CBSE Class 10 English Letter of Complaint Worksheet

Complaint letters are one of those letters that are usually written to business firms, electricity board, water supply and sewerage board, telecommunication services and several other organizations with a purpose to remind them about their defective products or poor services. It is extremely important to provide all the details in your complaint letter as the information can be further used for verification.

Letter of Complaint (The complaint could be against)

 

• A social problem

• Poor services by an agency/organization

• Defect in product

Here some tips are discussed that will help students in writing complaint letter correctly.

 

1. Reliable: Make sure that the language should be convincing while writing a complain letter. It should be real, relevant and to-the-point.

2. Factual: To justify your complain, you should enclose all the relevant documents along with the letter. All the facts and documents will undoubtedly resolve you problem as soon as possible.

3. Concise and constructive: It should be written in simple language. Additionally, the letter should demand immediate response, quicker decision or positive actions in order to resolve the complaint as soon as possible.

 

The message conveyed in the complaint letter should be direct and credible. It should contain all the details. For example – if you had purchased a product, which is defective or unsealed then, you should keep the purchasing bill, order number and other details as evidence. You can enclose the photocopy of that bill with the letter as it may help you to get an immediate response from the concerned authority.

 

 

33, Stadium Road

Nagpur

20th December, 2016

 

The Sales Manager

Ganesh Electronics and Electricals

Gandhi Marg

Nagpur

 

Sir,

Sub : Complaint about Defective Refrigerator Purchased from You

Ref : Bill No. 234 Dated 7th December, 2016

On 07.12.2016, I purchased a Godrej refrigerator, Model No.435, vide Receipt No. 234 from your showroom, paying Rs.15,000.

Unfortunately, the refrigerator does not function properly now. It does not cool properly and sidewalls of it get heated a lot. The freezing compartment of the refrigerator stops suddenly. It produces noise with vibrations.

 

To resolve the problem I would appreciate if you get the refrigerator checked properly by a qualified technician. Since, it is under warranty period, I request you to kindly send someone to replace it as it seems to have some manufacturing problem.

I look forward to your reply and a resolution to my problem, and will wait until a week before seeking help from the Consumer Protection. Please contact me at the above address or by phone at 0402667546 between 4.30 p.m. to 9.00 p.m.

 

Yours truly,

sign

Arpit

Enclosures cc: Receipt of purchase and warranty card

 

25 Akbar Colony

New Delhi

9th January 2017

 

The Police Commissioner

Parliament Street

New Delhi

 

Sir,

Sub: Inadequate parking facility in Connaught Place area

May I have the honor to draw your kind attention towards inadequate parking facilities in the Connaught place area.

You know that it is a busy area round the clock. People come here from far and near for trading and sightseeing. The N.D.M.C. Park, Jantar Mantar and the Palika bazaar add to its charm. Often one can see foreigners trading here in large groups. They hire vehicles. The traders and other people find it difficult to park their cars here. There is little space for parking near the Palika Bazaar. Even the pedestrians find it difficult to cross the road. The D.T.C. buses and the Red Lines remain on the move.

It is highly imperative on your part to provide more parking spots. I hope you will pay attention to it and help the general public.

 

Thanking you

Yours faithfully,

s/d

Reena

Question. Write a letter to M/s. Oxford Publishing House, London complaining that the books sent by them were not those you had ordered for. Ask for a replacement. You are Varun Joshi, Sector-20, Chandigarh.
Answer:
Examination Hall
Sector-20, Chandigarh
February 20, 2021
M/s. Oxford Publishing House
Consumer Complaint Division
London
Subject- Complaint regarding receipt of wrong set of books.

Sir/Madam
On February 1, 2021 I bought a book set (Order No. 000154) to be delivered to Chandigarh, Sector-20. To my dismay, I have not received the set I ordered for and have instead, received the wrong book set. I am highly disappointed. To resolve the problem, I would appreciate it if you could replace the wrong book set with the one originally ordered. Please let me know as soon as possible what action you propose to take.I look forward to hearing from you within the next ten days.
Enclosed are copies of the transaction document and the receipt.
I look forward to your reply and a resolution to my problem and will wait until the aforementioned time before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at 098100XXXXX.
Sincerely,
Varun Joshi
Enclosure(s)- Copy of receipt and transaction docs.

