CBSE Class 10 English Complaint Letter Writing Assignment Set 04

Question 1. You are Arjun/Aparajita, the Sports Secretary of Sunshine High School. You have received the parcel of sports articles ordered by you, some of which are defective and old. Write a letter of complaint to M/s New Sports, Meerut, the supplier of the articles.
Answer:
Sunshine High School
Civil Lines
New Delhi
19 May 20XX
The Manager
M/s New Sports
New Mall Road
Meerut
Subject: Complaint regarding supply of defective and old sports articles
Dear Sir,
I am writing to you in the capacity of the sports secretary of Sunshine High School. We had visited your showroom a week back and, after checking the goods there, as per our requirement, we had placed an order. Through this letter, I would like to draw your kind attention towards the parcel of sports articles delivered by your organisation to us. Though the delivery was very prompt, some of the articles delivered are defective and old.
I request you to kindly replace the faulty and used goods with new and proper quality articles as soon as possible. Please let us know by when you would be getting the goods replaced, failing which we would have to take strict action.
Yours sincerely
Aparajita
Sports Secretary

Writing Tips:
1. Write the exact problem (defective and old articles) in the subject line itself.
2. End with a clear demand (replacement) and a time-bound request for a reply.

Question 2. The washing machine you bought has started giving trouble and is making a loud noise. Write a letter to the washing machine dealer about the same and request him to replace the washing machine at the earliest. Invent details on your own. You are Katrina/Kavi.
Answer:
4, Ashok Vihar Phase I
New Delhi
5 March 20XX
M/s Gupta and Company
Kamla Nagar
Delhi
Subject: Complaint regarding recently purchased washing machine
Sir,
I purchased a Glido Washing Machine from your outlet vide Cash Memo No. 0702 on 1 February 20XX. The engineer set up the entire system for us and explained how to use the machine, including the various wash options. For 20 days the washing machine worked satisfactorily. Soon after, it has started making a loud noise while it is wringing the clothes and sometimes even stops on its own, all of a sudden.
Since this machine is within the guarantee period, I request you to replace it with a new one at the earliest. Please let me know by when you would be getting the piece replaced. Since we are not home weekdays, it would be suitable if the exchange happens on a Sunday.
I have been your regular customer, and have purchased articles on your recommendation. I hope this relationship continues and is mutually beneficial.
Yours sincerely
Kavi

Writing Tips:
1. Quote purchase details (cash memo number, date) so the dealer can verify the guarantee.
2. Describe the fault precisely and state the remedy you want (replacement).

Question 3. You are Upendra/Rashika, staying at 3 Jawahar Nagar, Jaipur. Last year, you bought a Celtel telephone answering system from the Electronic World in Chandigarh. The answering machine is malfunctioning. The recorded message in the answering system gets deleted as soon as it is heard once. Write a letter to the dealer explaining the problem. Request him to replace it, if needed, against the warranty that goes with it.
Answer:
3 Jawahar Nagar
Jaipur
21 April 20XX
M/s Electronic World
Chandigarh
Subject: Defective Celtel telephone answering system
Sir,
It is certainly very disappointing to inform you that I bought a Celtel telephone answering system from your shop Electronic World, Chandigarh. But the answering machine is troubling as it is unable to keep the recorded message safe in the answering system. The recorded message automatically gets deleted as soon as it is heard once. Many important messages kept in the device have already been deleted due to which I had to face a lot of problems.
The invoice with your shop's stamp and warranty card is being enclosed for your kind redressal. Subsequently, you are requested to get the faulty piece replaced at the earliest as it is still in full warranty. Hope you address my issue with grave concern.
Thanking you in anticipation.
Yours sincerely
Upendra Nagpal

Writing Tips:
1. Mention the enclosed invoice and warranty card to support your claim.
2. Explain the exact fault and its consequence before asking for replacement.

Question 4. You are Suresh/Sarika Jain of H.No. 20, Jawahar Nagar, Jaipur. Two months ago, you bought a desert cooler from M/S Cool Home, 21 C, Malviya Nagar, Jaipur. Over time, the cooler is not cooling as effectively as it used to. Write a letter to the Manager (Customer Care), M/S Cool Home, complaining about the malfunctioning of the unit and asking them to repair, or if needed, replace the piece.
Answer:
H.No. 20, Jawahar Nagar
Jaipur, Rajasthan
3 March 20XX
M/S Cool Home
21 C, Malviya Nagar
Jaipur, Rajasthan
Subject: Complaint about a faulty desert cooler
Sir,
It's really very disillusioning to bring to your kind notice that a desert cooler bought a couple of months ago from your reputed showroom M/S Cool Home, Malviya Nagar, Jaipur, has started giving us trouble. With the onset of early summer, the sudden rise of temperature has hit our lifestyle under wild, scorching and unbearable heat.
Since the unit is under warranty, I would like you to kindly replace it with a new one. We shall appreciate your prompt response.
Yours truly
Suresh Jain

Writing Tips:
1. Use a polite opener such as 'bring to your kind notice' for a formal complaint.
2. Mention that the product is under warranty and request repair or replacement.

Question 5. Write a letter to M/S Bright Future, 29 Nai Sarak, Delhi, complaining about the delay in the delivery of the books you have ordered from them. You are Saurabh/Surabhi of 627, Mahatma Gandhi Road, Saharanpur.
Answer:
627, Mahatma Gandhi Road
Saharanpur
4 April 20XX
M/S Bright Future
29 Nai Sarak
Delhi
Subject: Complaint about the delay in the delivery of the books
Sir,
I am writing to express my concern regarding the delay in the delivery of the books ordered on March 23, 20XX against Bill No. M/2909. The list of books includes:
1. The Mayor of Casterbridge – 5 Pcs.
2. The Duchess of Malfi – 5 Pcs.
3. The Alchemist – 2 Pcs.
4. A Glossary of Literary Terms – 3 Pcs.
I am being a little embarrassed before the students who were promised to get the books mentioned above by the end of the month. The advance taken from the students is also being repaid on account of the delay in the delivery, causing unrest.
Hope the next consignment that was placed last week gets your kind attention and that we receive it on time.
Yours sincerely
Saurabh Shukla

Writing Tips:
1. Quote the order date and bill number, and list the items ordered.
2. Explain the inconvenience caused by the delay and ask for timely delivery.