GSEB Class 7 Social Science Solutions Chapter 7 Consumer in the Market

 

Let Us Think

 

Question 1. Given below are different attractive advertisements of certain products that are purchased from the market. Among these, are there any that are really beneficial to the consumers? 15gm. more on every 500 gm. pack. Win gifts worth Rs. 10 lakh on the purchase of Rs. 1000. Buy shoes worth Rs. 2000 and get another pair for Rs. 500 only.
Answer:

• The first advertisement guarantees that one will get 15 gm extra. Therefore, this offer is certainly helpful.
• The second offer relies purely on chance and, as a result, does not guarantee any actual gain.
• In the third advertisement, if a customer truly needs a second pair of shoes, then the offer might benefit him. However, if he buys only because he is drawn to the advertisement, then he will not receive any genuine advantage.

In simple words: The 15gm extra offer is good. The Rs. 10 lakh gift is based on luck, so it's not guaranteed. The shoe offer is only good if you actually need two pairs.

Exam Tip: When evaluating advertisements, always consider if the offer provides tangible, guaranteed benefits or if it relies on chance or specific, often unnecessary, additional purchases.

 

Question 2. While purchasing a bottle of medicine and a packet of biscuits, which symbol or instruction would you look for? Why?
Answer: We would look for the ISI mark on medicines and the Agmark on a biscuit packet. These marks ensure that the product's quality has been checked, verified, and officially approved.
In simple words: For medicine, check for ISI. For biscuits, look for Agmark. These symbols confirm the product's quality and safety.

Exam Tip: Remembering key certification marks for different product categories is crucial for consumer awareness and safety. ISI is for industrial goods, while Agmark is for agricultural products.

 

Question 3. Take a packet of any product and note down the ingredients used.
Answer: If a customer has a bill, then he can return a poor or faulty product. He can claim his wasted money and also file a complaint in a consumer court with the help of the bill. Furthermore, by giving us the bill, the shopkeeper will need to pay tax to the government. This situation benefits the entire country.
In simple words: If you have a bill, you can return a bad product, get your money back, and complain in court. Also, bills help shopkeepers pay tax, which is good for the whole country.

Exam Tip: Always keep purchase bills as they serve as crucial evidence for consumer protection rights, including returns, refunds, and legal complaints.

 

Question 4. Find out the year when this book was printed.
Answer: Publishers usually list the printing date on the inside cover. Look at the title page to see if you can find a date. On some books, typically newer ones, you can find a printing date right underneath the title. This area is for noting the date the edition linked with the listed ISBN was published. The date published can most frequently be found on a book's copyright page. That page will tell you when the work was copyrighted – and if the book is a first edition, the copyright date will be the same as the date published. If it is a later edition, the date will be different. Some books, but not all, will list dates for subsequent publications somewhere on the copyright page. The last date listed is what should be used to fill in the date published.
In simple words: To find a book's print year, check the inside cover or title page for the printing or copyright date. If there are multiple dates, use the latest one.

Exam Tip: Copyright pages or colophons (the publication information page) are the definitive sources for a book's publication history, including print dates and edition details.

 

Question 5. Why must we ask for a bill while purchasing a product?
Answer: Consumers should be happy with the product they get after spending their money on it. The government has approved specific symbols or marks for different products tested by them. We must ask for the bill because it is required to be presented before the consumer court if a consumer finds the product to be faulty and wants to file a complaint. A bill also confirms that tax on the products has been paid to the government.
In simple words: Always ask for a bill when buying things. It's important for complaints if the product is bad, and it helps ensure the government gets its tax.

Exam Tip: A bill acts as proof of purchase, essential for consumer rights such as returns, exchanges, warranty claims, and is crucial for filing complaints in consumer courts.

 

Question 6. Discuss about the products given and the services provided. (You can add new names if required) Which rules of protection and guidance are to be followed by the industrialists and traders?
1. LPG Cylinder
2. Theatre
3. Circus
4. Medicines
5. Edible oil
6. Mandap for community marriages
7. Multi-Storeyed building
Answer:
1. LPG cylinder: Cylinders should be properly weighed and sealed.
2. Theatre: Theatres should ensure safety measures, clear fire exits, and provide good quality viewing and sound experiences for their audience.
3. Circus: Circuses must prioritize the safety of performers and the audience, maintain animal welfare standards (if applicable), and ensure all equipment is secure and regularly inspected.
4. Medicines and edible oil:

• These items should carry an ISI mark (for industrial products like some medicines, though specific drug approvals are distinct) or other relevant quality certifications.
• They should have an expiry date or period clearly printed.
• The products should list all ingredients.

