CBSE Class 12 Marketing Communication Skills Worksheet

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Read and download free pdf of CBSE Class 12 Marketing Communication Skills Worksheet. Download printable Marketing Class 12 Worksheets in pdf format, CBSE Class 12 Marketing Communication Skills Worksheet has been prepared as per the latest syllabus and exam pattern issued by CBSE, NCERT and KVS. Also download free pdf Marketing Class 12 Assignments and practice them daily to get better marks in tests and exams for Class 12. Free chapter wise worksheets with answers have been designed by Class 12 teachers as per latest examination pattern

Communication Skills Marketing Worksheet for Class 12

Class 12 Marketing students should refer to the following printable worksheet in Pdf in Class 12. This test paper with questions and solutions for Class 12 Marketing will be very useful for tests and exams and help you to score better marks

Class 12 Marketing Communication Skills Worksheet Pdf

COMMUNICATION SKILLS
 
1. MULTIPLE CHOICE QUESTIONS
 
Read carefully all the options given below the question and choose the correct option(s).
 
2.1. What is the purpose of communication?
a) Inform (tell someone about something)
b) Influence (get someone to do something you want)
c) Share thoughts, ideas, feelings
d) All of the above
 
3. Which of the following method is used to receive information from the sender?
(a) Listening
(b) Speaking
(c) Telling
(d) Writing
 
4. By which action can a sender send his or her messages?
(a) Listening
(b) Speaking
(c) Sleeping
(d) None of the above
 
5. Choose the correct example of oral communication.
(a) Reports
(b) Newspapers
(c) Face-to-face interaction
(d) Notes
 
6. What are the words we should use when we communicate verbally?
(a) Use straight words
(b) Use simple words
(c) Use precise words
(d) Use fixed words
 
7. Why do we send emails?
(a) To communicate information
(b) To share documents and files
(c) To talk to each other
(d) Both (a) and (b)
 
8. Which of these is a positive (good) facial expression?
(a) Staring hard
(b) Nodding while listening
(c) Wrinkled forehead
(d) Looking away from the speaker
 
9. What does an upright (straight) body posture convey or show?
(a) Shyness
(b) Fear
(c) Confidence
(d) Intelligence
 
10. Which of these is not an appropriate non-verbal communication at work?
(a) Putting arm around a coworker’s shoulder
(b) Shaking hands firmly
(c) Looking at the speaker with a smile
(d) Standing with an upright posture
 
11. When you are preparing for a presentation, you should
(a) focus on the message
(b) practice hand gestures
(c) try different speaking techniques
(d) All of the above
 
12. What is phonetics?
(a) It is the study of how we write words in English.
(b) It is the study of how people understand sentences.
(c) It is the study of how many words the English language has.
(d) It is the study of the sounds we make when we speak.
 
13. What are the different types of sounds we use in English pronunciation?
(a) Vowel sounds
(b) Diphthong sounds
(c) Consonant sounds
(d) All of the above
 
14. You have been standing in a queue for a long time to buy tickets for a movie. A man suddenly comes and stands in front of you, out of turn. What should you do?
(a) Scream at the person so that he never repeats the mistake
(b) Inform him politely that there is a queue and everyone is waiting for their turn
(c) Stay quiet and let the person go ahead
(d) Not say anything directly but complain about him to other people
 
15. A good friend of yours is very upset as her best friend has had a terrible accident.You are tired from the day’s work. The phone rings and the caller I.D. show that it’s her. What should you do?
(a) Ignore the call because you are tired
(b) Answer the call and talk to her for as long as she wants to
(c) Tell her that you are too tired and she should call someone else
(d) Listen to her for some time and then tell her that you will talk again tomorrow
 
16. Your friend wants you to come play basketball with him but you haven’t finished your homework that is due tomorrow. He insists that if you don’t come they will not win and it will be your fault. He keeps insisting and even asks other people to convince you to play the match. What should you do?
(a) Play the match because otherwise your friend will be upset
(b) Play the match and make some excuse to your teacher about the homework
(c) Make an excuse that you are sick and avoid playing the match
(d) Explain clearly that you need to complete your homework so you cannot play
 
17. One of your friends is taking a leave and wants you to tell the teacher that he is sick. What should you tell your friend?
(a) Yes, I can do that.
(b) No, I cannot do that because I don’t want to lie to the teacher.
(c) I understand that you want to take leave but why don’t you tell the correct reason?
(d) No. I cannot help you.
 
