CBSE Class 12 Business Studies Directing Worksheet Set 03

Question. Give one example of ‘Noise’ in the process of communication.
Answer: ‘Poor telephone connection’.

Question. State the element of directing which helps in implementing the principle of ‘Solar-Chain’.
Answer: Formal Communication.

Question. in which type of communication does a junior communicate with his senior?
Answer: Upward Communication.

Question. State any two non-Financial incentives.
Answer: A) Job-Security
B) Status

Question. Name the formal Communication network where each person can communicate with his adjoining two persons?
Answer: Circular.

Question. Give example of any two organizational facilities to encourage free flow of communication by removing organizational barriers.
Answer: 1) Complaint Box
2) Social and Cultural Gathering.

Question. What is the highest level need in the need Hierarchy of Abraham Maslow?
Answer: Self Actualization.

Question. Name the Software company promoted by Bill Gates.
Answer: Microsoft.

Question. Enumerate any two functions of supervisors.
Answer: a) Motivatioing workers
b) Providing Training.

Question. Give any two principles for effective Directing.
Answer: a) Maximum Individual contribution
b) Unity of command.

Question. “Directing is the least important functions of management”. Do you agree with this statement? Give any two reasons in support of your Answer.
   Or
“Directing is not at all reinsured in an organization” do you agree? Give any two reasons in support of your Answer.
Answer: No, i do not agree with this statement and explain any two point of importance of directing.

Question. Which element of directing helps in inspiring subordinates to give their best to the organization. Explain any three points of importance of this element.
Answer: Explain importance of motivation

Question. Name the type of formal communication in which the persons of the departments, one at a higher position other at lower, communication with each other. Also state the problem which may arise in this type of communications.
Answer: This type of communication is diagonal communication and state it’s any two limitations

Question. “A supervisor is not at all reinsured in an organization” do you agree? Give any three reasons in support of your Answer.
Or
“The post of supervisor should be abolished in the hierarchy of managers”. Do you agree? Give any three reasons in support of your Answer.
Answer: No, i do not agree because a supervisor performs number of important functions.

Question. Supervisor acts as a link between workers and management. How?
Answer: Supervisor conveys management ideas to the workers on hand and workers problems to the management on the other

Question. It take place throughout the life of the organization irrespective of people occupying managerial positions. Mention the characteristic of directing high lighted here and also explains two more characteristics.
Answer: Directing is a continuous process

Question. Name the grapevine network in which an individual communicate with only those people whom he trusts?
Answer: Cluster grapevine network.

Question. It is concern with instructing, guiding and inspiring people in the organizations achieve its objectives. Name it.
Answer: Directing

Question. Name the element of directing under which sub-ordinates share his views with his superior.
Answer: Communication.

Question. Every manager from top executive to supervisor performs the functions of directing. Which characteristics of directing are referred here.
Answer: Directing takes place at every level of management

Question. the employees of TCS Ltd. have formed a dramatic group for their recreation. Name the type of an organization. Explain any three limitations of it.
Answer: Informal organizations and explain any three limitations.

Question. Which type of communication takes place between superior sub-ordinates in the office?
Answer: Formal Communication.

Question. Name the process of exchanging ideas ,facts and information?
Answer: Communication.

Question. It means overseeing the subordinates at work. Which element of directing is referred to?
Answer: Supervision

Question. Amit and vikki are working in the same organization but in different departments. One day at lunch time vikki informed amit that due to computerization many people are going to be retrenched soon from the organization.
name, which type of communication of this. State any two limitations of this type of communication.
Answer: It is an example of informal communication and also explain any two limitations Of informal communication.

Question. Name and explain the last steps of communication process.
Answer: Feedback ‘it is the response given to sender for the message sent.’

Question. It is defined as the process of influencing other people to work willingly for group objectives. Mention this element of directing.
Answer: Leadership

Question. Give two examples of semantic barriers.
Answer:
a) Badly expressed message.
b) Un clarified Assumptions.

Question. Mohan and Sohan are friends working in Surya ltd. As Production and Sales Managers respectively .In an interdepartmental meeting sohan informed Mohan about a change in the marketing policy of the company.
(a) Identify the type of communication used in the above example.
(b) Name and explain any 2 networks of the type of communication identified in part (a) 
Answer: informal
Explain any two network of informal communication-gossip,cluster

Question. There are some barriers related to organization structure rules and regulation. State any 4 such barriers.
Answer: explain organizational barrier:
Organisational policy, rules and regulations, status, complexity in structure

Question. “The post of Supervisors should be abolished,” Give your opinion. 
Answer: No, explain the functions of supervisor

Question. Rajat a Sales Manager, achieved his sales targets one month in advance.
This achievement was displayed on the notice board and a certificate for the best performance was awarded to him by the CEO of the company
(a) Name the incentive provided to Rajat.
(b) Identify the type of incentive.
(c) List 2 other incentives of the type identified in part (b) 
Answer: (a) Incentive provided to Rajat is an example of Employee Recognition Programmes.
(c) The 2 other Non-Financial incentive are:
1. Status
2. Job Security.