5. Edible oil: (Covered under point 4 - Medicines and Edible Oil)
6. Mandap for community marriages: Mandaps for community marriages should prioritize structural stability, fire safety, and hygiene. They should offer clean facilities and proper waste management.
7. Multi-storied building: Lift, a backup lift and fire fighting system should be present. Generator for power back-up should be present.
In simple words: For LPG cylinders, check weight and seal. Theatres and circuses need to be safe. Medicines and edible oils must have ISI/quality marks, expiry dates, and ingredient lists. Mandaps need to be safe and clean. Multi-storied buildings need lifts, backup lifts, fire systems, and generators.

Exam Tip: When discussing consumer protection, remember to link specific product types to their relevant safety standards, certifications, and essential information that must be displayed.

 

Question 1. Do you ask for a bill when you buy something?
Answer: Always
In simple words: Yes, I always ask for a bill.

Exam Tip: Always insist on a bill for every purchase, as it's proof of transaction and crucial for any future issues or claims.

 

Question 2. Have you kept your bills in a safe place?
Answer: Yes, keeping bills in a safe spot is important for future reference, warranty claims, or if a return or complaint is needed. Many people store them in a file, a dedicated box, or digitize them by scanning.
In simple words: Yes, I keep my bills safely. It's important for returns, warranties, or any future problems.

Exam Tip: Organizing and safely storing bills (physical or digital) is a good habit, ensuring you can quickly access them when needed for various consumer rights scenarios.

 

Question 3. Have you ever complained when you felt that you were cheated by the trader?
Answer: Your consumer rights include the right to complain if something you have purchased does not function, if a service has not achieved the agreed outcome, if something has not been delivered on time, or if you have been misled by an advertisement. The Consumer Guarantees Act and the Fair Trading Act are consumer laws that help ensure you receive the goods or services you pay for and that what you receive is of acceptable quality. It is an offense to mislead a consumer about their contractual or legal rights when they purchase something.
In simple words: Yes, I have complained when I felt cheated. Consumers have rights to complain if products are faulty, services aren't right, or they were misled by ads.

Exam Tip: Knowing your consumer rights empowers you to take action against unfair trading practices; always use formal channels like consumer courts or complaint commissions for unresolved issues.

 

Question 7. If a products expiry date is nearing or there is just one month left, do you ever ask for the latest packed product?
Answer: For food and drugs, "Best Before" and "Expiry Dates" are very important. Many people with stomach problems, such as IBD, GERD, or IBS, understand the consequences of ignoring warnings about harmful foods or wrong drug plans. They might face pain, more tiredness, poor nutrient absorption, diarrhoea, fever, confusion, and exhaustion if they consume forbidden items. It is crucial to check the labels and pay close attention to the "best before" or "expiry" dates. These dates help keep your health safe and make sure products are still good to use.
In simple words: Yes, it is always a good idea to ask for the latest packed product, especially for food and medicines. Checking the 'best before' and 'expiry' dates on labels helps ensure your health and product quality.

Exam Tip: Always prioritize safety when buying perishable goods. A product nearing its expiry date may have reduced effectiveness or quality, making it essential to ask for a fresher batch.

 

Question 8. Do you yourself weigh new gas cylinders or old newspapers before buying or selling them?
Answer:
1. When you buy some item, do you insist on a bill?
Always
2. Do you keep the bill carefully?
Always
3. If you realise that you have been tricked by the shopkeeper, have you bothered to complain to him?
Always
4. Have you been able to convince him that you've been cheated?
Always
5. Do you simply grumble to yourself reconciling that it is your fate that you are often being victimised so and it is nothing new?
Never
6. Do you look for ISI mark, expiry date etc?
Always
7. If the expiry date mentioned is just a month or so away, do you insist on a fresh packet?
Always
8. Do you weigh the new gas cylinder/old newspapers yourself before buying/selling?
Always
9. Do you raise an objection if a vegetable seller uses stones in place of the exact weight?
Always
10. Do excessively bright coloured vegetables arouse your suspicion?
Always
11. Are you brand-conscious?
Always
In simple words: This question is a survey about your consumer habits. Most of the answers should be "Always" or "Never" to show you are a smart and careful buyer.

