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Que.No.1: When do we celebrate the National Consumers Day?
Ans: 24th December.
Que.No.2: When do we celebrate the world Consumers Rights Day?
Ans: 15th March.
Que.No.3: What is the full form of I.S.I?
Ans: Indian Standards Institute.
Que.No.4: What is the full form of COPRA?
Ans: Consumer Protection Act.
Que.No.5: At how many levels consumer courts have been established?
Ans: Three level.
Que.No.6: What is the duty of a consumer?
Ans: Read information about products.
Que.No.7: Which logo will you like to see on the electric heater to be sure of its quality?
Ans: Electrical equipment.
Que.No.8: Which logo would you like to see while purchasing a tin of edible oil?
Ans: Edible oil.
Que.No.9: Who is consumer?
Ans: The consumer is the one who pays something to consume goods and services.
Que.No.10: Who is customer?
Ans: The customer is the one who buys goods.
Que.No.11: How are consumers exploited in the market place? Explain.
Ans: Limited information, limited information, limited supply, Adulteration.
Que.No.12: Explain with an example how can you use the Right to seek Redressal?
Ans: Consumers have Right to seek redressed against unfair trade practices and exploitation.If damage is done to the consumer, he or she has the right to get compensation depending on the degree of damage.
For example,Ravi had bought a SUV, from a car dealer with 1 year warrenty.While driving it he found that it had no feature of SUV and its feature are all that of ordinary car.He filed a case in a district level consumer court in New Delhi as the car dealer agency did not respond to his repeated appeal for compensation. The court verified his document. The court gave verdict in his favour and awarded full compensation to him and frame charges against the car company for selling false product.
Que.No.13: Where can a consumer go to get justice against unfair trade practices? Explain.
Ans: The consumer can go to the consumer court or formally known as The National Consumer Disputes Redressal Commission (NCDRC). It is India's quasi-judicial commission which was set up in 1988 under the Consumer Protection Act of 1986 for protection of the rights of the Indian consumers.
Que.No.14: Explain in brief any three of the consumer rights.
Ans: Generally accepted basic consumer rights are:-
(1) Right to safety: protection from hazardous goods.
(2) Right to be informed: availability of information required for weighing alternatives, and protection from false and misleading claims in advertising and labeling practices.
Que.No.15: What are the duties of consumer while purchasing a thing? Write any three.
Ans: • Checked the expiry date of goods
• Read information about goods
• Take the bill
Que.No.16: What precautions do you suggest for a consumer to take while purchasing medicines from the market?
Ans: It is necessary for consumers to verify the Expiry Date of the Medicines purchased, as any medicine purchased beyond the Expiry Date could prove harmful;
• Consumers should ask for the price list and pay only as per the M.R.P. [Maximum Retail Price] marked on the medicine pack;
• In case any doubts arising about the quality of the medicine, owing to its ineffectiveness, consumers should do cross-check with their Doctor;
• Consumers should not forget to obtain and retain receipt for the medicines bought by them as that's the only proof of purchase of medicines.
Que.No.17: Mention any three limitations of consumer Movement.
Ans: 1) The process is becoming expensive day by day and time consuming. Consumers have to engage lawyers and attend all the hearings.
2) It consists of a lot of paper work.
3) The existing laws also are not very clear on the issue of compensation to consumers harmed by defective production
Que.No.18: Explain the factors which gave birth to the consumer movement in India.
Ans: Unfair trade practices
• There was no legal system available for the protection of consumer
• To educate and make consumer aware
• Rampart food shortages, hoarding, adulteration of food
Que.No.19: What type of duties should a consumer keep in mind under the consumer awareness? Explain.
Ans: A consumer should always check for information regarding the product or service. This information involves manufacturing date, expiry date, price, standard, etc.
The consumers have to insist for cash memos and bills.
In case of improper or inadequate information or unfair trading practices like selling the goods lowers than the MRP consumer can file a case in the consumer courts.
In case the product Ian defective they can seek remedy through consumer courts.
Que.No.20: Why are rules and regulations required for the protection of the consumers in the market place? Explain with examples.
Ans: • Many times market do not work in fair manner.
• When producers few and powerful.
• When companies provide false information.
For example : A company sells power milk for babies all over the world claims that its product is better than mother milk then it would be a falls.
Que.No.21: Explain the rights of the consumer in brief.
Ans: Some of the Rights
- The right to safety.
- The right to be informed.
- The right to choose.
- The right to be heard.
- The right to satisfaction of basic needs.
- The right to redress.
- The right to consumer education.
- The right to a healthy environment.
Que.No.22: How are consumers exploited in the market place? Give five points.
Ans: • Substandard services are provided to the consumers.
• Unfair trade practices such as when shopkeepers weigh less than what they should.
• Traders add charges.
• Adulterated goods.
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