CBSE Class 12 Business Studies Organising And Staffing Worksheet Set 02

Question. The quality of production is not as per standards. On investigation it was observed that most of the workers were not fully aware of the proper operation of the machinery. What could be the way to improve the accuracy?
Answer: Training

Question. Name the sources of recruitment which involves shifting of an employee form one job to another, without a substantive change in the responsibilities and states of the employee.
Answer: Transfers.

Question. Enumerate any two activities of HRM which is not covered in staffing.
Answer:
a) Handling grievances & complaints.
b) Social security & welfare of employee.

Question. Give examples of any two off the job methods of training.
Answer: a) Case study b) Films.

Question. What can be the two possible outcomes of the situation of overstaffing?
Answer:  a) Employee removal b) Transfer

Question. Name the process of introducing the selected employees to other employees & familiarly with the rules & policies of the organization.
Answer: Orientation.

Question. What is placement?
Answer: The employee occupying the position or post for which the person has been selected.

Question. Which method of training is suitable when employees are required to handle sophisticated machinery?
Answer: Vestibule training.

Question. A company is manufacturing paper plates & bowls due to local festival it got an urgent order of extra 50000 plates bowls. Active which methods of recruitment would you suggest.
Answer: Labour contractors

Question. Name the concept related to searching for prospective candidates.
OR
What is pre requisite of selection?
Answer: Recruitment.

Question. Why selection is called negative process?
Answer: Selection is considered as negative process because it involves rejection of unfit candidates and the number of rejected candidates is more than the number of selected candidates.

Question. What information we get through aptitude test?
Answer:  Aptitude Test helps, the organization to know whether the employee has capacity & talent to learn new skills.

Question. Which Test helps the company to know about the qualities & the moral values of the candidate?
Answer: Personality Test.

Question. Suppose you are the General Manager of Kapila & Co. Ltd. You have been directed by the Directors of the company to select a chartered accountant for the company. Explain the selection procedure you will follow for the same.
Answer: To appoint the C.A. for the company the following steps will be followed:
i) Preliminary screening.
ii) Selection Test
iii) Interview
iv) Background & reference
v) Selection Decision
vi) Medical Test
vii) Job Offer & Contract of employment.

Question. Which source of recruitment is needed to bring new blood in the organization ? Explain any three advantages & any two limitations of this source.
Answer:  External Source:
Advantages:
a) Wider Choice
b) Fresh Talent
c) Qualified candidates
d) Increases competition
Limitations:
a) Lengthy & Expensive
b) Discouragement to present employees

Question. Traning is beneficial both for the organization as well s for the employees. Explain any three benefits of training towards the organization & any three towards the employees.
Answer: Yes, Training is beneficial to both organization & employees benefits to organization
• Systematic Learning
• Employee productivity
• Reduces absenteeism & Employee turnover.
• Benefits to employees
• Lead to better career.
• Help in earn more.
• Increase the satisfaction.

Question. The worker of a factory remain idle because of lack of knowledge of hi-tech machines. Frequent visit of engineer is made which causes high overhead charges. How can this problem be removed.
Answer: The problem can be removed by giving necessary training to the workers- A coaching or vestibule training can be explained.

MCQs for NCERT Class 12 Business Studies Organising

Question.Which of the following is not an element of delegation
a.accountability
b.authority
c.resposibility
d.informal organization. 

Answer : D

Question.Grouping of activities as the basis of functions is a part of
a. decentralized organization
b.functional organization
c.centralized organization. 

Answer : C

Question.organising doesn’t include 
a. division of work
b.what will be done
c.by whom will be done.
d.where will be done 

Answer : B

Question. first step of organizing process
a.division of work
b.comparing results
c.departmentalization
d.recruitment 

Answer : A

Question.Organising doesn’t include
a. what will be done.
b.By whom will be done.
c.when will be done.
d. how will be done. 

Answer : D

Question. It is a limitation of functional structure
a. functional empires
b.product specialization
c.funtional specialization
d. lack of coordination. 