Exam Tip: For survey-style questions, ensure your responses reflect the expected behavior of an informed consumer who is aware of their rights and responsibilities.

 

Question 9. Do you ever oppose if the grocer keeps a stone in place of measuring weights?
Answer: A scale or balance is a tool used to measure the weight or mass of an object. A stone, historically used as a unit of mass equal to about 6.35 kg (14 pounds) in English and imperial systems, continues to be used for body weight in the UK and Ireland. However, for groceries, using stones instead of proper, calibrated weights is an unfair trade practice. Consumers should always expect accurate measurements using standard weights or digital scales.
In simple words: A scale helps measure weight. A stone used to be a weight, but now we use proper weights for groceries. It is wrong if a shopkeeper uses a stone instead of real weights to cheat customers.

Exam Tip: Understanding measurement units and fair trade practices is crucial. When asked about opposing unfair practices, always affirm the consumer's right to fair and accurate measurement.

 

Question 10. Do you ever doubt the quality of vegetables if they are too glossy?
Answer: It is common to be confused about what is truly a fruit or a vegetable. Technically, fruits grow from the ovary of a flower and contain seeds. So, anything with seeds that you eat is botanically a fruit. For example, bananas have small brown spots inside that are their seeds. When it comes to berries, they are also fruits that grow from one flower with many seeds. Surprisingly, common "berries" like strawberries and blueberries are not true berries. Instead, items like bananas, eggplants, tomatoes, and pomegranates are actually berries. Bell peppers, often seen as vegetables, are also fruits because their seeds are clearly visible. Even green peas are botanically fruits as they develop from flowering plants. Cucumbers are also fruits due to their seeds. Watermelons, while often grown like vegetables, are botanically fruits. The idea that fruits are sweet and vegetables are savory causes much confusion, but in reality, some fruits are not sweet, and some vegetables are. Therefore, it is important to know the ingredients you use in your cooking. As long as you consume a good mix of fruits and vegetables daily, it will not negatively impact your health. You can now confidently share your knowledge about the differences between fruits and vegetables.
In simple words: Often, there is confusion about what is a fruit and what is a vegetable. Fruits come from a flower's ovary and have seeds. Bell peppers, cucumbers, green peas, and even tomatoes are technically fruits, not vegetables, because they contain seeds. It is good to be aware of what you are eating.

Exam Tip: This question tests your knowledge of common food classifications. While glossy vegetables might seem suspicious, the core answer focuses on botanical definitions. Always look for clarity and facts in your responses.

 

GSEB Class 7 Social Science Consumer in the Market Additional Questions and Answers

 

Question 1. Make a list of different things that you can find in your house and fill the table according to your experience.
Answer:

In simple words: The table lists common household items and suggests where to buy them for best value, like electronics from company stores for discounts, or grains from wholesalers for better prices. It also shows if they come from a farm or factory.

Exam Tip: When filling tables, ensure each row and column entry is relevant and accurately reflects common purchasing practices and product origins. Pay attention to the reasoning for purchasing choices.

 

Question 2. Below given are few symbols. Observe them and fill the table.
Answer:

In simple words: This table shows common quality symbols like Agmark for farm goods, ISI for electronics, Woolmark for wool, and BIS Hallmark for gold. It also includes the red and green dots for non-vegetarian and vegetarian foods, helping consumers understand what they are buying.

Exam Tip: When presenting tables with symbols, ensure the images are clear and the description accurately matches the symbol's purpose and application. Always specify examples of products where each symbol is found.

 

Question 3. What should be kept in mind while purchasing goods? Fill in the information after cheaming fow wronnore or packing.
Answer:

In simple words: When buying things, you should always check the printed price, the company that made it, its weight, when it was packed, and the expiry date if there is one. Also, look for quality symbols like ISI or Woolmark, and know what the product is used for. This helps you make smart choices.