18. Select the option which completes the sentence correctly — I have to go to the doctor____ I will not be coming to school on Monday.
(a) and
(b) but
(c) so
(d) because
 
19. What is a sentence?
(a) A group of ideas that forms a complete paragraph.
(b) A group of words that communicates a complete thought.
(c) A set of rules that we must follow to write correctly.
(d) A set of words that contains all the basic punctuation marks.
 
20. Which of these sentences is capitalised correctly?
(a) I am Hungry.
(b) Divya and sunil are reading.
(c) The bucket is Full of water.
(d) She lives in Delhi.
 
21. Which of these sentences are punctuated correctly?
(a) Where are you going.
(b) I have a pen a notebook and a pencil.
(c) I am so happy to see you!
(d) This is Abdul’s house?
 
22. Identify the object in the sentence, “The children played football.”
(a) The children
(b) Children played
(c) Played
(d) Football
 
23. Identify the subject in the sentence, “The children played football.”
(a) The children
(b) Children played
(c) Played
(d) Football
 
24. Which of these sentences has both indirect and direct objects?
(a) I am watching TV.
(b) She bought a blue pen.
(c) The girls played cricket.
(d) He wrote his sister a letter.
 
25. Which of these are formal greetings?
(a) Good morning
(b) Good evening
(c) Good afternoon
(d) All of the above
 
26. Which of these sentences is in passive voice?
(a) They are watching a movie.
(b) The clock was repaired by Raju.
(c) He is sleeping in the room.
(d) My pet dog bit the postman.
 
27. In which of these situations can you say ‘Hi’?
(a) When you meet your teacher in class.
(b) When you meet a senior.
(c) When you meet your sister at home.
(d) When you meet your friends at a shop.
 
28. At which of these times can you say ‘Good evening’?
(a) 11am
(b) 9am
(c) 2pm
(d) 7pm
 
29. Which of these details can you say while introducing a person?
(a) The person’s name
(b) How you know the person
(c) Something interesting about the person
(d) All of the above
 
30. Use the following words to complete the form given below: football and swimming,seven years old, Hassan, Yasmin, in Bangalore.
(a) My first name is __________.
(b) My surname is ___________.
(c) I am ___________.
(d) I live ___________.
(e) I do not like ___________.
 
31. Select the correct answer for the following question:
A postal code is_______________
(a) A group of numbers or letters used to identify a government building.
(b) A code used to indicate the door number of a house.
(c) A group of numbers or letters used by the post office to identify a region.
(d) A code used to identify different post offices.
 
32. What are close-ended questions?
(a) Questions that can have any answer
(b) Questions that do not have answers
(c) Questions with yes or no answers
(d) Questions that have many answers
 
33. Which of these are open-ended questions?
(a) Where do you live?
(b) Are you hungry?
(c) How do you feel?
(d) Did you meet him?
 
34. Which is not a question word?
(a) What
(b) Want
(c) Which
(d) How
 
35. Your mother’s or father’s sister is your _________ .
(a) parent
(b) sister
(c) uncle
(d) aunt
 
36. Your uncle’s children are your _________ .
(a) parents
(b) cousins
(c) brother
(d) sister
 
37. A father-in-law is my _________ .
(a) mother’s father
(b) cousin’s father
(c) uncle’s father
(d) husband or wife’s father
 
38. Your father’s or mother’s brother is your _________ .
(a) cousin
(b) uncle
(c) parent
(d) brother


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