CBSE Class 11 Business Studies Emerging Modes Of Business MCQs Set 02

Question: E-business and E-commerce are:
а) Synonyms
b) Antonyms
c) Former is wider than latter
d) Former is narrow than latter
Answer: c

Question: Historically, the term e-commerce originally meant the facilitation of __________ transactions using Electronic Data Interchange (EDI) technology to send and received commercial documents like purchase orders or invoices.
a) C2B Commerce
b) C2C Commerce
c) B2B Commerce
d) B2C Commerce
Answer: c

Question: e-commerce does not include
a) A business?s interactions with its customers
b) Interactions among the various departments within the business
c) A business?s interactions with its suppliers
d) Interactions among the geographically dispersed units of the business
Answer: b

Question: Out of e-commerce and e-business, which is a broader term?
a) None of these
b) both e-business and e-commerce are same thing
c) e-commerce
d) e-business
Answer: d

Question: In this dimension of e-business the different departments of a firm constantly interact with each other for achieving efficiency in operations,
a) B 2 B
b) C 2 B
c) Intra-B
d) C 2 C
Answer: c

Question: Which of the following is NOT the advantage of e-Business
a) Low personal Touch
b) Global reach
c) Convenience
d) Speedy transactions
Answer: a

Question: Expand VPN
a) Virtual Public Network
b) Virtual Popular Network
c) Virtual Private Network
d) Virtual Personal Network
Answer: c 

Question: Chirag decided to sell his old books to his friend’s brother, Ashish. This is a__________transaction:
а) B2B
b) B2C
c) Intra-B
d) C2C
Answer: d 

Question: The payment mechanism typical to e-bussiness?
a) cash on delivery
b) cheque
c) debit card
d) e-cash
Answer: d

Question: Nature of contact with the supplier and customer in traditional business can explained as?
a) direct personal contact
b) indirect contact
c) indirect though intermediaries
d) no contact
Answer: c

Question: In B2B, B2C, C2C etc B and C stand for:
а) Business and Corporate
b) Biding and Customer
c) Business and Customer
d) Business and Consumer
Answer: d

Question: A call centre handles:
a) Only in-bound voice based business
b) Only out-bound voice based business
c) Both voice based and non-voice based business
d) Both customer facing and back-end business.
Answer: a

Question: ___________ refers to contracting out some of its activities to a third party which were earlier performed by the organisation.
а) BPO
b) E-Commerce
c) Outsourcing
d) E-Banking
Answer: c

Question: Work from home using internet is covered under:
а) Online Networking
b) Virtual Private Network
c) Electronic Data Exchange
d) Paypal
Answer: b 

Question: ____transactions have business firms at one end and its customers on the other end.
a) C2B Commerce
b) B2C Commerce
c) B2B Commerce
d) C2C Commerce
Answer: b

Question: call centre,s working for various tele com. Companies are an example of
a) business process outsourcing
b) knowledge process outsourcing
c) legal process outsourcing
d) industrial process outsourcing
Answer: a

Question: The term outsourcing has more popularly came to be associated with
a) job- work
b) knowledge process outsourcing
c) business process outsourcing
d) legal process outsourcing
Answer: c

Question: Withdrawal of money from ATM is an example of_______type of transaction:
а) B2B
b) B2C
c) intra-B
d) C2C
Answer: b

Question: Formation of Consumers Forum and Pressure groups is an example of
a) C2C
b) B2B
c) B2C
d) Intra B
Answer: a 

Fill in the Blanks:

Question: In e business ease of formation is __________ .
Answer: simple

Question: The outsourcing of services are hired from __________ (Within the organization/ outside of the organization)
Answer: outside the organisation

Question: E-business can be easily started sitting at home with the help of computer and __________. Facility.
Answer: Internet

Question: Physical presence is__________ in traditional business .
Answer: required

Question: In e-business there is no need of face to face interaction between the buyer and __________ .
Answer: Seller 

True / False:

Question: Basic education is enough, in case you want a job in BPO sector
Answer: True

Question: There is direct contact with the supplier and the customer in traditional business.
Answer: False

Question: High operating cost in traditional business due to fixed charges associated with investment in procurement and storage production ,marketing and distribution facilities.
Answer: True

Question: E-business has helped businesses in achieving higher efficiency but the cost has increased due to technological inputs.
Answer: False

Question: E-business is also helpful in personnel recruitment, selection and training.
Answer: True  

Match the following: 

Question: Link the Computer Networks used by business organisations business with their main feature
1. Intranet                a) Public network
2. Internet                b) Private and secure network
3. VPN                     c) private networks
Answer: 1-c, 2-a, 3-b

Question: Identify the primary purpose of following variants of e-business
1. C 2 C                    a) firm’s interaction with another firm
2. B 2 E                    b) dealing in used goods
                                c) firm’s interaction with its personal
Answer: 1-b, 2-c

Question: Identify the activities involved in various dimensions of e-business with the respective mode.
1. Placing order with suppliers/Coordinating with intermediaries         a) B2C commerce
2. promotion and delivery of products                                              b) Intra-B commerce
3. Recruitment, inventory management training                                c) B2B commerce
Answer: 1-c, 2-a, 3-b

Question: Identify the Technologies used in e-commerce with their primary utility.
1. Intercom               a) multimedia and 3D communication
2. Intranet                b) Communication between different organisations
                               c) voice communication within the office
Answer: 1-c, 2-a