Answer : A

Question. Establishing reporting system leads to
a.specialization
b.improved productivity
c.clarity of relationship
d.rumours.
Answer : C

Question  Grouping of activities on the basis of functions is a part of:
a) Decentralization
b) Divisional Organisation
c) Functional Organisation
d) Centralization
Answer :  c

Question  Grouping of activities on the basis of product lines is a part of
a) Delegated Organisation
b) CentralisedOrganisation
c) Divisional Organisation
d) Autonomous Organisation
Answer :  c

Question . Span of management refers to
(a) Area of responsibilities of a manager
(b) Manager’s accountability
(c) Number of subordinates who can be effectively controlled by one manager
(d) None of the above

Answer :  C

Question . If manager is overburdened then he must use following concept.
(a) Delegation
(b) Decentralisation
(c) Span of management
(d) None of the above

Answer :  A

Question . The organisation producing multiproduct must adapt
(a) Functional Structure
(b) Divisional Structure
(c) None of the above
(d) All of the above

Answer :  B

Question . Uniproduct manufacturing company must adapt
(a) Functional Structure
(b) Divisional Structure
(c) Both (a) and (b)
(d) None of the above

Answer :  A

Question :. For fast communication and to get correct feedback, the following organisation is suitable.
(a) Formal Organisation
(b) Informal Organisation
(c) Functional Structure
(d) Divisional Structure

Answer :  B

Question :. Organisations having plans of expansion and diversification must adapt
(a) Functional Structure
(b) Divisional Structure
(c) Both (a) and (b)
(d) None of the above

Answer :  B

Question :  Delegation of authority merely means the granting of authority to subordinates to operate:
a) Within prescribed limits
b) Beyond prescribed limits
c) If commensurate with responsibility
d) Only when required.
Answer :  A

Question : What do you mean by organising?
Answer: Organising can be defined as a process that initiates implementation of plans by clarifying jobs and working relationships and effectively deploying resources for attainment of organizational objectives/goals.

Question : Which is the first step in the process of organizing?
Answer: Identification and division of work

Question : Give any one importance of organizing?
Answer: Development of personnel.

Question : Name of the function of management which co-ordinates the physical, financial and human resources and establishes productive relations among them for achievement of specific goals.
Answer: Organising

Question : What is span of management?
Answer: Number of subordinates that can be managed efficiently by superior.

FILL IN THE BLANKS

1. Organisation Structure is a framework within which organisational activities are performed.
2. Strict Rules and Regulations are followed in Formal organisation.
3. Most of the rumours are spread by Informal organisation.
4. The main purpose of Delegration is to reduce the work load of managers.
5. The main purpose of Decentralisation is involvement of all the employees working at different levels.
6. Psychological and social needs get satisfied in Informal organisation.
7. Functional Structure focuses on Functional specialisation.
8. Divisional structure focuses on Product specialisation.
9. Decentralisation is Extension of Delegation.
10. Selective Dispersal of Authority leads to Decentralisation.

TRUE OR FALSE

1. Accountability can be delegated by using the process of delegation. FALSE
2. In delegation, we multiply the authority with two, whereas in decentralisation, we mutliply with many.  TRUE 
3. Formal organisation is dependent on informal organisation.  FALSE
4. As end result of organisation function, a structure gets created automatically.  TRUE 
5. Formal organisation focuses on work only, and ignores human relations.  TRUE 

Important Questions for NCERT Class 12 Business Studies Staffing

Question.Training is a process by which ________ of employees is increased
a. All of these
b. Knowledge
c. Aptitudes
d. Skills and abilities

Answer :  A

Question. Sending an inefficient employee to a lower position is called ________.
a. Demotion
b. Transfer
c. Promotion
d. Lay off

Answer : A

Question. What do we call keeping the employee temporarily away from the person appointing him?
a. Transfer
b. Lay off
c. Demotion
d. Promotion

Answer :  B

Question. When does the personnel manager act as the line manager?

a. When he/she completes the job of staffing as part of a functional area of management
b. When he/she performs the function of staffing as a function of management
c. He/She never acts as the Line Manager
d. In both when he/she performs the function of staffing as a function of management and when he/she completes the job of staffing as part of the functional area of management.

Answer :  B

Question. Which source of recruitment is not available to the news organisations?
a. Internal
b. Both internal and external
c. External
d. Direct Recruitment

Answer : A

Question .Hamish is working as a supervisor in a company. Due to his hard work he is promoted to the post of Production Manager. Now the post of supervisor is vacant and no one can be transferred or promoted to this post. Name the source of recruitment the company will use to fill up this post. State any three advantages of using this source of recruitment. 
Answer:The Company will use external source of recruitment.
Advantages: i. Fresh talent ii. Wider choice iii. Qualified personnel

Question . What do you mean by selection?Why selection is called negative process?
Answer:
Selection is the process of choosing from among the candidates from within the organization or from outside, the most suitable person for the current position or for the future position.
Selection is considered as negative process because it involves rejection of unfit candidates and the number of rejected candidates is more than the number of selected candidates.