 

Question. You are Sanjeet of 122, Arjun Nagar, New Delhi. A number of scooters and cars are parked in your locality without any order, causing blockage of the streets. Write a letter to the local Secretary of the Resident’s Association complaining against this problem.
Answer:
122, Arjun Nagar
New Delhi
February 20, 2021
Secretary Resident’s Association
New Delhi

Sir
Subject- Complaint regarding the issue of bad parking habits in the locality.
 I would like to drive your attention to the bad parking habits of residents in our locality. It is resulting in a lot of chaos and no place for parking for those who come back late.
Despite defining the area assigned to each vehicle, cars are parked amidst two parking spots. One vehicle occupies the space for 2-3 vehicles leading to mismanagement. Two-wheelers are placed nowhere near the allotted zone. This creates problems for other people as they have to then spend a lot of time finding parking spots in other localities. It induces frustration and tension for the safety of vehicles.
Various notices and warnings have been given to the rule-violators, but to our dismay, no betterment can be seen. I request you to take strict action as this is leading to fights between the residents. Effective and speedy action is expected considering the depth of the situation.
Yours Sincerely
Sanjeet
A concerned citizen

Question. You are Meera Sharma/Madhur Sharma of U-03 G Block Kasturi Nagar Mysore-37.Write a letter to the Director NGO Bird Links Society, Bangalore expressing your concern about the decrease in the number of the birds in Delhi.
Answer:

House No- U/08
G Block
Kasturi Nagar
Mysore -37
10 April 2019
The Director
NGO Bird Links Society
Bangalore
Karnataka

Sir

Subject: Diminishing Number of Birds

With deep regret I wish to bring to your kind notice about the decrease in the population of birds in Mysore. Mysore is known to have more than 500 species of birds but many of them are on the verge of extinction.
According to the reports from the recent seminar held on Conservation of Birds, there was a time,when a number of birds would flock to the banks of river Kaveri, Bandipurwild life sanctuary and forested canopy in Mysore. These numbers have come crashing down in the recent years.The main reasons are rampant construction of buildings, bridges and flyovers, cutting of forests and of course environmental pollution. Many species have become endangered. The locals should be given incentives for preserving the birds. Sanction for the construction of buildings, malls, bridge sands so on should be given only after proper evaluation of the environmental impact of those constructions
over the life of species there.
I request the government, environmentalists and the society to show their concern before it is too late.
Yours faithfully
S/d
(Meera Sharma)

Defect in Product: Points to remember:

1.Include all important facts about your purchase, including the date, reference number and place where you made the purchase and any information you can give about the product such as brand, model number, etc.
2. Mention the problem and state exactly what you want to be done about the problem and how long you are willing to wait to get it resolved.
3. Language should be polite rather than angry, sarcastic or threatening.
4. Give a clear description of the nature of complaint of the product.
5. Ask for service based on warranty applicable to the product that you have purchased.
6. Though it is a letter of complaint, the language used should be polite.

Question. You are Manisha, staying at 22, Kirti Nagar, Delhi. You bought a mobile phone from “Mobile Villa”, Roop Nagar, Delhi. The phone developed a problem within a few days of the
purchase. Write a letter to Sales Manager of the showroom complaining about the defect and seeking immediate replacement.
Answer:

22, Kirti Nagar
Delhi
24 April 2019
The Sales Manager
Mobile Villa
Roop Nagar
Delhi

Sir
Subject: Complaint against Defective Mobile Phone.
I bring to your kind notice that I bought NOKIA N73 mobile on 29th March 2019 vide receipt no.SE/099 from your showroom. The phone carries a guarantee of 2 years against any defect.
I regret to inform that after two weeks of using it, problems started to appear. The flash of the camera is no longer working. Also, the display screen is getting blurred which makes it difficult for me to see the SMS messages clearly.
Under the terms and conditions of the sale, the phone carries a guarantee of two years towards any defect. You, are, therefore requested to replace it at the earliest so that I would be spared from further inconvenience.
Yours faithfully
S/d
Manisha.

Question. You are Shekhar Rawat of 70, Lajpat Kunj, New Delhi. Last month you bought a food processor from Geeta Electronics, Saket Nagar, New Delhi. Now you find that the appliance is not functioning properly and making an unbearable noise. Write a letter to the dealer complaining about the same and requesting him to change it or refund the money at the earliest.
Answer:
70, Lajpat Kunj
New Delhi
24 April 2019

The Sales Manager
M/s Geeta Electronics
Saket Nagar
New Delhi

Dear Sir
Sub: Replacement of the Defective Food Processor
I bought a Black & Decker Food Processor from your showroom at Saket Nagar on 15 April, 2019;vide the bill number AO248/18. I regret to inform you that the product is defective and not performing up to my expectations.
It is faulty and has caused me a lot of hassle. It is not grinding and chopping vegetables properly.
Furthermore, it makes an unendurable noise while it works.
I have been your customer for many years and this is the first time that I have been so dissatisfied with any of your products. I request you to replace the appliance because it has a warranty of one year or refund the money at the earliest. I am enclosing a copy of the receipt to help you commence immediate action.
Yours truly
S/d
Shekhar Rawat

