NCERT Solutions Class 10 Economics Chapter 5 Consumer Rights

NCERT Solutions Class 10 Social Science Chapter 5 Consumer Rights have been provided below and is also available in Pdf for free download. The NCERT solutions for Class 10 Social Science have been prepared as per the latest syllabus, NCERT books and examination pattern suggested in Class 10 by CBSE, NCERT and KVS. Questions given in NCERT book for Class 10 Social Science are an important part of exams for Class 10 Social Science and if answered properly can help you to get higher marks. Refer to more Chapter-wise answers for NCERT Class 10 Social Science and also download more latest study material for all subjects. Chapter 5 Consumer Rights is an important topic in Class 10, please refer to answers provided below to help you score better in exams

Chapter 5 Consumer Rights Class 10 Social Science NCERT Solutions

Class 10 Social Science students should refer to the following NCERT questions with answers for Chapter 5 Consumer Rights in Class 10. These NCERT Solutions with answers for Class 10 Social Science will come in exams and help you to score good marks

Chapter 5 Consumer Rights NCERT Solutions Class 10 Social Science

 

Very Short Answer Type Question

Question. Who is a consumer?
Answer : A consumer is the person who buys anything from the market and uses it.

Question What do producers need to follow?
Answer : They need to strictly follow the required safety rules and regulations.

Question. What is adulteration?
Answer : 
When some foreign matter, injurious to health, is mixed with any good or natural production, it is called adulteration. This is the most heinous crime against humanity.

Question. Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?
Answer: 
One should  look  for the AGMARK logo  on all the food  products before buying them. This mark is certified by the government and helps  consumer to get assured quality while  purchasing the goods  and services.

 

Short Answer Type Question

Question. Why are rules and regulations required in the marketplace? Illustrate with a few examples.
Answer:
In market, producers are few and powerful whereas consumers are scattered and purchase goods  in small  amounts. This leads to situation where consumers get exploited. Hence, there is a need for rules and regulations to ensure  protection for the consumers. For examples:
• When  a chemist sells expired medicine to patient, the patient’s situation may  get even  worse.
• Seller exploits consumer by selling defective electronic appliances which  can adversely harm the consumers.
• By selling adulterated fruits, juice, milk  etc., producers exploit consumers.

Question. What factors gave birth to the consumer movement in India? Trace its evolution.
Answer:
The consumer movement in India was started out  of the frustration of consumers against the unfair practices adopted by the sellers as a ‘Social  force’. Moreover there was no legal  system available to consumers to protect them from exploitation in the market place. The consumers could  not tolerate the unethical and unfair trade practices like  the rampant food shortage, black-marketing and hoarding of essential goods, adulteration of food  etc. This gave  birth to consumer movement in an organized form in the 1960s. Till 1970s, consumer organizations were largely engage in writing articles and holding exhibitions. Ultimately they formed consumer groups and forced the government to pass the Consumer Protection Act in 1986.

Question. Explain the need for consumer consciousness by giving two examples.
Answer: 
There is need for consumer consciousness so that consumers themselves can fight against unethical and unfair trade practices of produces or big manufactures in the market. When  consumers become conscious of their rights, they will  be able to discriminate and make  informed choices  while purchasing various goods and services. This calls for attaining the knowledge and skills  to become  a well  aware consumer.
It requires a voluntary and active involvement of all consumers. There is a need  to spread the awareness about  the rights and duties of the consumers.
For example:
•   A consumer should  be alert while  making any purchase, he/she should  always  demand proper cash memo which  can be used as evidence in case something went wrong.
•   A consumer should  know  about  his/her rights and laws formulated for their betterment. Consumers should  not suppress them or consider themselves as weak  and should  raise their voice  against any injustice done  to them.

Question. Mention a few factors which cause exploitation of consumers. 
Answer: Few factors which  cause exploitation of consumers are as follows:
1. Illiteracy and Ignorance: Consumers in India, especially in rural areas, are mostly illiterate and ignorant. They do not understand their rights. A system is required to protect them from unscrupulous businessmen.
2. Unorganised Consumers: In India consumers are widely dispersed and are not united. They are at the mercy of businessmen. On the other hand, producers and traders are organized and powerful.
3. Spurious Goods: There is an increase in supply of duplicate products. It is getting very difficult for an ordinary consumer to distinguish between a genuine product and its imitation. It is necessary to protect consumers from such exploitation by ensuring compliance with prescribed norms of quality and safety.
4. Deceptive Advertising: Some  businessmen give misleading information about quality, safety and utility of products. Consumers are misled by false  advertisements and are not aware of the real quality of advertised goods. A mechanism is needed  to prevent these misleading advertisements.
5. Malpractices of Businessmen: Fraudulent, unethical and monopolistic trade practices on the part of businessmen lead to the exploitation of consumers. Consumers often get defective, inferior and substandard goods  at higher prices with poor service.

