CBSE Class 12 Business Studies - Consumer Protection
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Bharti Public School Class xii
Genera I Instructions:-
Attempt Questions according to marks & take care of word limit:-
Q1 Explain briefly the meaning of “consumer” with reference to Consumer Protection Act 1986 .
Q2 What are the salient features of Consumer Protection Act?
Q3 What does “Consumer Protection” refer to?
Q4 Giving any six points, explain the need/importance for consumer protection? OR Why is consumer protection needed in India ?
Q 5 Explain in brief any six rights of consumers as provided under the Consumer Protection Act, 1986 Q6 Explain any six responsibilities of a consumer.
Q7 Which type of complaints can be lodged by consumers?
Q8 What type of judicial machinery is there to deal with consumer grievances and disputes?
Q9 What are the remedies/reliefs available to consumers under the Consumer Protection Act 1986? Discuss
Q 10 Explain in brief any six functions of consumer organizations in the area of consumer protection.
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