Samacheer Kalvi Class 12 Commerce Solutions Chapter 12 Employee Training Method

I. Choose The Correct Answer.

 

Question 1. Off the job training is given
(a) In the classroom
(b) On off days
(c) Outside the factory
(d) In the playground
Answer: (c) Outside the factory
In simple words: Off-the-job training happens away from the normal work area, like in a special training center or classroom. This allows employees to learn new skills without the distractions of the actual job environment.

🎯 Exam Tip: Remember that 'off the job' implies a separate location dedicated to learning, distinct from the daily workplace.

 

Question 2. Vestibule training is provided
(a) On the job
(b) In the classroom
(c) In a situation similar to the actual working environment
(d) By the committee
Answer: (c) In a situation similar to the actual working environment
In simple words: Vestibule training means learning in a fake work setup that looks and feels like the real workplace. This helps people practice safely before they start the actual job.

🎯 Exam Tip: Differentiate vestibule training from simple classroom training by focusing on its simulated 'actual working environment' aspect.

 

Question 3. Improves Skill Levels of employees to ensure better job performance
(a) Training
(b) Selection
(c) Recruitment
(d) Performance appraisal
Answer: (a) Training
In simple words: Training is how employees get new skills or get better at their current ones so they can do their jobs well. It helps them perform better and meet work goals.

🎯 Exam Tip: Clearly understand the core purpose of training: to enhance existing skills or develop new ones for improved job performance.

 

Question 4. When trainees are trained by a supervisor or by a superior at the job is called
(a) Vestibule training
(b) Refresher training
(c) Roleplay
(d) Apprenticeship training
Answer: (d) Apprenticeship training
In simple words: Apprenticeship training is when an employee learns directly from a senior person or supervisor while doing the actual work. It is a hands-on way to learn a trade or skill over time.

🎯 Exam Tip: Apprenticeship involves learning a skill or trade under a master for a specific period, often including both practical and theoretical aspects.

 

Question 5. ....... is useful to prevent skill obsolescence of employees
(a) Training
(b) Job analysis
(c) Selection
(d) Recruitment
Answer: (a) Training
In simple words: Training helps keep employees' skills fresh and up-to-date, so they don't become outdated as new ways of working appear. Regular training ensures that people can adapt to changes in their job.

🎯 Exam Tip: Connect training directly with the idea of 'skill obsolescence' as a key strategy to stay relevant in a changing work environment.

 

Question 6. Training methods can be classified into training ........ training.
(a) Job rotation and Job enrichment
(b) On the Job and Off the Job
(c) Job analysis and Job design
(d) Physical and mental
Answer: (b) On the Job and Off the Job
In simple words: Training methods are generally split into two main types: learning while doing the actual work (on-the-job) or learning away from the regular work environment (off-the-job). These categories cover most ways companies teach their staff.

🎯 Exam Tip: The fundamental classification of training is based on whether it happens at the actual workplace or away from it.

 

Question 7. Elaborate discussion on specific topic comes under ........ method of training.
(a) Understudy
(b) Coaching
(c) Conferences
(d) Counselling
Answer: (c) Conferences
In simple words: Conferences are meetings where people come together to talk in detail about a certain topic. They are good for sharing ideas and learning deeply about specific subjects.

🎯 Exam Tip: Look for keywords like 'elaborate discussion' and 'specific topic' to identify conferences as the most appropriate training method.

 

II. Very Short Answer Questions.

 

Question 1. What is meant by training?
Answer: Training means making an employee better at their job by giving them new skills, helping them solve problems, and teaching them technical knowledge. It helps them to do their tasks more effectively. This process ensures employees stay competent and productive.
In simple words: Training is teaching employees new skills and knowledge to help them do their jobs well.

🎯 Exam Tip: When defining training, include both skill enhancement and knowledge acquisition for problem-solving and technical tasks.

 

Question 2. What is Mentoring training method?
Answer:
• Mentoring is a way of sharing knowledge and experience with an employee.
• This type of training mainly focuses on helping trainees develop a good attitude.
• A senior person always does it, and it's like one-on-one coaching.
• The mentor's job is to provide needed support and feedback to the trainees. Mentoring builds confidence and guides career development.
In simple words: Mentoring is when an experienced person guides a newer employee, sharing knowledge and helping them develop their attitude and skills one-on-one.

🎯 Exam Tip: Highlight the 'sharing knowledge and experience,' 'attitude development,' and 'one-to-one' aspects as key features of mentoring.

 

Question 3. What is Roleplay?
Answer: In roleplay training, employees are given a situation and different roles to play. They then act out these roles without any practice beforehand. This helps them practice how to react in real-life situations. By acting out scenarios, trainees can better understand different perspectives.
In simple words: Roleplay is a training method where people act out roles in a made-up situation without practice.

🎯 Exam Tip: Emphasize the 'acting out roles' and 'without rehearsal' elements as central to roleplay training.