Question. You are Meera Sharma/Madhur Sharma of U-03 G Block Kasturi Nagar Mysore-37.Write a letter to the Director NGO Bird Links Society, Bangalore expressing your concern about the decrease in the number of the birds in Delhi.
Answer:
House No- U/08
G Block
Kasturi Nagar
Mysore -37
30 May 2016
The Director
NGO Bird Links Society
Bangalore
Karnataka

Sir
Subject: Diminishing Number of Birds
With deep regret I wish to bring to your kind notice about the decrease in the population of birds in Mysore. Mysore is known to have more than 500 species of birds but many of them are on the verge of extinction.According to the reports from the recent seminar held on Conservation of Birds, there was a time, when a number of birds would flock to the banks of river Kaveri, Bandipurwild life sanctuary and forested canopy in Mysore. These numbers have come crashing down in the recent years.
The main reasons are rampant construction of buildings, bridges and flyovers, cutting of forests and of course environmental pollution. Many species have become endangered. It is time the people of Mysore were made aware of this grave situation by conducting seminars and workshops.
The locals should be given incentives for preserving the birds. Sanction for the construction of buildings, malls, bridge sands so on should be given only after proper evaluation of the environmental impact of those constructions over the life of species there. Let’s not forget that birds are an important link in the food chain.
I request the government, environmentalists and the society to show their concern before it is too late.
Yours faithfully
S/d
(Meera Sharma)

Defect in Product: Points to remember: Format is similar to that of a formal letter.
1.Include all important facts about your purchase, including the date, reference number and place where you made the purchase and any information you can give about the product such as brand, model number, etc.
2. Mention the problem and state exactly what you want to be done about the problem and how long you are willing to wait to get it resolved.
3. Language should be polite rather than angry, sarcastic or threatening.
4. Give a clear description of the nature of complaint of the product.
5. Ask for service based on warranty applicable to the product that you have purchased.
6. Though it is a letter of complaint, the language used should be polite.

Question. You are Manisha, staying at 22, Kirti Nagar, Delhi. You bought a mobile phone from “Mobile Villa”, Roop Nagar, Delhi. The phone developed a problem within a few days of the purchase. Write a letter to Sales Manager of the showroom complaining about the defect and seeking immediate replacement.
Answer:
22, Kirti Nagar
Delhi
15 May 2016
The Sales Manager
Mobile Villa
Roop Nagar
Delhi
Sir

Subject: Complaint against Defective Mobile Phone.
I bring to your kind notice that I bought NOKIA N73 mobile on 5th December 2010vide receipt no.SE/099 from your showroom. The phone carries a guarantee of 2 years against any defect.
I regret to inform that after one week of using it, problems started to appear. The flash of the camera is no longer working. Also, the display screen is getting blurred which makes it difficult for me to see the SMS messages clearly.
Under the terms and conditions of the sale, the phone carries a guarantee of two years towards any defect.
You, are, therefore requested to replace it at the earliest so that I would be spared from further inconvenience.
Yours faithfully
S/d
Manisha.

Question. You are Shekhar Rawat of 70, Lajpat Kunj, New Delhi. Last month you bought a food processor from Geeta Electronics, Saket Nagar, New Delhi. Now you find that the appliance is not functioning properly and making an unbearable noise. Write a letter to the dealer complaining about the same and requesting him to change it or refund the money at the earliest.
Answer:
70, Lajpat Kunj
New Delhi
12th May, 2015
The Sales Manager
M/s Geeta Electronics
Saket Nagar
New Delhi
Dear Sir
Sub: Replacement of the Defective Food Processor
I had bought a Black & Decker Food Processor from your showroom at Saket Nagar on 10th April, 2015, vide the bill number AO248/18. I regret to inform you that the product is defective and not performing up to my expectations.
It is faulty and has caused me a lot of hassle. It is not grinding and chopping vegetables properly. Furthermore, it makes an unendurable noise while it works.
I have been your customer for many years and this is the first time that I have been so dissatisfied with any of your products. I request you to replace the appliance because it has a warranty of one year or refund the money at the earliest. I am enclosing a copy of the receipt to help you commence immediate action.
Yours truly
S/d
Shekhar Rawat

Question. You are Ravi / Ravina. You bought a pair of shoes from M/s Shoe line, Halwasiya Market, Rakabganj,Lucknow. On unpacking them you found to your surprise, that both the shoes are meant for your right foot. Write a letter of complaint to the Manager of M/s Shoe line, asking for replacement at their cost.
(word limit 100 – 120 words) (Important) 8 marks
Answer :
14, Napier Town,
Jabalpur
27 May 20××
The Manager
M/s Shoe line,
Halwasiya Market,
Rakabganj, Lucknow.
Subject : Complaint for defective pair of shoes.
Sir
Through this letter of mine, I wish to inform you that I had purchased a pair of shoes on the receipt no.10579 from your shop on 25th May, 20××. It is of XYZ brand and the item no. is S15. On unpacking the box at home I found that both the shoes are for right foot.I, therefore, request you to kindly replace the pair with a new one or refund the money.I will be thankful if the matter can be attended to at the earliest.
Thanking you
Yours faithfully
Ravi.