Question. What is the rationale behind the enactment of consumer Protection Act 1986?
Answer:
The rationale behind the enactment of consumer protection Act 1986  was to safeguards the interests of consumers in the market against big and powerful producers and manufacturers who  often indulge in unfair means  of making profits and exploit consumers for their self interests. Or we can also say government of India enacted the Consumer Protection Act 1986, popularly known as COPRA to correct the business conduct which  may  be unfair and against the interests of consumers.

Question. Describe some of your duties as consumers if you visit a shopping complex in your locality.
Answer: 
Some  of the duties as consumers when  I visit a shopping complex in my  locality include:
•   Checking the expiry date on the products before making the purchase.
•    Never paying more than the mentioned Maximum retail price for a product.
•   Cross checking the billing details and demanding for a proper bill.
•   Ensuring the safety conditions, hygiene, and cleanness maintained in the shopping complex.
•   Filing  a complaint in case of discrepancy or unfair trade practice.

Question. What legal measures were taken by the government to empower the consumers in India?
Answer:
The legal  measures taken by the government to empower the consumers in India are as follows:
•   Enactment of COPRA, i.e., the consumer Protection Act 1986  under which  consumers have  been enabled certain rights such as right to safety, right to represent, right to seek redressal, right to choose, right to be informed, etc.
•  It has led to setting up of separate departments of consumer affairs in central and state governments through which  the government spread information about  legal  process which  people  can use.
•  Enactment of a law popularly known as RTI (right to Information) Act, 2005, which  ensures  citizens of India all the information about the functions of government department.
•  Setting up of three-tier quasi-judicial machinery at the district, state and national level  for the redressal of consumer disputes.

Question. By what means can the consumers express their solidarity?
Answer :
Consumers can express their solidarity by forming consumer groups and formal association for protection of their rights. These groups can guide individual consumers who have  been exploited on how to approach the consumer court, and they even  fight cases for consumers. These groups and associations can educate consumers about  their rights.

Question. Critically examine the progress of consumer movement in India. 
Answer: The consumer movement was started out of the frustration of the consumers against the unfair practices adopted by the sellers. Consumer could  no longer tolerate the rampant food  shortage, black- marketing and hoarding of essential goods. So they started their movement in the 1960s  in an organised form. Ultimately they formed consumer groups and forced the government to pass the Consumer Protection Act in 1986. The consumer movement in India has led to the formation of various organisations locally known as consumer forums or consumer protection councils. At present there are around 700  consumer groups working across the country but also 25-30 of them have  got recognition from the government. They guide  individual consumers who  have  been exploited on how to approach the consumer court, and they even  fight cases for consumers. These voluntary organisations also receive financial support from the government for creating awareness among the people.
Under COPRA, a three-tier quasi-judicial machinery at the district, state and national levels  was set up for redressal of consumer disputes.
After more than 25 years of the enactment of COPRA, consumer awareness in India is spreading but  slowly. The rules and regulations for working of markets are often not followed. Besides  this the enforcement of laws that protect workers, especially in the unorganised sectors is weak.

 

Question. Match the following.

(i) Availing details of ingredients of a product

(a) Right to safety

(ii) Agmark

(b) Dealing with consumer cases

(iii) Accident due to faulty engine in a scooter

(c)  Certification of edible oil and cereals

(iv) District Consumer Court

(d) Agency that develops standards for goods and services

(v) Consumer International                          

(e) Right to information

(vi) Bureau of Indian Standards

(f) Global level institution of consumer welfare organisations

Answer:

(i)  Availing details of ingredients of a product

(e) Right to information

(ii) Agmark

(c) Certification of edible oil and cereals

(iii) Accident due to faulty engine  in a scooter

(a) Right  to safety

(iv) District Consumer Court

(b) Dealing with consumer cases

(v)  Consumer International

(f) Global  level  institution of consumer welfare organizations

(vi) Bureau  of Indian Standards

(d) Agency  that develop standards for goods  and services

 

