NCERT Book Class 12 Business Studies Staffing

STAFFING

Introduction

The foundation of any organisation is the talented and hardworking people,  who are the principal assets of anyfirm. It is an established fact that the growth of an organisation requires the continual infusion of quality staff. Thus, adequate staffing or the provision for appropriate human resources is an essential requirement for any organisation’s success. It is, therefore, believed that an organisationcan achieve its objectives only when it has the right persons in the rightpositions.

Meaning

After planning and selection of the  organisation structure, the next stepin the management process is to fillthe various posts provided in theorganisation. This is termed as the management of staffing function. In the simplest terms, staffing is ‘putting people to jobs’. It begins with workforce planning and includes different other function like recruitment, selection, training, development, promotion,compensation and performance appraisal of work force.  In other words, staffing is that part of the process of management which is concerned with obtaining, utilising and maintaining a satisfactory and satisfied work force. Today, staffing may involve any combination of employees including daily wagers, consultants and contract  employees. Staffing recognises theimportance of every single personemployed by an organisation as it is thindividual worker, who is the ultimate performer.

Staffing has been described as  the managerial function of fillingand keeping filled the positions in the organisation structure. This is achieved by, first of all, identifying requirement of work force, followed by recruitment, selection, placement, promotion, appraisal and development of personnel, to fill the roles designed into the organisation structure.In a new enterprise, the staffing function follows the planning and organising functions. After deciding what is to be done, how it is to be done and after creation of the organisation structure, the management is in a position to know the human resourcerequirements of the enterprise at different levels. Once the number and types of personnel to be selected is determined, management starts with the activities relating to recruiting, selecting and training people, to fulfill the requirements of the enterprise. In an existing enterprise, staffing is a continuous process because new jobs may be created and some of theexisting employees may leave the organisation.

Need and Importance of Staffing

Need: In any organisation, there is a need for people to perform work.  The staffing function of managementfulfills this requirement and finds the  right people for the right job. Basically, staffing fills the positions as shown in the organisation structure. Since the right people have to be chosen while selecting a person, the human element is very important. Staffing provides the human element or instinct while selecting a person. The attitude, aptitude, commitment, loyalty are important qualities perceived by the organisation. It is also considered to be a specialised area and the theory of knowledge available on the subject isvast. Researches on various aspects  of staffing i.e., recruitment, selection,compensation and incentives, training and development, can be utilisedfor better results. 

Importance: Human resources are the foundation of any business. The right people can help you take your business to the top; the wrong people can break your business. Hence, staffing is the most fundamental and critical drive of organisational performance. The staffing function has assumed greater importance these days because of rapid advancement of technology,  increasing size of organisation and complicated behaviour of human beings. Human resources are the mostimportant asset of an organisation.  The ability of an organisation toachieve its goal depends upon the quality of its human resources. Therefore, staffing is a very important managerial function.

Exercise

Short Answer Type

1. Briefly enumerate the important sources of recruitment.

2. What is meant by recruitment? How is it different from selection?

3. Define Training. How is it different from education?

4. Distinguish between training and development.

5. Why are internal sources of recruitment considered to be more economical?

6. What is the importance of staffing function in today’s environment?

Long Answer Type

1. Define the staffing process and the various steps involved in it? 

2. Explain the procedure for selection of employees.

3. What are the advantages of training to the individual and to the organisation?

4. The staffing function is performed by every manager and not necessarily by a separate department. Explain.

Application Type

1. The workers of a factory are unable to work on new machines and always demand for help of supervisor. The Supervisor is overburdened with their frequent calls. Suggest the remedy.

2. The workers of a factory remain idle because of lack of knowledge of hi-tech machines. Frequent visit of engineer is made which causes high overhead charges. How can this problem be removed.

3. The quality of Production is not as per standards. On investigation it was observed that most of the workers were  not fully aware of the proper operation of the machinery.What could be the way to improve the accuracy?

4. An organisation provides security services. It requires such candidates who are reliable and don’t leak out the secrets of their clients. What step should be incorporated in selection process?

5. A company is manufacturing paper plates and bowls. It produces 100000 plates and bowls each day. Due to local festival, it got an urgent order of extra 50,000 plates bowls. Advise how the company will fulfill its order and which method of recruitment would you suggest.

Please refer to attached file for NCERT Class 12 Business Studies Staffing