Question. Workers of a factory often seek guidance of Production Managers. The production Manager finds himself overburdened. Advise the way to relive production manager.
Answer: appoint a supervisor

Question. In an organization employees always feel they are under stress. They take least initiatives and fear to express their problem before the manager. What do you think is wrong with the manager? 
Answer: The manager is lacking leadership quality

Question. The employees of Manik Ltd, a Software Company, Have formed a Dramatic Group for their recreation. Name the type of organization so formed and state its 3 features.
Answer: informal

Question. Name the need in which employee desire affection, companionship, friendliness. How can such needs be fulfilled by any organization.
Answer: social.it can be fulfilled by arranging social gatherings,clubs,keeping cordial relation with colleagues.

Question. Mr Sharma wants to own a house. Which need are we referring to over here? explain the need and also explain other needs. 
Answer: the need being referred to in maslow’s need hierarchy theory in basic needs.
Explanation of all needs :
(A) physiological
(B) security
(C) social
(D) esteem
(E) self actualization.

Short Answer Questions :

Question. There are some barriers in communications which are concerned with organizational structure and regulations. State any three barriers.
Answer: Organizational barriers:-
1) Organizational policy
2) Status
3) rules and regulations

Question. Under these incentives schemes employees are offered company shares at a set price which is lower than market. Which incentive scheme is mentioned here? Also explain three more financial incentives.
Answer: Explain co-partnership/ stock option scheme. Other financial incentives are:-
1) profit sharing
2) bonus
3) commission etc.

Question. To satisfy the social and psychological needs which type of incentives are needed? Explain four types of such incentives.
Answer: Non-monitory incentives are needed to satisfy the social and psychological needs.
Type of non-monitory incentives are:-
1) status
2) career development opportunity
3) organizational climate
4) job security
5) assignment of challenging job etc.

Question. Name the type of written communication in which two departmental heads communicate with each other. Why is this type of communication reinsured?
Answer: In horizontal communication two departmental needs communicate with each other. Such communication generally relates to the officially accepted and recognized activities of the organization

Question. There are some barriers in communication which are concerned with the state of mind of both the sender and the receiver. State any three such barriers.
Answer: It refers to psychological barriers:-
1) Premature evaluation
2) Loss by transmission and poor attention
3) Lake of attention

Question. There are some barriers in communications, which are concerned with encoding and decoding of message. State any three such barriers.
Answer: It refers to semantic barriers to communication:-
1) Symbols with different meanings
2) Badly expressed message
3) Unclarified assumptions

Important Questions for NCERT Class 12 Business Studies Directing

Question. Which of the following is the characteristic of leadership?
(a) Influencing Process
(b) Physical Features
(c) Knowledge
(d) Integrity

Answer : A

Question. During the process of communication there is an exchange of ________ .
(a) Ideas
(b) Orders
(c) Feelings
(d) All the above

Answer : D

Question. In the process of communication, feedback aims at knowing ________ .
(a) Message has been properly received
(b) Message has been understood
(c) Both the above
(d) Message has been followed

Answer : C

Question. Loss of letter during the process of communication is the example of ________.
(a) Decoding
(b) Message
(c) Encoding
(d) Noise

Answer : D

Question. Which of the following is the appropriate order of hierarchy of needs according to Abraham Maslow?
a) Safety Needs → Psychological needs → Affiliation needs → Esteem Needs → Self Actualisation needs
b) Psychological needs → Safety Needs → Affiliation needs → Esteem Needs → Self Actualisation needs
c) Affiliation needs → Safety Needs → Psychological needs → Esteem Needs → Self Actualisation needs
d) Psychological needs → Safety Needs → Esteem Needs → Affiliation needs → Self Actualisation needs

Answer : B

Question. Jagan, who was working in a big company resigned on the ground of ‘lack of recognition and attention’ in the organization towards his work and performance.
Identify the hierarchy need according to Maslow which was not satisfied for Jagan.
a) Psychological needs
b) Safety needs
c) Affiliation needs
d) Esteem needs

Answer : C

Question. Which of the following principle is necessary for management?
(a) Unity of Command
(b) Harmony of Objectives
(c) Follow Through
(d) All the above

