CBSE Class 10 English Complaint Letter Writing Assignment Set 02

Question 1. You are Arun/Anita Nandi and you are concerned about the lack of safety precautions taken by the members of your locality in the context of the COVID-19 situation. You decide to write to the local Municipal Office highlighting these issues and raising awareness among these members to adhere to prescribed norms. Write the letter using your own ideas in not more than 100-120 words.
Answer:
D-405, Gayatri Shivam,
Safdarjung Enclave,
New Delhi - 29.
May 12, 20XX.
The Deputy Commissioner,
R-Ward, Municipal Corporation,
New Delhi.
Subject: Importance of adhering to COVID-19 precautions
Sir,
I would like to draw the attention of the authorities and the people through this letter to the importance of adhering to COVID-19 precautions in today’s current tumultuous situation. Recently, the Government has declared a complete lockdown in the State and recommended that the movement of people should be restricted to the purchase of essential items.
However, today, people were moving about without observing the requisite distance and without masks. Moreover, jaywalkers on the road were jostling people. People in my locality were happily jogging and taking their walks in the garden without realising the harm that they were in and the risk that they put others in, while other localities have enabled measures to keep such activities in check and arranged for essential services to be delivered right at the gate. Therefore, there is a safe amount of distance and precautions in place there to prevent the contamination and spread of the virus. We have also received the news that due to such negligent activities, in a locality two lanes away, a family has caught the virus leading to a complete closure of the building premises.
I believe that we should take a stand and adopt healthy practices before we succumb to the virus itself. It is necessary for the locality to encourage people to step out only when necessary and devise curbs to prevent them from leaving their houses. Online exercise classes can be facilitated for those needing to exercise while masks and sanitizers should be distributed to encourage people to adopt healthy measures. The local authorities should also strictly issue such warnings to the locality such that the concerned society leaders enforce such safety measures.
Thanking you,
Yours sincerely,
Arun/Anita Nandi

Writing Tips:
1. Address the right official (here the Municipal Office) and state the problem in the first paragraph itself.
2. Give concrete examples of the lapses (no masks, no distancing) and end with specific actions you want the authorities to take.

Question 2. You are Tabassum/Tarun Garg, a resident of Satya Nagar Colony, Bhubaneshwar, Odisha. You have noticed that some residents of your colony are repeatedly flouting quarantine rules laid out during the outbreak of the COVID–19 pandemic. Write a letter to the SHO of the local police station complaining about it. (100–120 words)
Answer:
Satya Nagar Colony,
Rajaji Road,
Bhubaneshwar,
Odisha.
12th March, 20XX.
The SHO,
Rajaji Road Police Station,
Bhubaneshwar,
Odisha.
Subject: Blatant flouting of quarantine rules
Sir,
This is to bring to your notice that many residents of my colony are repeatedly flouting the quarantine rules of the COVID-19 pandemic. I am deeply worried about it as it could lead to a potential outbreak in our colony.
With social distancing being called the number one priority in our fight against the deadly disease, I see evident disregard by the people of my colony towards the rules of social distancing. People are roaming around without masks, instead of staying indoors. Furthermore, our Resident Welfare Association is not taking mandatory steps to curb such errant behaviour.
Needless to say, these acts are adding to the mental stress of the families who are strictly adhering to the guidelines. These rule-flouters are putting the lives of others in grave danger especially of families with children and the elderly living with them.
I earnestly hope that you would take this matter in hand urgently and enforce the rules in our locality with appropriate warnings to the rule-flouters.
Thanking you,
Yours sincerely,
Tabassum/Tarun Garg

Writing Tips:
1. Begin with 'This is to bring to your notice that…' and name the exact problem in one sentence.
2. Mention why the matter is urgent (risk to children and the elderly) before requesting action.