Question. Say True or False
(i)        COPRA  applies only to goods.
(ii)       India is one of the many countries in the World which has exclusive courts for consumer redressal.
(iii)     When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.
(iv)      It is worthwhile to move to consumer courts only if the damages incurred are of high value.
(v)       Hallmark is the certification maintained for standardization of jewelry.
(vi)      The consumer redressal process is very simple and quick.
(vii)     A consumer has the right to get compensation depending on the degree of damage.
Answer:
(i)        COPRA applies  only  to goods. -  False
(ii)        India is one of the many  countries in the World which  has exclusive courts for consumer redressal. -True
(iii)      When  a consumer feels that he has been exploited, he must file  a case in the District Consumer Court. -  True
(iv)      It is worthwhile to move  to consumer courts only  if the damages incurred are of high  value. - False
(v)       Hallmark is the certification maintained for standardization of jewelry. -  True
(vi)      The consumer redressal process is very simple and quick. -  False
(vii)     A consumer has the right to get compensation depending on the degree of damage. -  True

 

Long Answer Type Question

Question. "Exploitation of consumers happens in three major ways in the market place." Support those statement. 
OR
Explain various ways by which consumers are exploited by the producers or wholesalers. 
OR
Describe any three common ways in which consumers are exploited by manufacturers and traders. 
Answer :
The main ways of exploitation of consumers are described below:
(i) Adulteration: Adulteration means mixing or substituting undesirable materials in food. This cause heavy loss to the customers; they suffer from monetary loss as well as spoil their health.
(ii) False Claim: Sellers make false claim about the durability and quality of their product through advertisements.
(iii) Under measurement: Sellers generally give under measured goods and charge for the actual quantity.
(iv) Hoarding and Black Marketing: Trader generally hold the stock if essential commodities to create artificial scarcity in the market so that they can sell their commodities at higher price.
(v) Substandard goods: Sellers usually sell inferior quality goods in order to make more profits.
(vi) High Price: Sellers who are dealing in necessities generally charge arbitrary prices.
(vii) Duplicate Articles: In the name of genuine parts or goods, duplicate items are sold to the consumers.
(viii) Lack of Safety Devices: Electronic appliances produced locally lack the required inbuilt safeguards which causes harm to the consumers.


Question. Explain three strategies adopted by the government to protect the interest of consumers with reference to consumer protection act of 1986. (Delhi 2005)
Answer :
(i) Legislative measure includes enactment of the consumer protection act. The government also amended certain provisions in other Acts. It has enacted a specific law called the consumer protection Act in 1986.
(ii) Administrative measure includes distributing essential commodities through Public Distribution System (PDS). PDS ensures availability of essential commodities like wheat, rice, sugar, kerosene, etc. to the consumers through a network of outlets or Fair Price Shops (FPS). There is at present a network of 4.61 lakhs PDS outlets in the country.
(iii) Technical measure consists of standardization of products. Standardization of products refers to the process of setting certain standards for a product on the basis of its desired qualities like utility, safety, durability, weight, color, etc., in the product. The product with ISI mark are very popular because they carry the guarantee regarding the quality of the products. In India, Bureau of Indian standard (BIS) caters the industrial and consumer goods, while Agmark is meant for agricultural products.


Question. What is the rationale behind the enactment of consumer protection act of 1986?
Answer :
With growth of the private sector need for enforcing discipline and regulation if the market has grown. The consumers have to be aware not only of the commercial aspects of sale and purchase of goods, but also of the health and security aspects. Promoting consumer awareness about the possible malpractices and providing the consumers is the effective way to protect the right of the consumers.
Standardization of products is an important measure taken by the government to protect the consumers from lack of quality and varying standards of goods. For this purpose following institution have been created for setting up the standards for making and producing various products and enforcing them.
The bureau of Indian Standard (BIS), whose headquarter located in New Delhi, has the responsibility of laying down the standards for industrial and consumer goods on a scientific basis and prescribed quality. In case of dissatisfaction with the quality of certified products, a consumer can complain to the regional office of the BIS.
Agmark is implemented under the agricultural produce (Grading and Marking) Act 1937 as amended in 1986. This scheme is run by the Directorate of Marketing and Intelligence (DMI) in the minister of agriculture, Government of India. Products such as honey, masala, and spices, carry such marks.


