CBSE Class 12 Retail Services Question Paper 2019

CBSE Class 12 Retail Services Question Paper 2019. Students can download the last year board exams question papers using the link below. Free download of examination question papers with solutions. Last 10 year question papers should be practised to get better marks in examinations.


1. Visual Merchandiser takes care of the _______ representing a seasonal theme.

(a) Customers (b) Suppliers

(c) Agents (d) Window display

2. CRM adoption is an effort between CRM and all stakeholders including

(a) Employees (b) Employers

(c) Customers (d) All of the above

3. Customer complaint is

(a) Compliment (b) Warning

(c) Credit (d) None of the above

4. A __________ is someone whose business comes primarily from retailing.

(a) Distributor (b) Jobber

(c) Retailer (d) Vendor

5. Electronic retailing means

(a) Business by physical routes

(b) Business through streets

(c) Business by electronics and internet route

(d) None of the above

6. Which of the following is not a supermarket display technique ?

(a) Angled merchandise (b) Colour

(c) Containers and props (d) Curtains

7. Food merchandising does not consist of

(a) Restaurants (b) Grocery stores

(c) Ice-cream Parlours (d) Stationery stores

8. Internal stakeholders are

(a) People and departments within your organizations

(b) People and departments outside your organizations

(c) Both (a) and (b) 

(d) None of the above

Please click the link below to download pdf file of CBSE Class 12 Retail Services Question Paper 2019.



Click to View or Download pdf file
Click for more Other Subjects Study Material

Latest NCERT & CBSE News

Read the latest news and announcements from NCERT and CBSE below. Important updates relating to your studies which will help you to keep yourself updated with latest happenings in school level education. Keep yourself updated with all latest news and also read articles from teachers which will help you to improve your studies, increase motivation level and promote faster learning

National Online Painting Championship

The National Mission for Clean Ganga, Ministry of Jal Shakti in collaboration with Kalantar Art Trust is organizing KALANTAR-2020: National Online Painting Championship with the aim to provide a platform to youth and school children to demonstrate their artistic skills...

NEP Transforming India Quiz

As a part of Shikshak Parv celebration, an online quiz competition on National Education Policy 2020 will be organized by the Ministry of Education, Govt. of India, from 5 th September to 25th September 2020 in order to create awareness about NEP among all stakeholders...

Training of CBSE School Teachers on Olabs

Training of CBSE School Teachers on Olabs in collaboration with C-DAC Mumbai: OLabs is a platform jointly developed by the Ministry of Electronics and Telecommunications, Government of India, CDAC, and Amrita University to facilitate a virtual experience of CBSE...

Keep your kids engaged during Lockdown

Kids are the Future of our Country! Outlines have changed and so should the formats of existence! It is the best time to teach our kids the pleasure of Self-Discipline, Self-Realization and Self-Control. To keep the future generation safe in such unpredictable...

Conduct of the practical work during the lockdown

CBSE has advised schools to follow the Alternative Calendar developed by NCERT to continue education during the lockdown through alternative modes to achieve learning outcomes. Schools have reportedly started using these calendars and other prescribed pedagogical...

Revised SOP preventive measures followed while conducting examinations

Revised SOP on preventive measures to be followed while conducting examinations to contain spread of COVID-19 issued by Ministry of Health & Family Welfare Examination centres are frequented by large number of students (as well as their parents) and staff till the...

Studies Today