CBSE Class 11 Business Administration Products And Services Worksheet Set 01

Products and Services

Answer in one sentence (1 or 2 marks each)

1. Name the types of consumers who always hunt for discounts.

2. Explain intangibility as one of the characteristics of services.

3. Give two classifications of industrial goods.

4. Who are needs based consumers?

5. What is the main tool to identify consumer’s needs?

6. What do you mean by services? Give two examples.

7. Explain briefly convenience goods.

8. Who are impulsive consumers?

9. Which are the two classifications of products?

10. Differentiate between loyal and need based consumers.

Answer in around 75 words (3 or 4 marks each)

1. Give the classification of consumer products.

2. Compare product and services on the basis of tangibility ownership and storability. Explain any three characteristics of services

3. Briefly explain the different types of questions used in survey.

4. Give two examples each of convenience goods, shopping goods and unsought goods.

5. Mention any three service providing business organizations.

6. Explain how product is different from services.

7. Mention and explain the different types of consumers.

8. “Customer and consumer are same”. Do you agree? Give reasons.

9. Explain the characteristics, ownership, perishability, intangibility and inseparability of services.

10.What do you mean by Products? Explain products on the basis of shopping habits.

Answer in around 100 words (5 marks each)

1. Which are the characteristics of services?

2. Draw the chart showing classification of products.

3. Mention and explain the different types of consumers and ways to market them.

4. Give the importance of market research.

5. “Products and services are different”. Do you agree? Give reasons to support your answer.

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