CBSE Class 11 Business Administration Sample Paper Set A Solved

1 Define a Product. 

2 What do you understand by Operations Management? 

3 What do you understand by business operations? 

4 How do you define a Service? 

5 Define Organisation. 

6 Mention the three Management imperatives of business operations that are aimed at maximizing the value of business assets.

7 Draw a diagram showing all the macro environmental forces that affect the business. 

8 Mention any three advantages of scalar/Line organization. 

9 Explain any three essential characteristics of services. 

10 Briefly describe any four macro environmental forces of business. 

11 Explain the four demographic trends that affect markets.

12 Differentiate between a product and a service

13 The macro environment of a business comprises 6 different forces which may be coined as `DEPEST’. Expand `DEPEST’ with the help of a diagram and explain how technology can drastically impact a business entity.

14 Briefly mention crucial factors decisive for securing the income and value of the business. 

15 Draw a diagram showing the classification of products based on its characteristics. Also explain any two from the list.

16 Briefly explain any five characteristics of organization.

17 What are the advantages of functional organization.

18 Briefly explain 4 types of consumers and the relevant marketing strategy suitable to each type.

Answers

1. A p Product can be defined as anything that we can offer to a market for attention, acquisition, use or C consumption that could satisfy a need or want.

2. Operations management refers to the administration of business practice to create the highest level of efficiency possible within an organization.

3. Activities involved in the day to day functions of the business conducted for the purpose of generating profits.

4. Services are a special form of product which consists of activities, benefits or satisfactions offered for sale that are intangible and do not result in the ownership of anything.

5. An organization is system of consciously coordinated activities or forces of two or more persons. 

6. 1. Generating recurring income
    2. Increase the value of the business assets
    3. Secure the income and value of business.

7. Diagram:DESTEP

Demographic Forces
Economic forces
Socio-cultural forces
Technological forces
Ecological forces
Political forces

8. Advantages of Line/Scalar organization:

1. No scope of shifting of responsibility
2. Strong in discipline
3. It permits qui8ck decisions
4. Responsibility of each individual is fixed, hence faults can be easily and quickly known.
5. Everybody from top to bottom is busy and hence total cost of product will be less.
6. It is simple to understand
7. Flexible and able to extend or contract.

9. 1.Lack of ownership (any three)
2. Intangibility
3. Inseparability
4.Variability
5. Perishability
6. User participation

10. Macro environmental forces of Business ( any four with explanation)
1) Demographic forces
2) Economic forces
3) Socio-cultural forces
4) Technological forces
5) Ecological forces
6) Political forces

11. Four Demographic trends that affect Markets ( with explanation)
1) World population growth
2) Changing age structure
3) Changing family structures
4) Geographic shifts in population

12. Product:                                                     Service:

Tangible/visible/movable                                Intangible/only be felt
Value derived by customer                             value offered by service Provider
Customer cared is limited                              customer cared is critical Component
Can be stored for future use                          can’t be stored for future Use.
Can be owned can’t be owned
Can be returned to seller                              can’t be returned to seller
(Any four)

13. Diagram of :
D-demographic forces
E-Economic forces
P-Political forces
E-Ecological forces
S-Sociological forces
T-Technological forces
Explanation of impact of technology upon business.

14. Crucial factors decisive for securing the income and value of business:
1) Desirability or demand for its goods and services
2) Financial capacity of customer to pay for its goods & services
3) Uniqueness and competitiveness of the business model
4) Control exerted over quality and efficiency of production activities
5) Public regard for the business as a member of the community

15. Diagram representing:

Shopping habits : a)convenient goods b) shopping goods
Durability and tangibility: a)Non-durable b) Durable c) Services
Industrial goods : a) Materials & parts b) capital items c) supplies

( diagram 3 Marks+ 2 marks for explanation of 2 items)

16. Characteristics of organization:

1) Division of work
2) Co-ordination
3) Common objectives
4) Co-operative relationship
5) Well-defined authority-Responsibility relationship

17. Advantages of functional organization:

1) Due to specialization, quality of work is better
2) This system provides specialized knowledge and guidance to individual workers through experts
3) I t helps in mass production by standardization and specialization
4) If operation needs improvement, it can be improved even upto to last moment.
5) Considerable expansion of the factory is possible
6) Wastage of material will minimum which reduced the prime cost.
7) Unnecessary overloading of responsibilities will not be there
8) No specialized knowledge of workers is required as the instructions are supplied by drawing and experts.

18. Four types of consumers: Marketing strategy:

1) Loyal Consumers: personalization/individual attention/repeated marketing contact
2) Discount consumers : advertisement & Sales promotion activities
3) Impulsive consumers : Tap into their emotions Need-based consumers: anticipate their demands effectively-segment your consumers by needs and design a suitable strategy.

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