Question . What are the process of external recruitment? Explain merits and limitations of external recruitment.
Or
Which source of recruitment is needed to bring new blood in the organization ? Explain any three advantages & any two limitations of this source.
Answer:
The common methods of external sources of recruitments are:

Question: What do you mean by Recruitment?
Answer: It refers to identification of the sources of manpower availability and making efforts to secure applicants for the various job positions in an organization.

Question: What do you mean by External recruitment?
Answer: When the candidates from outside the organization are invited to fill the vacant job position then it is known as external recruitment.

Question: What do you mean by staffing?
Answer: Staffing means putting people to jobs. It begins with human resource planning and includes different other functions like recruitment, selection, training, development, promotion and performance appraisal of work force.

Question: What do you mean by internal recruitment?
Answer: Internal sources refer to inviting candidates from within the organization.

Question: How many Methods of training are there?
Answer: There are various methods of training. These are broadly categorised Into two groups:
On-the-Job
Off-the-Job methods.

Question: What are the sources of Recruitment? 
Answer: Sources of Recruitment
Internal Sources
External Sources

Question: what do you mean by recruitment?
Answer: Recruitment: It refers to identification of the sources of manpower availability and making efforts to secure applicants for the various job positions in an organization. 

Short Answer Type Questions:

Question: Hamish is working as a supervisor in a company. Due to his hard work he is promoted to the post of Production Manager. Now the post of supervisor is vacant and no one can be transferred or promoted to this post. Name the source of recruitment the company will use to fill up this post. State any three advantages of using this source of recruitment.
Answer: The Company will use external source of recruitment.
Advantages:
Fresh talent
Wider choice
Qualified personnel

Question: What are the difference between Recruitment and selection?
Or
‘Recruitment is called as a positive process whereas selection is called as negative.” Why? Differentiate between these two.
Answer:

Question: What do you mean by selection?Why selection is called negative process?
Answer: Selection is the process of choosing from among the candidates from within the organization or from outside, the most suitable person for the current position or for the future position. Selection is considered as negative process because it involves rejection of unfit candidates and the number of rejected candidates is more than the number of selected candidates.

Question: What do you mean by on the job training Method? Explain the techniques of On the job training.
Answer: On the Job Method: It refers to the methods that are applied at the work place, where the employee is actually working. It means learning while doing.The following are the methods of On-the job training:

Apprenticeship Training: Under this, the trainee is placed under supervision of an experienced person (master worker) who imparts him necessary skills and regulates his performance. The trainee is given stipend while learning so that he/she can enjoy “earn while you learn” scheme.

Internship Training: Under this method an educational institute enters into agreement with industrial enterprises for providing practical knowledge to its students by sending them to business organizations for gaining practical experience.

Induction training: It is a type of training given to help a new employee in settling down quickly into the job by becoming familiar with the people, the surroundings, the job and the business. The duration of such type of training may be from a few hours to a few days. The induction provides a good opportunity to socialize and brief the newcomer with the company’s overall strategy, performance standards etc. If carefully done, it saves time and cost (in terms of effectiveness or efficiency etc.)

Long Answer Type Questions:

Question: What are the needs/ Importance of staffing? Explain.
Or
Staffing is an important function of management in all organizations. ”Why? Explain any four reasons.
Answer:

Obtaining Competent Personnel: Proper staffing helps in discovering and obtaining competent personnel for various jobs.

High Performance: Proper staffing ensures higher performance by putting right person on the right job.

Continuous growth: Proper staffing ensures continuous survival and growth of the enterprise.

Optimum utilization of human resources: It prevents under-utilization of personnel and high labor cost.

Improves job satisfaction: It improves job satisfaction and morale of employee.

Question: Explain the process of staffing.
Answer: Process of staffing :

Estimating Manpower Requirement: It involves in Making inventory of current human resources in terms of qualification, training &skills,Assessing future human resource needs and Developing a programme to provide the human resources. Job Analysis is an intensive way of finding details related to all jobs.

Recruitment: It refers to identification of the sources of manpower availability and making efforts to secure applicants for the various job positions in an organization.

