NCERT Book Class 12 Home Science Chapter 17 Hospitality Management

HOSPITAILITY MANAGEMENT

LEARNING OBJECTIVES

After completing this chapter the learner will be able to: 

•  explain the importance of hospitality management
•  explain the functioning of food and beverage departments of the  hospitality industry
•  describe the functioning of housekeeping department
•  discuss the functioning of front office in hospitality industry
•  know the various career opportunities available in this field.

INTRODUCTION

When we go to a restaurant or hotel, we expect to be greeted and served properly. If not, we are unlikely to repeat the visit. In Indian culture guests are regarded as God-like and treated accordingly, as encapsulated in the words “Athithi  Devo  Bhava”. This implies that each and every guest must be received with warmth and given the best possible care and service in all respects. In ancient times, people generally stayed with relations of riends or in ‘dharmashalas’. However, in modern times, increasing trade and commerce within the country and between different countries has necessitated provision of paid services for hospitality.

Significance

With globalisation, the world has become a small place, where people travel from one place to another, within the country, and internationally for many reasons. It may be for business purposes, marketing products, for official purposes, study, pilgrimages, seeking health care (medical tourism), enjoying leisure time/vacation, visiting relatives or for shopping. Some people travel to see various places especially for experiencing different cultures, seeing heritage monuments, wildlife or natural beauty. You must have seen attractive advertisements for festivals like shopping festivals, wildlife tours etc. and photographs of people who come from many different places for events like the Pushkar and Kumbh melas, the Dusshera festival in Mysore, the Ganapati festival in Mumbai and Pune etc. All people who visit/participate in such events need a place to stay that is comfortable, safe and hygienic. If not, one carries unpleasant memories. Hence, tourists (Tourist is one who travels and stays temporarily in another place) need comforts and facilities similar or close enough to what they are accustomed to at home. The hospitality industry, hence, has grown to provide “A Home Away From Home” and this is one of the fastest growing industries.

Let us now explore the world of the hospitality industry and understand the efforts that the industry must make so that the tourists feel comfortable.

Basic Concepts

Let us start with the term ‘Hospitality’. Hospitality is the relationship between the guest and the host. It is the act/practice of being hospitable including friendly generous reception/welcoming of guests, their entertainment and providing services with warmth and courteousness. It is basically concerned with providing a place to stay, food, entertainment and other facilities to make the stay comfortable. Different types of establishments offer hospitality services e.g., hotels, motels, lodges, resorts, and furnished apartments.

•A hotel is a commercial establishment offering lodging, meals and other services to its guests.

•A motel provides services like a hotel and provides parking facility near the room or a room door that opens out onto the parking lot.

• A lodge offers rented accommodation especially for sleeping and may not offer food and other services.

Click on the below link to download NCERT Class 12 Home Science Chapter 17 Hospitality Management