Exam Tip: For product-related questions, a well-structured table is an excellent way to present information. Ensure all categories like price, date, and certification marks are included and filled accurately.

 

Question 4. Why do you have to think while buying things mentioned in question 3?
Answer: We need to be careful when purchasing products because if we do not pay attention to the details discussed, we might face several issues. For example, if we consume an expired food item, we could become sick. Similarly, a product without an ISI mark might be of lower quality, which means it may not perform as expected or be safe to use.
In simple words: We must be careful when buying things because if we do not check details like expiry dates or quality marks, we could get sick from bad food or buy products that do not work well.

Exam Tip: Always emphasize the importance of consumer awareness. Linking specific product details (expiry date, ISI mark) to potential negative consequences (illness, poor quality) strengthens your answer.

 

Question 5. Under which circumstances the customers might be dissatisfied with shopkeepers?
Answer: Customers might not be happy with shopkeepers for several reasons:

• The shopkeeper might have sold items that have expired.
• The shopkeeper might have sold a product that does not carry an ISI mark, indicating questionable quality.
• The shopkeeper might not listen to the customer's complaints or resolve their issues.
• The shopkeeper might have sold products that are underweighted.
• The shopkeeper might have sold duplicate products that are not genuine.

In simple words: Customers get unhappy if shopkeepers sell expired, fake, or low-quality goods, or if they do not listen to complaints or give less quantity than paid for.

Exam Tip: When listing reasons for consumer dissatisfaction, cover key areas such as product quality, quantity, authenticity, and post-purchase service. Using bullet points makes the answer clear and easy to read.

 

Question 6. 'Beware customer Beware! (Jago Grahak Jago). What does the word beware mean? What should the customer beware of?
Answer: Customers should beware of:

• False claims or offers and misleading advertisements.
• The rights given to customers by the government.
• Under these rights, customers can make a complaint against poor quality products and services.
• The customer can ask for payment and file a case in the court if he is not satisfied.
• In this sense, "beware" means to make the customer aware of the rights they hold.

In simple words: "Beware" means to be careful and aware. Customers should be careful of false ads and bad offers, and know their rights to complain about poor goods or services, and ask for help if they are not happy.

Exam Tip: Explain the meaning of "beware" in the context of consumer rights and then provide concrete examples of what consumers should be cautious about, referencing misleading practices and their rights to redress.

 

Question 7. State your responsibilities as a customer.
Answer: Responsibilities of a customer:

• A customer should always insist on asking for a bill for any product or service bought.
• He should buy products that have proper marks like ISI, Agmark, etc.
• He should check the expiry date before purchasing any item.
• If the customer is not happy with the product, he should first talk to the seller. If he does not get satisfaction, he should approach the consumer forum.
• A customer should decide on his own what he wants to buy and how much he can afford. He should not be easily fooled by unnecessary attractions.
• A customer should make sure he gets the correct weight of the product bought.

In simple words: As a customer, you need to ask for a bill, check for quality marks, look at expiry dates, and complain if not satisfied. Also, buy what you need without being tricked and make sure you get the right amount.

Exam Tip: When listing customer responsibilities, focus on proactive steps they can take before, during, and after a purchase to protect their interests, such as checking bills, marks, and expiry dates, and knowing how to complain.

 

Question 8. What are the rights of customer?
Answer:

• A customer has the right to get a satisfactory return for the money paid.
• A customer has the right to receive information about goods, to choose the goods of his choice, and also to make a complaint if he is not satisfied.
• He has the right to demand a bill for the goods or services he has purchased.

In simple words: A customer has rights like getting good value for their money, having information about products, choosing what they want, complaining if not happy, and always getting a bill for what they buy.

Exam Tip: For questions on consumer rights, clearly state the fundamental entitlements. Focus on aspects like receiving value, access to information, freedom of choice, and the right to complain and demand a bill.

 

Multiple Choice Questions

 

Question 1. Which of the following logo will you see on a good quality mixer grinder?
(A) ISI
(B) Agmark
(C) BIS
(D) None of the options
Answer: (A) ISI
In simple words: For electronic items like a mixer grinder, the ISI mark shows it is a good quality product.

Exam Tip: Remember that ISI mark is specifically for industrial and electronic products, while Agmark is for agricultural goods and BIS is for gold ornaments. Choose the mark relevant to the product type.