Selection: It is the process of choosing and appointing the right candidates for various jobs in an organization through various exams, tests &interviews.

Placement and Orientation: When a new employee reports for duty, he is to be placed on the job for which he is best suited. Orientation/Induction is concerned with the process of introducing a new employee to the organization. The new employees are familiarized with their units, supervisors and fellow employees. They are also to be informed about working hours, procedure for availing leave, medical facilities, history and geography of organization and rules/regulations relating to their wages etc.

Training and Development: Systematic training helps in increasing the skills and knowledge of employees in doing their jobs through various methods.Development involves growth of an employee in all respects. It is the process by which the employees acquire skills and competence to do their present jobs and increase their capabilities for higher jobs in future.

Performance Appraisal: It is concerned with rating or evaluating the performance of employees. Transfers and promotions of the staff are based on performance appraisal.

Question: What are the process of external recruitment? Explain merits and limitations of external recruitment.
Or
Which source of recruitment is needed to bring new blood in the organization ? Explain any three advantages & any two limitations of this source.
Answer: The common methods of external sources of recruitments are: 

Direct Recruitment: Under the direct recruitment, a notice is placed on the notice board of the enterprise specifying the details of the jobs available.

Casual callers: Many reputed business organizations keep a data base of unsolicited applicants in their office. This list can be used for Recruitment.

Advertisement: Advertisement in media is generally used when a wider choice is required. Example– Newspapers, Internet, Radio, Television etc.

Employment Exchange: Employment exchange is regarded as a good source of recruitment for unskilled and skilled operative jobs.

Campus recruitment and labour contractors can be used for the purpose.

Merits of External Sources

Qualified Personnel: By using external source of recruitment the management can attract qualified and trained people to apply for the vacant jobs in the organization.

Wider Choice: The management has a wider choice in selecting the people for employment.

Fresh Talent: It provides wider choice and brings new blood in the organization.

Competitive Spirit: If a company taps external sources, the staff will have to compete with the outsiders.

Limitations of External Sources of Recruitment

Dissatisfaction among existing employees: Recruitment from outside may cause dissatisfaction among the employees. They may feel that their chances of promotion are reduced.

Costly process: A lot of money has to be spent on advertisement therefore this is costly process.

Lengthy Process: It takes more time than internal sources of recruitment.

Question: What are the Methods of internal recruitment? Explain merits and limitations of internal recruitment.
Answer: Following are important sources of internal recruitment:
Transfers: It involves the shifting of an employee from one job to another, from one department to another or from one shift to another shift.
Promotions: It refers to shifting an employee to a higher position carrying higher responsibilities, prestige, facilities and pay.
Lay-Off: To recall the temporary worker for work is called Lay-Off, who were temporarily separated from organization due to lack of work.

Advantages of Internal Sources Recruitment:
Employees are motivated to improve their performance.
Internal recruitment also simplifies the process of selection & placement.
No wastage of time on the employee training and development.
Filling of jobs internally is cheaper.

Limitation of Internal Sources

The scope for induction of fresh talent is reduced.

The employee may become lethargic.

The spirit of competition among the employees may be hampered.

Frequent transfers of employees may often reduce the productivity of the organization.

I .Direct Recruitment: Under the direct recruitment, a notice is placed on the notice board of the enterprise specifying the details of the jobs available.
II. Casual callers: Many reputed business organizations keep a data base of unsolicited applicants in their office. This list can be used for Recruitment.
III. Advertisement: Advertisement in media is generally used when a wider choice is required. Example– Newspapers, Internet, Radio, Television etc.
IV. Employment Exchange: Employment exchange is regarded as a good source of recruitment for unskilled and skilled operative jobs.
IV. Campus recruitment and labour contractors can be used for the purpose.

Merits of External Sources
a. Qualified Personnel: By using external source of recruitment the management can attract qualified and trained people to apply for the vacant jobs in the organization.
b. Wider Choice: The management has a wider choice in selecting the people for employment.
c. Fresh Talent: It provides wider choice and brings new blood in the organization.
d. Competitive Spirit: If a company taps external sources, the staff will have to compete with the outsiders.

Limitations of External Sources of Recruitment
a. Dissatisfaction among existing employees: Recruitment from outside may cause dissatisfaction among the employees. They may feel that their chances of promotion are reduced.
b. Costly process: A lot of money has to be spent on advertisement therefore this is costly process.
c. Lengthy Process: It takes more time than internal sources of recruitment.