the attitudes of employees.
Answer: b

Question. Yamini received a special gold coin from her school management for exceptionally good board result of her students in her subject. Identify the need of Yamini being fulfilled as per Maslow‘s Need Heirarchy Theory.
(a) Esteem Needs
(b) Belonging Needs
(c) Self Actualisation Needs
(d) Basic Physiological Needs
Answer: a

Question. Jay and Lai work in a garment factory. Jay always earns a higher wage than Lai, as he produces more units of output. Identify the type of financial incentive being adopted by the company.
(a) Perquisites
(b) Productivity linked wage incentives
(c) Co-partnership
(d) Pay and allowances
Answer: b

Question. During the year 2018, Halla Walla Limited made surplus profits due to growing reputation of the business as a result of sincerity of its employees. In order to give due recognition to its employees and motivate them to continue with the good work, the company decided to give a certain percentage of profits to them. Identify the type of financial incentive being adopted by the company.
(a) Perquisites
(b) Productivity linked wage incentives
(c) Co-partnership
(d) Profit sharing
Answer: d

Question. Om Limited adopts a systematic performance appraisal system which provides opportunity to employees to improve their skills and be promoted to the higher level jobs. Identify the type of incentive being adopted by the company.
(a) Employee recognition programme
(b) Organisational climate
(c) Career advancement opportunities
(d) Job security
Answer: c

Question. Dheeraj Madan works as a Human Resource Manager in Busybee Limited. He gives due care in designing jobs, so that it offers a meaningful work experience by assuming a diversity of work content requiring higher level of knowledge. Identify the type of incentive being adopted by the company.
(a) Employee recognition programme
(b) Organisational climate
(c) Career advancement opportunities
(d) Job enrichment
Answer: c

Question. On the successful completion of two years in a company, Harsh received a letter confirming his job as permanent employee. Identify the need of Harsh being fulfilled as per Maslow‘s Need Heirarchy Theory.
(a) Esteem Needs
(b) Security Needs
(c) Self Actualisation Needs
(d) Basic Physiological Needs
Answer: b

Question. Identify the style of leadership in which the superior uses file forces from within the groups in order to establish control.
(a) Autocratic leadership
(b) Democratic leadership
(c) Laissez-faire leadership
(d) Authoritarian leadership
Answer: b