 

Question 2. Gold ornaments have __________ mark on them.
(A) AIZ
(B) BIS
(C) ISI
(D) Agmark
Answer: (B) BIS
In simple words: Gold ornaments have the BIS mark to show their purity.

Exam Tip: Clearly differentiate between certification marks: ISI for industrial, Agmark for agricultural, and BIS (Bureau of Indian Standards) for precious metals like gold and silver.

 

Question 3. A motorbike will not have __________ mark.
(A) BIS
(B) Agmark
(C) Woolmark
(D) None of the options
Answer: (D) None of the options
In simple words: A motorbike would not have a BIS, Agmark, or Woolmark. It would typically have an ISI mark or a vehicle-specific certification.

Exam Tip: Think about the purpose of each mark. BIS is for gold, Agmark for farm products, and Woolmark for wool. A motorbike would have a different type of certification, not these. Therefore, "None of the options" is the correct choice here.

 

Question 4. In the slogan, 'Jaago Grahak Jaago' the word 'Jaago' means __________
(A) Get up
(B) Stand up
(C) Beware
(D) All of the options
Answer: (C) Beware
In simple words: In 'Jaago Grahak Jaago', which means 'Wake Up Consumer', the word 'Jaago' here means to be aware or beware.

Exam Tip: Understand the context of popular slogans. "Jaago" in this consumer awareness slogan implies being vigilant and cautious, not literally "getting up."

 

Question 5. A customer should always insist on __________
(A) Carry bag
(B) Bill
(D) All of the options
Answer: (B) Bill
In simple words: A customer should always ask for a bill when buying things. This helps as proof of purchase.

Exam Tip: Always prioritize the most crucial consumer practice. While a carry bag is convenient, a bill is essential for proof of purchase, complaints, and tax compliance.

 

Answer in one or two sentence(s)

 

Question 1. 'Who is a customer?
Answer: A customer is a person who buys or purchases goods or services from a seller or a business. They are the end-users of products and services.
In simple words: A customer is someone who buys things or services.

Exam Tip: Provide a concise and clear definition. For "one or two sentence" questions, focus on essential information without excessive detail.

 

Question 2. Which symbol is used for edible items?
Answer: For vegetarian food items, a green dot enclosed in a green coloured square is used. For non-vegetarian food items, a red dot enclosed in a red coloured square is used. These symbols help consumers identify the type of food easily.
In simple words: A green square with a green dot is for vegetarian food, and a red square with a red dot is for non-vegetarian food.

Exam Tip: Clearly distinguish between the symbols for vegetarian and non-vegetarian food, mentioning both the color of the dot and the square.

 

Question 3. When was the RTI passed?
Answer: The Right to Information (RTI) Act was passed in October 2005. This law allows citizens to request information from public authorities.
In simple words: The RTI Act was passed in October 2005.

Exam Tip: For specific dates, provide the exact month and year if available. Keep the answer direct for "one or two sentence" questions.

 

Question 4. What is the full form of RTI?
Answer: The full form of RTI is Right to Information. This act empowers citizens to access government information.
In simple words: RTI stands for Right to Information.

Exam Tip: Ensure precise spelling and capitalization for full forms of abbreviations. A brief context can add value to the answer.

 

Question 5. What is RTI?
Answer: RTI, or Right to Information, is a right given to each citizen that allows them to know about the procedures or work happening in government offices. It promotes transparency and accountability.
In simple words: RTI gives citizens the right to know how government offices work and what they are doing.

Exam Tip: Define RTI clearly by stating what it is and its primary purpose, focusing on citizen empowerment and transparency in government functions.

 

Question 6. What does the government do with the tax money?
Answer: The government uses tax money for the welfare of the people. This includes funding public services like education, healthcare, infrastructure, and defense, all aimed at improving citizens' lives.
In simple words: The government uses tax money to help its citizens and improve public services.

Exam Tip: When explaining the use of public funds, focus on the broad categories of public welfare and services, demonstrating an understanding of government functions.

 

Question 7. For which products is the Agmark logo used?
Answer: The Agmark logo is used for agricultural products. It signifies that these products meet quality standards set by the Directorate of Marketing and Inspection of the Government of India.
In simple words: The Agmark logo is used for farm products to show they are good quality.

