CBSE Class 12 Business Studies Worksheet Set 05 Solved

Official Class 12 Business Studies Worksheets: All Chapters

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1 Name the type of ‘Organisational Structure’ which promotes efficiency in utilisation of manpower.
 
2 What does the term ‘Span of management’ refer to? 
 
3 Define ‘Staffing’ as a function of management and state it’s any two importance. 
 
4 The workers of 'Gargya Ltd.' are unable to work on new computerized machines imported by the company to fulfill the increased demand. Therefore, the workers are seeking extra guidance from the supervisor and the supervisor is overburdened with the frequent calls of workers.
Suggest how the supervisor, by increasing the skills and knowledge of workers, can make them handle their work independently. Also state any three benefits that the workers will derive by the decision of the supervisor.
 
5 Interaction among people at work gives rise to a network of social relationships among employees. This relationship emerges when people interact beyond their officially defined roles. When people have frequent contacts they cannot be forced into a rigid formal structure. Rather, based on their interaction and friendship they tend to form groups which show conformity in terms of interest. Name the form of relationships mentioned in the above lines and state its any four characteristics.
 
6 Smita had been working as an assistant manager with 'Johnson Enterprises' for the last ten years. She was very popular among her colleagues because of her commitment and dedication towards the work. When the manager senior to her retired, all her colleagues thought that now Smita would be promoted. But to everyone's surprise the vacant post was filled by an outsider, Mrs. Rita. Smita felt demoralized and her performance started
declining. She would abstain herself often and could not meet her targets. Mrs. Rita was a good leader, who would not only instruct her subordinates but would also guide and inspire them. She noticed Smita's behaviour and felt that her performance could be improved. She started involving Smita in decision making-issues related to the organization and made her a  part of high level joint-management committee. Smita was now punctual in the office and her performance started improving.
(i) Identify the function of Management being performed by Rita.
(ii) Name the element of the above function of management which helped Rita to improve Smita's behaviour.
(iii) State the features of the element identified in (ii) above
 
Answers
 
1 Functional Structure. 
 
2 Span of management refers to the number of subordinates that can be effectively managed by a superior.
 
3 Staffing has been described as the managerial function of filling and keeping filled, the positions in an organisation structure. Or
Staffing is ‘putting people to jobs’.
(i) helps in discovering and obtaining competent personnel for various jobs
(ii) makes for higher performance, by putting right person on the right job
(iii) ensures the continuous survival and growth of the enterprise through the succession planning for managers
(iv) helps to ensure optimum utilisation of the human resources
(v) improves job satisfaction and morale of employees through objective assessment and fair rewarding of their contribution. (any 2)
 
4 Training of Employees/Vestibule Training/On the Job Training.
Benefits that the workers will derive by the decision of the supervisor.
(a) It helps in promotion and career growth due to improved skills and knowledge.
(b) It helps them to earn more due to the improved performance.
(c) It reduces accidents as the employees are more efficient to handle machines.
(d) It increases the morale of the employees as the employees are more satisfied. (any 3)
 
5 Informal Organisation
Characteristics of Informal Organisation:
(a) It originates from within the formal organisation
(b) The standards of behaviour evolve from group norms
(c) Independent channels of communication are developed by group members.
(d) It emerges spontaneously and is not deliberately created by the management.
(e) It has no definite structure or form. (any 4)
 
6 (i) Directing.
(ii) Motivation.
(iii) Features of Motivation:
(a) It is an internal feeling.
(b) It produces goal directed behaviour.
(c) It can be positive or negative.
(d) It is a complex process. (explain)


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