Answer : D

Question. Which of the following is the element of directing?
(a) Communication
(b) Motivation
(c) Communication and Motivation
(d) Organisation

Answer : C

Question. ‘Lack of attention’ - What type of Communication barrier is it?
(a) Semantic
(b) Emotional
(c) Organisational
(d) Personal

Answer : B

Question. Sender message Encoding ? Decoding Receiver Feedback.
a. Media
b. Grapevine
c. Gossip
d. Sound 

Answer : A

Question. -----------can be defined as exchange of ideas, views , message etc. between two or more persons.
a. Directing
b. Communication
c. Motivation
d. Leadership 

Answer : B

Question. Which of the following creates ability to work?
(a) Education
(b) Training
(c) Education and Training
(d) Motivation

Answer : C

Question. Which of the following is the example of negative motivation?
(a) Demotion
(b) Suspension
(c) Termination
(d) All the above

Answer : D

Question. The process of converting the message into communication symbols is known as:
(a) Feedback
(b) Decoding
(c) Media
(d) Encoding

Answer : D

Question. The software company promoted by Narayana Murthy is
(a) Wipro
(b) Infosys
(c) Satyam
(d) HCL

Answer :  B

Question. The highest level need in the Need Hierarchy of Abraham Maslow:
(a) Safety need
(b) Belongingness need
(c) Self-actualisation need
(d) Prestige need

Answer :  C

Question. The process of converting the message into communication symbols is known as
(a) Media
(b) Encoding
(c) Feedback
(d) Decoding

Answer :  B

Question. The software company promoted by Narayana Murthy is
(a) Wipro
(b) Infosys
(c) Satyam
(d) HCL

Answer :  B

Question. The highest level need in the Need Hierarchy of Abraham Maslow:
(a) Safety need
(b) Belongingness need
(c) Self-actualisation need
(d) Prestige need

Answer :  C

Question. The process of converting the message into communication symbols is known as
(a) Media
(b) Encoding
(c) Feedback
(d) Decoding

Answer :  B

True/False :

1. Follow up measures help in removing obstacles in effective communication. True
2. Effective communication should not be stimulating in evolving listener’s response. False
3. Effective message should relate to the interests and needs of the listener. True
4. Unwillingness of the subordinate to communicate with the superior is an organizational barrier. False
5. Over exhaustion and tiredness of the listener resulting in ineffective communication is an example of personal barrier. False
6. Effective communication in the organization reduces resistance to change among the staff members. True
7. Directing function is initiated at top level and flows to the bottom level through the organizational structure. True
8. Involving others in developing a communication plan does not improve the communication effectiveness. False
9. Misunderstanding created in communication due to use of technical words is an example of personal barrier. False
10.Lack of effective communication due to faulty process of encoding and decoding will result in psychological barrier. False

Important Questions for NCERT Class 12 Business Studies Directing

Question. Leadership:
a. Influencing the behavior of others
b. Maintain bad interpersonal relationship
c. Influence employees to involuntarily
d. Helps in planning 

Answer : A

Question. No interference of superior in taking decision by subordinates in
a. Autocratic leadership
b. Democratic leadership
c. Free rein leadership
d. Paternalistic leadership 

Answer : C

Question. Obedience of order and discipline is find in
a. Autocratic leadership
b. Democratic leadership
c. Free rein leadership
d. Paternalistic leadership 

Answer : A

Question. Which of the following decisions procedure would be characterize by a manager who asks other people for their opinion and ideas, then makes the decision alone
a. Autocratic
b. Consultation
c. Joint decision
d. Delegation 

Answer : B

Question. Under which of the following decision procedure would other people have the greatest influence
a. Autocratic
b. Consultation
c. Joint decision
d. Delegation 

Answer : A

Question. Which of the following are the elements of directing?
a. supervision
b. motivation
c. leadership
d. All of the above

Answer : D

Question. Unclarified assumption is which type of communication barrier?
a. Psychological barrier
b. Semantic barrier
c. Organisational barrier
d. Personal barrier

Answer : B

Question. Grapevine is
a. formal communication
b. organisational barriers
c. lateral communication
d. informal communication

Answer : D

Question. Identify the style of of leadership in which the superior encourages participation of subordinates,
a. Autocratic leadership
b. Democratic leadership
c. Laissez faire leadership
d. Authoritarian leadership

Answer : B

Question. Motivators can be
a. Positive only
b. Negative only
c. positive as well as negative
d. none of the above

Answer : C

Question. Which of the following is not a type of personal barrier/
a. Fear of challenge to authorities
b. Unwillingness to communicate
c. Loss by transmission and poor retention
d. Lack of proper incentive