Question 3. You are Mr. Rakesh Gupta of 7-G, Sarita Vihar, New Delhi. You bought LAVA 4 phone from Mobizone, Pocket 4, Main Market, Sarita Vihar but the phone was defective; it was heating up while charging, battery was getting discharged fast and was hanging up. Write a letter of complaint to the Manager LAVA India Pvt. Ltd., 47 Connaught Place, New Delhi. (100–120 words)
Answer:
7-G, Sarita Vihar,
New Delhi.
20 March, 20XX.
The Manager,
LAVA India Pvt. Ltd.,
47, Connaught Place,
New Delhi.
Subject: Complaint about LAVA-4, bill no. 4567, dated 16 March, 20XX
Sir,
It was with great expectations that I bought LAVA-4, bill no. 4567, dated 16 March, 20XX from Mobizone, Pocket 4, Main Market, Sarita Vihar, as a gift for my daughter on her birthday. However, it turned out to be a disappointment. The phone has several problems and when I contacted Mobizone for redressal they stated that the manufacturing and other defects can be redressed by the company only. The phone has the following problems:
1. It heats up rapidly while charging.
2. The battery gets discharged within an hour, even if it gets charged after a great deal of effort.
3. The phone hangs up frequently.
I sincerely hope that the phone will be replaced at the earliest as it is quite evident that there is some manufacturing defect.
Waiting for a positive reply from your end.
Yours truly,
Rakesh Gupta

Writing Tips:
1. Quote the bill number, date and place of purchase in the subject and the first paragraph.
2. List the defects in numbered points and clearly state the remedy you want (replacement).

Question 4. You are the manager of Hotel Green View, Chennai. You had ordered 50 kilograms of cheese for the hotel. You are not happy with the quality of the cheese that was sent. In about 120 words, write a letter to the manager of Amaltas Dairy, Chennai complaining about the poor quality of the product.
Answer:
Hotel Green View
Chennai-6000XX
26 May 20XX
The Manager
Amaltas Dairy
Chennai-6000XX
Subject: Complaint regarding poor quality product
Sir
This is with reference to our order of 50 kilograms of cheese placed with your dairy. Unfortunately, we are not happy with the quality.
We had clearly stated that the cheese should be fresh. We also wanted different kinds of cheese packed and labelled separately. Upon opening the consignment, there were no labels and to our shock, two packets of cheddar cheese had fungus all over. Most of the packets received were open and the cheese was giving off a pungent odour.
We wish to return the products. Kindly send a fresh consignment within the next ten days. If we are not satisfied again, we will have to return the consignment and cancel the order. Moreover, we will be forced to rethink continuing business with you. We hope the fresh consignment will be as per our specifications.
Yours sincerely
(Signature)
Xyz
Manager
Hotel Green View

Writing Tips:
1. Quote the order details (quantity, item) in the first paragraph so the supplier can trace it.
2. State the defects precisely and end with a clear demand (replacement within a deadline).

Question 5. You are Rakesh Mehta, Secretary of Rainbow Apartments, Marathalli, Bangalore. A major pipeline supplying water to your apartment complex burst recently. Repairs are expected to be time-consuming, and the available water is insufficient to meet the requirements of residents and staff within the premises. Write a letter to the Area Development Officer, Marathalli Area, Bangalore, in not more than 120 words, requesting him to complete the repair work at the earliest, drawing attention to the difficulties faced by the people and the challenges of procuring water from outside.
Answer:
Rainbow Apartments
Marathalli
Bangalore-5600XX
15 May 20XX
The Area Development Officer
Marathalli Area
Bangalore-5600XX
Subject: Completion of water pipeline repair work
Sir
I am writing to you on behalf of the residents of Rainbow Apartments in Marathalli. A major water pipeline supplying water to our apartment complex burst on 10 May 20XX and the repair work is still not finished.
There are over 350 residents in the apartment complex, and the pipeline breakage has interrupted our daily lives. We are getting water from water tankers, but the supply is irregular and often falls short. Families with small children and elderly parents are the hardest hit. We need the water pipeline to be fixed so we can go on with our daily lives.
I request that you look into the matter and provide a speedy resolution to the problem. We will not be able to bring things back to normal until the pipeline is fixed and we have access to running water.
Yours sincerely
Rakesh Mehta
Secretary

Writing Tips:
1. Write on behalf of the residents and mention when the problem began.
2. Describe the hardship (tankers, irregular supply) before making the request.