CBSE Class 10 Social Science Consumer Rights Notes Set A

Download CBSE Class 10 Social Science Consumer Rights Notes Set A in PDF format. All Revision notes for Class 10 Social Science have been designed as per the latest syllabus and updated chapters given in your textbook for Social Science in Standard 10. Our teachers have designed these concept notes for the benefit of Grade 10 students. You should use these chapter wise notes for revision on daily basis. These study notes can also be used for learning each chapter and its important and difficult topics or revision just before your exams to help you get better scores in upcoming examinations, You can also use Printable notes for Class 10 Social Science for faster revision of difficult topics and get higher rank. After reading these notes also refer to MCQ questions for Class 10 Social Science given our website

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Consumer is a person who buys and uses a good or service from the market after making a payment.
Consumer International: An international umbrella organization to over 240 member organizations from over 220 countries.
COPRA: The consumer Protection Act enacted by the government of India on 24th December 1986.
Codex Alimentarious Commission: It was created in 1963 by food and agricultural organization.
Right to information act 2005: This act gives rights to the citizen to have information about the government departments, their policies practices and procedures.
MRP: It is the maximum retail price printed on packages goods. The seller cannot charge more than this price.
ISI Mark: a certification mark for industrial products in India developed by the Bureau of Indian Standards.
AGMARK: A certification mark employed on agricultural products in India by the directorate of Marketing and Inspection
Hallmark: An official mark struck on items made of precious metals like gold silver platinum etc.
Adulteration: Mixing unwanted substances in foods.
Consumer Forum: The consumer movement in India has led to the formation of various organizations locally known as consumer forums or consumer protection councils. They guide consumers on how to file cases in the consumer court.

QUESTION AND ANSWERS: (THREE MARK)
1. What are the different ways of exploitation of consumers in the market?
Higher price
Quality lapse
Underweight & under measurement

2. What are the reasons for the emergence of consumer movement in India?
The dissatisfaction of the consumers regarding the market practices
The gradual withdrawal of the government from production fields after the introduction of New Economic Policy.
Increasing awareness of the people

3. Explain the three-tier quasi judicial machinery to redress the grievances of the consumers?
District courts. The district level court deals with cases involving claims up to Rs.20 lakh.
Redressal forums at State level. The state level court deals with cases between Rs. 20 lakh and Rs.1 crore
Redressal forums at National level. The national level court dealt with cases which involve claims exceeding Rs.1crore.

4. What are the certifications for Quality assurance?
ISI Mark
AGMARK
HALLMARK

5. How to make a complaint to the District forum
 District courts deals with cases involving claims up to 20 lakhs
 No need for lawyer
 Application can be made on plain paper.

6. What is the difference between consumer protection council and consumer court?
 The consumer protection council promotes and protects the various rights of the consumer.
 The consumer court is made to hear the cases regarding a consumer complaint.
 Consumer protection council is an advisory body, while consumer court is a quasi judiciary body.

QUESTION AND ANSWERS: (FIVE MARK)

1. What factors gave birth to consumer movement in India.

 The dissatisfaction of the consumers regarding the market practices

 The gradual withdrawal of the government from production fields after the introduction of New Economic Policy.

 Increasing awareness of the people

 Increasing unfair trade practices

 Emergences of foreign companies

2. What are the rights of the consumers?

 Right to be informed

 Right to choose

 Right to safety

 Right to seek redressal

 Right to represent

 Right to consumer education

3. What are the ways by which consumers get exploited in the market?

• Higher price

 Quality lapse

 Underweight & under measurement

 False information and promises

 Poor after sale service

 Rude behavior

 Inadequate safety measures

 Market malpractices such as adulteration black marketing, duplicate articles etc.

4. What are the reasons for exploitation of consumers?

 Lack of awareness

 Lack of information about goods & markets

 Limited supplies and competitions.

 Lack of government support to consumers

 Lack of interest on the part of the consumers in responding

 Inadequacy of consumer movement

 5. What are the salient features of COPRA 1986?

 It applies to all goods and services.

 It covers all the sections whether Private, Public or Cooperative.

 It offers various rights to the consumers.

 It establishes consumer protection councils at the central and state and district levels to promote and protect the right of the consumers.

 It provides separate three- tier quasi-judicial machinery at the national state and district levels. at the national level if is known as National Consumer Court (Commission) at the

state level ,it is known as State consumer court (commission)and at the District level ,it is called District forum.

 Provisions of the Act are compensatory in nature

6. Critically examine the progress of consumer movement in India?

 Started out of frustration of consumers against the unfair practices by the sellers

 Food shortages

 Black-marketing

 Formation of consumers group and exerting pressure on business firms and governments to correct the business activities.

 Passing of the Consumer Protection Act in 1986

7. What are the duties of the Consumer?

 Be alert about the price and quality of goods and services.

 To assert and act to ensure that he gets a fair deal.

 To organize together to promote the interest of the consumers.

 To purchase quality marked goods such as ISI, AGMARK etc.

 To insist a cash memo after every purchase.

 To make complaints for genuine grievances

8. What is the need for standardization of products?

 Every producer is liable to be prosecuted if he does not print the sale price of an article on it

 For certain articles ISI mark is essential to ensure quality and originality.

 As far as food items are concerned it is essential to indicate weight on each packet

 Date of manufacture and date of expiry is a must on medicines

 Government departments like Food and Supply, Drug Control, Weight and Measure etc conduct raids from time to time so that consumers are not cheated.

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