Question. Describe the six rights of consumers. 
OR
How does 'Right to Safety' help consumers? Explain with an example.
OR
Mention some of the rights of consumers and write a few sentences on each.
Answer :
 The following rights of consumer are provided by the law:
(i) The Right of Safety: Goods like electrical and pressure cookers can cause serious injury, if there is any manufacturing defect in them.
There is also a risk to life. Consumers have rights to be protected against any such danger.
(ii) Right to Choose: The manufacturer should not use any aggressive selling techniques to seek a particular product without giving consumer a chance to choose from alternative products available. Therefore, the consumer should always be given the right to choose.
(iii) Right to Informed: All information regarding the product, its ingredients, date of manufacture, precaution of use, etc., should be enumerated either on the package or separately on a piece of paper. Thus consumer has a right to be informed.
(iv) Right to Seek Redressal: When consumer are cheated or exploited, they have a right to get their claim settled against manufacturer. A number of consumer courts and agencies have been set up especially for this purpose.
(v) Right to be heard: The consumer has assured that complaints and grievance regarding products or services will be considered. Newspaper and consumer association encouraged dissatisfied consumer to write about products. Thus, the right to be heard should be available to every consumer.
(vi) Right or Consumer Education: A consumer can be protected against the fraud only when she/he knows that there is a law dealing with such malpractices. He/she should be aware of this rights and remedies available.

Question. Mention some of the rights of consumers and write a few sentences on each.
Answer:
Some of the rights of consumer are:
1. Right  to safety - It is included under the Consumer Protection Act, 1986. It offers consumers’ protection against hazardous goods. The producers and sellers should  provide safety assurance in case of household goods  & appliances. Consumers should  use appliances with ISI mark and ensure  that they meet desired quality specifications.
2. Right  to represent - Under the Consumer Protection Act, 1986  consumers have  the right to represent. It means  the right to be heard and to be assured  that consumers' interest will  receive due consideration. It implies the following:
•   Consumer can file  a case against exploitation in consumer courts at different levels.
•  No legal  formalities are required for filing a complaint.
•  No need for employing a lawyer.
3. Right  to be informed – Consumers have  the right to be informed about the particulars of goods  and services that they purchase. Consumers can complain and ask for compensation or replacement if the good  proves to be defective in any manner. In recent times, this right has been  expanded to cover various services provided by the government by the enactment of Right to Information Act, 2005. It gives  citizens of India the right to access to information about  the functioning of the government departments. It includes access to information such as public  policy  and procedures, departmental records, delivery of services, business  information, etc.
4. Right  to Choose – It deals with the issue of choosing between different alternatives of the product or service required. A consumer is free to choose  the product from a variety of products at competitive prices.
5. Right  to Seek Redressal – Consumers have  the right to seek redressal of their grievances relating to performance, grade, quality etc. of the goods  and services. Redressal forums are available at district, state and national level.
6. Right  to Consumer Education – It is the right of a consumer to receive knowledge and skill  to become  an informed consumer. She/he has the right to be well informed/educated about the product he/she wishes  to acquire and, the rights and reliefs available to him.

 

NCERT Questions

Question. Mention some of the rights of consumers and write a few sentences on each.
Answer :
The following rights of consumer are provided by the law:
(i) The Right of Safety: Goods like electrical and pressure cookers can cause serious injury, if there is any manufacturing defect in them.
There is also a risk to life. Consumers have rights to be protected against any such danger.
(ii) Right to Choose: The manufacturer should not use any aggressive selling techniques to seek a particular product without giving consumer a chance to choose from alternative products available. Therefore, the consumer should always be given the right to choose.
(iii) Right to Informed: All information regarding the product, its ingredients, date of manufacture, precaution of use, etc., should be enumerated either on the package or separately on a piece of paper. Thus consumer has a right to be informed.
(iv) Right to Seek Redressal: When consumer are cheated or exploited, they have a right to get their claim settled against manufacturer. A number of consumer courts and agencies have been set up especially for this purpose.
(v) Right to be heard: The consumer has assured that complaints and grievance regarding products or services will be considered. Newspaper and consumer association encouraged dissatisfied consumer to write about products. Thus, the right to be heard should be available to every consumer.
(vi) Right or Consumer Education: A consumer can be protected against the fraud only when she/he knows that there is a law dealing with such malpractices. He/she should be aware of this rights and remedies available.

 

Value Based Questions

Question. 'For some products like LPG cylinders, Good colors and additives, cement, packaged drinking water, it is mandatory on the part of the producers to get goods certified by the government organization.'
a. Why it mandatory to get the above is produced certified by the government?
b. What values have you learnt from the above passage?
Answer :
(a) Because they affect the health and safety of the consumers.
(i) (e)
(ii) (c)
(iii) (a)
(iv) (b)
(v) (f)
(vi) (d)
(b) (i) Do not be a passive Customer. Check the seal and read what is written on the label of the bottle.
(ii) Fairness.
(iii) Concern for consumers and retrospection.

 

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