Question. You bought a flat at Ganpati Apartments, Mathura but within a period of two months, you have started facing a lot of problems like seepage in the walls and ceilings, leaking sanitary fittings, lift getting stalled etc. Write a letter of complaint in 100 – 120 words to the Works Manager. You are Nidhi.
Answer :
A-9/GE
Ganpati Apartments
Mathura
25 Feb 20××
The Works Manager
PQR Builders
Sector 59
Mathura.
Subject : Complaint Regarding the Flat
Dear Sir,
Through this letter of mine, I would like to inform you that I had bought a flat in the month of May from PQR Builders at Ganpati Apartments, but I am very disappointed that the quality, that you had promised, has not been delivered.
Not even a year has passed and we have already started facing a lot of problems. There is seepage in the walls and ceilings. The wall paint is peeling off and even the sanitary fittings are leaking. But the greatest inconvenience is caused because of the lift. It gets stalled every now and then and we, especially the senior
citizens, have to face a lot of problems.
We did not expect these kind of services from a renowned builder like you. Kindly look into the matter and
do the needful.
Thanking you
Yours sincerely
Nidhi.

Question. You are Mahima / Mahim of 37, Raj Nagar, Jaipur, Write a letter to the General Manager J.T.C. complaining about inadequate bus service in your area and requesting him to take urgent steps in the matter.  
Answer :
37, Raj Nagar
Jaipur
31 March 20××
The General Manager,
Jaipur Transport Corporation
Jaipur
Subject : Poor Bus Service
Sir,
I would like to inform you that in our area i.e., Raj Nagar the bus service is very poor. Very few buses ply through our area which creates a lot of inconvenience to the people. The area is a bit away and residents need to go to every part of the city. Therefore, you are requested to arrange more buses in this area so that the people do not face the problem of transportation.
I hope you will take some action and do the needful as soon possible.
Thanking You
Yours sincerely
Mahim

Question. You are Rohan / Rohini of Sakinaka, Mumbai. You bought an expensive wrist watch last week. Now you realize that it is not functioning properly. Write a letter to the Manager, Titan Watch works, Mumbai, complaining about it and requesting him to repair it or replace it immediately. 
Answer :
MIG Flats, Sakinaka
Mumbai
20 May 20××
The Manager
Titan Watch Works
Mumbai
Subject : Complaint against Defective Watch
Sir,
I am a resident of Mumbai. I had bought an expensive wrist watch of your company from a shop here. But I regret to inform you that it is not working properly. I have to reset its time again and again yet it lags one hour behind the time.
Through this letter, I request you to replace the watch or get it repaired by deputing someone to do this job at the earliest.
Thanking you
Yours sincerely
Rohan

Question. You are the Principal of Hallmark School, Ramnagar. During rainy season the roads around your school get broken and develop pot holes. This leads to a lot of inconvenience to the staff and students of the school. Write a letter of complaint to the Municipal Commissioner, Ramnagar in 100–120 words. 8 marks
Answer :
Hallmark School
53, Link Road
Ramnagar
30 July 20××
The Municipal Commissioner,
Tehsil
Ramnagar
Subject : Bad condition of Roads
Sir,
I would like to bring to your notice the bad condition of the roads in our area through this letter.For the last four months the road has been almost impassable. We have made several complaints. But the problem is being neglected for a long time. The surface of the road is broken by the heavy rains. There are heaps of road material on both sides of the road. They leave only little room in the middle. The side drains are blocked and the water flows out. So, the road gets flooded even after a slight rain. There are pot-holes on the road. The broken culvert is also a danger for vehicles.
The students and staff are facing a lot of problems. Kindly look into the matter and do the needful.
Yours sincerely
K.V. Rana
(Principal).

 

 

1. You are Keerti/Krishna of 56, Indrapuram, Bangalore. You bought a new ‘VIP’ Washing Machine from M/s Rama Electronic, Commercial Street, Bangalore last week. Now you find that the machine makes an unbearable noise and motor tears delicate fabrics. Write a letter to the dealer complaining about the same and requesting him to change the machine as early as possible.

 

2. Write a letter to the Superintendent of Police complaining against the apathetic attitude of the traffic police towards rash driving and violations of traffic rules in the city. You are Sumit/ Radhika of 9, Lawrence Road, Amritsar.