Answer : C

Question. Which of the following is most accurate regarding the research conducted on participative leadership
a. Autocratic
b. Consultation
c. Joint decision
d. Delegation 

Answer : B

Question. Which of the following is not an element of directing?
a) Supervision
b) Staffing
c) Motivation
d) Leadership

Answer : B

Question. Directing takes place wherever superior- subordinate relations exist.
Identify the characteristic highlighted in the above statement-
a) Directing is a continuous process
b) Directing flows from top to bottom
c) Directing takes place at every level
d) Directing initiates action

Answer : C

Question. ‘Superior guides his subordinates and clarifies their doubts in performing a task’.
Which importance of directing is highlighted in the statement?
a) Directing helps to initiate action
b) Effective directing helps to bring stability and balance
c) Directing integrates employees efforts
d) Directing guides employees to fully realize their potential

Answer : A

Question. Which of the following describes ‘Autocratic Leadership Style’?
a) Leader develops action plan in consultation with subordinates
b) Communication is only one way with subordinates
c) Manager is only to support and provide information
d) Followers have high degree of independence

Answer : B

Question. Use of ‘Technical Jargon’ is which type of communication barrier?
a) Organisational barrier
b) Psychological barrier
c) Semantic barrier
d) Personal barrier

Answer : C

Question. ‘Lack of proper incentive’ is a barrier to communication.
Identify the type of barrier to which it belongs-
a) Personal barrier
b) Organizational barrier
c) Psychological barrier
d) Semantic barrier

Answer : A

Question. These needs are most basic in the hierarchy of motivation theory and correspond to primary needs.
(a) Self Actualisation Needs
(b) Basic Physiological Needs
(c) Security Needs
(d) Belonging Needs

Answer : B

Question. Need hierarchy theory of motivation has been given by
(a) Maslow.
(b) Fayol.
(c) Taylor.
(d) Koontz.

Answer : A

Question. “a goal leader does not wait for opportunities but creates them “ this statement is related to which quality of a good leader?
Answer: Initiative

Question. What is supervision ? 
Answer: It refers to observing, guiding and watching the employees while they are performing the job.

Question. Give two examples of monetary incentives. 
Answer: Recognition, assignment of challenging job.

Question. Which pattern of communication indicates one source of information ? 
Answer: Wheel pattern

Question. Name the communication barriers in which a message is understood differently due to different state of mind of sender and receiver.
Answer: Psychological barrier

Question. Directing is the least important function of management. Do you agree? Give reasons to support your answer
Answer: No, I don’t agree because of the following reasons
i) Directing initiates action
ii) Integrates employees efforts
iii) Means of motivation

Question. Briefly explain the features of directing. 
Answer: Features of directing are:
1. Directing initiate action :
The other functions of management prepare a setting for action, but directing initiates action in the organization.
2. Directing in a pervasive function or management :-
Every manager from top
executive to supervisor performs the function of directing.
3. Means of motivation –
It motivates the subordinates to work efficiently and to contribute their maximum efforts towards the achievement of organizational goals.

Question. Briefly explain the style of leadership 
Answer:
i) Autocratic leadership; it exercise complete control over the subordinates. He centralizes power in himself and takes all the decisions without consulting the subordinates.
ii) Democratic leadership; in this style, it takes decision in consultation and participation of the employees. He delegates and decentralizes the authority.
iii) Free-rein Leadership; it involves complete delegation of authority so that subordinates themselves take decisions. In this style leader avoids power.

Question. explain the monetary or financial incentives of motivation 
Answer: Financial or Monetary Incentives: - These incentives can be measured and expressed in terms of money.

Question. explain barriers to effective communication. 
Answer:

Fill in the blanks

1. Mr. Madan Kumar, a senior manager does not allow his subordinates to express their feelings freely to himself. This may result in Organisational barrier.

2. Barriers to communication may create Misunderstanding between the sender and receiver of the message.

3. The process of instructing, guiding, counseling, motivating and leading people in the organization is called  Directing function of management

4. Delayed communication due to many levels in organizational structure may lead to Organisational barrier.

5. Effective directing through motivation, communication and Leadership helps to reduce resistance to introduce changes in the organisation

6. Other functions of management prepare a setting for action, while Directing function initiates action

7. Directing integrates individual efforts for the fulfillment of Organisational goals

8. A subordinate manager does not trusts his superior, it will result in Psychological barrier

9. A superior does not have the confidence in the ability of his subordinate may create Personal barrier in effective communication

10. A manager did not listen to the communication of going late from office as he had already planned movie watching with his family, this resulted in Personal barrier in effective communication