Exam Tip: Clearly state the product category associated with Agmark. It's important to remember specific marks for specific goods.

 

Question 8. Which slogan does the government continuously display to the customers?
Answer: The government continuously displays the slogan "Jaago Grahak Jaago" to customers. This slogan encourages consumers to be aware of their rights and responsibilities.
In simple words: The government often shows the slogan "Jaago Grahak Jaago" to make customers aware.

Exam Tip: When asked for a specific slogan, provide it accurately and briefly explain its purpose if possible, reinforcing the message of consumer awareness.

 

Question 9. State two situations where customers may be dissatisfied with the shopkeeper?
Answer:

• If the shopkeeper sells expired or underweighted products.
• If the shopkeeper does not listen to their complaints or provides poor service.

In simple words: Customers can be unhappy if they get expired or light-weight products, or if the shopkeeper does not help them with problems.

Exam Tip: Provide distinct and common scenarios that would lead to customer dissatisfaction, such as product quality issues or poor customer service.

 

Question 10. State two situations where a customer needs to beware.
Answer:

• A customer needs to be careful that the shopkeeper does not cheat him by selling fake products.
• A customer should be careful of misleading advertisements that promise too much.

In simple words: Customers need to be careful of fake products and misleading ads from shopkeepers.

Exam Tip: Focus on actions that require vigilance from the customer, such as checking for authenticity and being skeptical of exaggerated claims.

 

Question 11. State a few responsibilities of a customer.
Answer: Customers should always buy products with bills, should insist on products with ISI, Agmark, etc. marks, and should check the expiry of edible goods, etc. These actions ensure they receive quality and legitimate products.
In simple words: Customers should always ask for bills, check for quality marks, and look at expiry dates on food.

Exam Tip: List practical responsibilities that customers can easily perform to protect themselves and ensure fair transactions, covering aspects from purchase to product inspection.

 

Question 12. State two rights of the customer.
Answer:

• A. A customer has the right to get a satisfactory return for the money paid.
• B. He has the right to buy as per his will and choice, without undue influence.

In simple words: Customers have the right to get good value for their money and to choose what they want to buy freely.

Exam Tip: Clearly articulate fundamental consumer rights. Focus on rights that empower the customer in a transaction, such as value for money and freedom of choice.

 

True or False

 

Question 1. All electronic products must have ISI mark.
Answer: False
In simple words: Not all electronic products must have an ISI mark, though many do. Some may have other national or international certifications.

Exam Tip: While many electronic products carry the ISI mark, not *all* are legally mandated to. Be careful with absolute statements like "all" or "always" in true/false questions.

 

Question 2. A silver bowl will have BIS mark.
Answer: True
In simple words: Yes, a silver bowl, being a precious metal product, should have a BIS mark.

Exam Tip: Remember that the BIS (Bureau of Indian Standards) mark is used for the purity of precious metals like gold and silver. This ensures authenticity and quality.

 

Question 3. Woolmark is also used for cotton clothes.
Answer: False
In simple words: Woolmark is only for products made from pure new wool, not cotton.

Exam Tip: Know the specific application of each certification mark. Woolmark is exclusive to wool products, ensuring their quality and composition.

 

Question 4. Green dot enclosed in green square is printed on wrappers of non-vegetarian food.
Answer: False
In simple words: The green dot in a green square is for vegetarian food, not non-vegetarian.

Exam Tip: Accurately recall the color codes for food labeling. Green indicates vegetarian, while red indicates non-vegetarian.

 

Question 5. It is inappropriate to buy medicines without expiry date.
Answer: True
In simple words: It is wrong and unsafe to buy medicines without checking their expiry date.

Exam Tip: Emphasize the importance of safety and consumer protection. Medicines without an expiry date are risky and should not be purchased.

 

Question 6. Buying a product along with its bill is compulsory.
Answer: False
In simple words: While it is very important to ask for a bill, it is not always legally "compulsory" for every single small purchase, though it is highly recommended.

Exam Tip: Distinguish between "compulsory" (legally required) and "highly recommended" (good practice). While asking for a bill is smart, it might not be a strict legal compulsion for all transactions, hence "False" for "compulsory."