CBSE Class 12 Advanced Front Office Operations Question Paper 2019. Students can download the last year board exams question papers using the link below. Free download of examination question papers with solutions. Last 10 year question papers should be practised to get better marks in examinations.
1. What is a time stamp used for ?
2. What do you understand by ‘No show guest’ ?
3. Who is called a Skipper ?
4. List two drawbacks of using a credit card.
5. Where can you get a Demand draft made ?
6. List two advantages of VTL.
7. How does electronic door locking system provide safety to the guests ?
8. How is House Position calculated ?
9. What are the working hours of a night auditor ?
10. What do you understand by Account ageing ?
11. Define ‘Black list’.
12. What does ‘Charge back’ mean ?
13. What four precautions should be adopted while accepting traveller’s cheques in hotels ?
14. Mention four benefits of guest history record.
15. List any four accounts which are included in a city ledger account.
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