CBSE Class 10 English Complaint Letter Writing Assignment Set 03

Question 1. You are pained to see that in your city, there is no proper arrangement for cleaning drains. There are heaps of accumulated garbage and stagnant water. Write a letter to the Municipal Commissioner of your city complaining about the same as there is a fear of an outbreak of disease. You are Alka/Ashish. (Word limit 100-120) (CBSE 2023)
Answer:
H-17, Kamla Nagar
Jaipur
22 April 20XX
The Municipal Commissioner
Jaipur
Subject: Complaint regarding the poor drainage system
Sir
I would like to express my concern regarding the chaotic condition of the drains in the city. The drains are all filled up with accumulated garbage and heaps of filth.
The drainage system of the city is very poor. There is no proper flow of dirty water in the drains as the pipes are blocked due to the garbage that has been stuck in them for so long. The stagnant water may lead to an outbreak of deadly diseases like malaria, dengue, cholera, etc.
I hope this letter will grab your attention. I would urge the municipal corporation to look into this matter at the earliest and clean the drains of the city.
Yours sincerely
Alka/Ashish

Writing Tips:
1. Link the problem (blocked drains, stagnant water) to its danger (disease outbreak).
2. Close with a specific request for urgent action.

Question 2. You are Mohan/Mitika, the sports secretary of Delhi Public School, New Delhi. You have received the parcel of sports articles ordered by you, some of which are defective and old. Write a letter of complaint to Khanna New Sports, New Delhi, the supplier of the sports articles.
Answer:
Delhi Public School
New Delhi-1100XX
12 July 20XX
The Manager
Khanna New Sports
New Delhi-1100XX
Subject: Complaint regarding defective sports articles
Sir
This is with reference to our order no. 214 dated 2 July 20XX for sports articles. The parcel reached us yesterday, but I regret to inform you that several articles are not up to the mark.
Four of the twelve cricket bats have cracked handles, two footballs do not hold air and the badminton rackets appear old, with loose strings and faded grips. These articles cannot be used by our students and do not match the quality promised in your catalogue.
We are returning the defective articles with this letter. Kindly replace them with new ones within a week, as our inter-house tournament begins on 25 July. Otherwise, we shall be forced to cancel the order.
Yours sincerely
Mohan/Mitika
Sports Secretary

Writing Tips:
1. Quote the order number and list each defective item with the exact defect.
2. Ask for replacement within a deadline and mention the consequence if it is not met.

Question 3. Write a letter to the Manager, Asha Prakashan, Lucknow complaining about your recent order of books fulfilled by them. Give details of the nature of complaint, date of order placed, number of books ordered, etc. and seek immediate refund/replacement. You are Mrs. Ashalata Ray, Librarian, Gyandeep Sr. Sec. School, Rohtak.
Answer:
Gyandeep Sr. Secondary School
Rohtak-17
23rd March, 20××
The Manager
Asha Prakashan
Lucknow-32
Subject: Complaint Against a Recent Order Placed
Sir/Madam,
I am writing to you in reference to order number PSA1D21399××××, placed on 23rd February, 20××. I wish to inform you about the unsatisfactory experience I had with your publishing house.
The order placed with Asha Prakashan was finally delivered to us after a month's delay. I wrote to you several times regarding the same. However, I never heard from you about the cause of delay.
On receiving the order it was found that the number of copies of two of the books from the list, Gulliver's Travels and The Diary of a Young Girl, were less than what was ordered. Some of the copies of books sent by you were either damaged or had printing issues. Also, you have sent an older edition of the sample paper books for classes X and XII. We had ordered the latest edition.
To resolve the problem I would appreciate it if you replaced the damaged and old editions of books with new and latest ones and also sent the copies of books which are missing from the consignment, at the earliest. Enclosed is a copy each of my bill and receipt for your reference. I look forward to your reply and a resolution to my problem.
Yours sincerely
Ashalata Ray
Librarian
Gyandeep Sr. Sec. School

Writing Tips:
1. Quote the order number and date so the supplier can trace the order.
2. State each defect clearly, then ask for a specific remedy (replacement or refund) within a time frame.

Question 4. You are Mukesh/Manju living at 7/31, Kamla Nagar, Kanpur. There are many stray dogs in your colony. They chase vehicles, trouble strangers and sometimes bite the children. They are a nuisance. Write a letter of complaint to the Municipal Commissioner, Kanpur requesting him to instruct the concerned staff to take appropriate action. (100-150 words) (CBSE 2020)
Answer:
7/31
Kamla Nagar
Kanpur
11th April 20××
The Commissioner
Municipal Corporation
Kanpur
Subject: Nuisance of Stray Dogs
Sir/Madam,
I am writing to your esteemed self to bring to your notice the nuisance caused by stray dogs in our colony. The number of stray dogs in our colony has risen alarmingly these days. The rise in their number has led to various problems such as they chase vehicles which leads to many accidents in the area. They are also attacking the passers-by if the person is carrying eatables with him. The pack of dogs often gets involved in fierce wars. These dangerous dogs trouble strangers also. They have become a threat to the safety of residents, especially children playing in the streets or parks. A few children have already been bitten by these dogs.
I, on behalf of the residents of Kamla Nagar colony, appeal to you to look into the matter. We shall be highly obliged if you kindly relieve us of these dogs by getting them rehabilitated to homes for stray dogs. I hope you will take adequate measures to handle the issue.
Thank you
Yours faithfully
Manju

Writing Tips:
1. Keep the tone firm but polite; state the problem, its effect and the action you want.
2. Describe concrete incidents (chasing vehicles, biting children) to show the seriousness of the nuisance.

Question 5. You are Sonia/Sunil of M-3, Ashok Vihar, New Delhi. You placed an order with Messrs Bright Publishers, Darya Ganj, Delhi for the supply of some books and stationery items. When you checked the received parcel, you found that it contained some damaged items. Write a letter to the publishers to replace the defective items at their cost. (100-150 words) (CBSE 2020)
Answer:
M-3
Ashok Vihar
New Delhi
14 April 20××
The Customer Service Manager
Messrs Bright Publishers
Darya Ganj
Delhi
Subject: Replacement of Books and Stationery Items Ordered
Sir/Madam,
This is in reference to the books and stationery items, ordered on 10 April 20×× against the bill number 900040102046. I had ordered some books and stationery from you and the parcel was delivered on 12 April 20××. But I regret to inform you that many of the items received were damaged. The following is the list of the products which need to be replaced.
- Some of the pages of the books received, are torn and some are not bound properly.
- Blue ink pens are there instead of black and red pens, ruler was broken and boxes are damaged.
I had ordered the books and stationery on your assurance that the items will be in excellent condition. The items shown on your website were completely different from those I have received. Therefore, I would like to request you to kindly replace the defective items at your expense. It will be highly appreciable if you provide the needed items at the earliest.
Thank you
Yours faithfully
Sonia

Writing Tips:
1. Keep the tone firm but polite; state the problem, its effect and the action you want.
2. Quote the order date and bill number, list the damaged items, and ask for replacement at the supplier's cost.