CBSE Class 12 Business Studies Consumer Protection Act Worksheet Set 02

 

 

1 Who is a Consumer? 

 

2 A company engaged in selling spice, claims about purity in its advertisement but in laboratories after examination, the spices were found adulterated. Which values are being violated here?

 

3 What are the responsibilities of a consumer?

 

4 A Pharmacy Co. doesn’t provide information for the expiry date on the packet of his drug. This manufacture violates which value?

 

5 Who can file a complaint in a consumer court?

 

6 A manufacture of food products uses bad quality material for packing the product resulting in spoiling goods that reaching the consumers. Which value is being ignored here?

 

7 What kind of cases can be filed in a State Commission? 

 

8 A toy manufacturing co. uses low quality plastics and harmful colors which affects the health of the children. Which value is being ignored here?

 

9 Explain the rights of a consumer. 

 

10 Mohan purchased a press for Rs.1000/-. On using it he found it defective. The seller did not respond to the complaint. In your view what should be done by seller as well as Mohan?

 

11 What are various ways in which the objective of consumer protection can be achieved? Explain the role of consumer organisations and NGOs in this regard.

 

12 A patient didn’t read carefully the instructions on the pack of the drug. On using it his health deteriorated further instead of improvement. If you are in his place than what you would do?

 

13 Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.

 

14 “Coconut Joy Ltd.‟ are the manufacturer of vegetarian frozen dessert food products made with coconut milk, agave syrup and other certified ingredients. The founders of the company Lovely and Lalita originally developed this treat to meet their own needs but found that their friends and families around were also keen to use the products. It was not only the vegetarians, but also those who could not get enough environment friendly sustainable food, that appreciated the product. It did not take long for Lovely and Lalita to recognize the potential of their little venture. In the beginning they started from their home with the product being sold through local family parties that enable guests to personally meet the owner. This helped to establish strong connections with the prospective buyers and the company could put the product on shelves of natural food store. The company used all marketing activities to grow and expand. The company began sponsoring booths at festivals, drawing attention to its newly created vegetarian products. It also disseminated relevant information to media about its products and the people who helped in building the company’s reputation. Lovely and Lalita were invited for an interview with one of the leading TV channels in which they talked about their environment friendly vegetarian products. To show its gratitude to customers, local business and government officials who supported the company from the beginning, „Coconut Joy Ltd.‟ hosted a gala event and involved all of them to raise funds for a few local NGO‟s. The company also asked its fans and customers to send songs and poetry

conveying their impression about “Coconut Joy’s Ltd.‟ products.

(a) Identify and explain the communication tool used by “Coconut Joy Ltd‟.

(b) Briefly explain the role of the tool identified in “a‟ above.

 

15 Explain the importance of consumer protection from the point of view of a consumer. 

 

16 Explain the importance of consumer protection from the point of view of a business. 

 

17 Aman a degree holder in Entrepreneurship came to know about Piplantri Village located in Rajasthan, where in 2006 an initiative was started, in which 111 trees are planted every time a girl child is born.

To keep termites away from the trees the villagers have planted 2.5 million Aloe Vera plants around the trees. This has turned the village into an oasis, as the planting of trees led to higher water levels.

Aman decided to visit the village to start a business unit, for the processing and marketing of Aloe Vera into juices, gels and other products.

However, on visiting the village Aman found that the villagers were suffering exploitation at the hands of local merchants who were engaged in unscrupulous, exploitative trade practices like hoarding and black marketing of food products and also selling unsafe, adulterated products to the villagers. After looking at their plight instead of a business organisation he decided to set up an organisation for the protection and promotion of the consumer interest of the villagers. State the functions that the organisation established by Aman will be performing. (Any six points)

 

18 Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.