 

Question 4. State e-learning method.
Answer:
• E-learning uses technology to deliver training, similar to a traditional classroom or office setting.
• It means learning online or through web-based training.
• With web-based training, information can be shared and accessed anywhere and anytime using the internet. E-learning offers great flexibility for learners.
In simple words: E-learning uses technology for online or web-based training, allowing people to learn anywhere and anytime through the internet.

🎯 Exam Tip: Key points for e-learning are 'technological process,' 'online/web-based,' and 'anywhere, anytime' access to information.

 

III. Short Answer Questions.

 

Question 1. What is vestibule training?
Answer: Vestibule training involves teaching employees in a place that looks and feels like their real work environment. This training is given to prevent any harm or damage to expensive machines at the actual workplace by trainees. It offers a safe space to practice skills before going to the actual job site.
In simple words: Vestibule training teaches employees in a simulated work setting, protecting real equipment and letting them practice safely.

🎯 Exam Tip: Remember that vestibule training creates a realistic work environment but in a separate, controlled setting to minimize risks and damage.

 

Question 2. What do you mean by on the job training?
Answer:
• On-the-job training is when an employee gets training directly at their workplace from their boss.
• This method is based on the idea of "Learning by Doing and Learning while Earning."
• It works well for teaching skills that can be learned quickly. This practical approach allows immediate application of learned skills.
In simple words: On-the-job training is learning skills while actually doing the work, guided by a supervisor.

🎯 Exam Tip: Focus on the 'at the workplace' and 'Learning by Doing' principles when explaining on-the-job training.

 

Question 3. Write down various steps in a training programme.
Answer: The various steps in a training program are usually planned out like a flow. It starts with deciding who needs training, what type of training to use, who will give the training, the level of training needed, and where the training will take place. This structured approach ensures that the training is effective and targeted.
In simple words: A training program involves steps like deciding who needs training, how to train them, who will teach, how deep the training should be, and where it will happen.

🎯 Exam Tip: For processes or steps, presenting them as a clear, logical flow, possibly with bullet points or a simple diagram, helps in scoring well.

 

Question 4. Write short note on trainer and trainee.
Answer: A **trainee** is a person who is learning and practicing skills for a particular job. Trainees are usually chosen based on their own interest and recommendations from their supervisor. A **trainer** is someone who teaches skills to an employee and helps them get ready for job tasks. Trainers can be supervisors, co-workers, HR staff, specialists from other company departments, or even outside consultants. Both roles are crucial for effective skill transfer and development.
In simple words: A trainee is someone learning a job, often chosen by interest or recommendation. A trainer is the person who teaches the skills, who can be anyone from a boss to an outside expert.

🎯 Exam Tip: Clearly define each role, distinguishing between the learner (trainee) and the instructor (trainer), and list examples of who can be a trainer.

 

IV. Long Answer Questions

 

Question 1. Discuss various types of training.
Answer: According to Edwin B. Flippo, training is "the act of increasing the knowledge and skills of an employee for doing particular jobs." Training can mainly be split into two types:
• On the job training
• Off the job training

(a) **On the Job Training:** This type of training is given to the employee directly at their workplace. Here are some methods used for on-the-job training:
1. **Coaching Method:** In this method, a superior teaches or guides the new employee about the necessary knowledge and skills. It's a hands-on, direct approach.
2. **Mentoring Method:** Mentoring is about sharing knowledge and experience between an experienced employee and a new one. This often involves personal guidance and advice.
3. **Internship Training Method:** A senior person trains subordinates or helps an understudy, like an assistant to a manager. This combines practical experience with formal learning.

(b) **Off the Job Training:** This training method involves workers learning their job roles away from their actual workplace. Here are some types of off-the-job training:
1. **Lecture Method:** Under this method, trainees learn about concepts, theories, and principles related to a specific area in a classroom setting.
2. **E-learning Method:** E-learning uses technology to access training, like online courses, from a traditional classroom or office. It offers flexibility and self-paced learning.
In simple words: Training means improving an employee's skills and knowledge for a specific job. It's mainly divided into 'on-the-job' (learning at work, like coaching or internships) and 'off-the-job' (learning away from work, like lectures or e-learning).

🎯 Exam Tip: Start with a clear definition of training, then categorize it into 'on-the-job' and 'off-the-job,' providing at least two distinct methods for each category with brief explanations.

 

Question 2. What are the differences between on the job training and off the job training? [MALS] [CDM]
Answer: On-the-job training and off-the-job training are two main ways employees learn new skills. They differ in where the training happens, how it is done, and what kind of jobs they are best for. Understanding these differences helps in choosing the right method for a specific training need.

In simple words: On-the-job training happens at work, is practical, cheaper, and good for production jobs. Off-the-job training happens away from work, is more theoretical, costly, and better for management or non-production roles.

🎯 Exam Tip: When comparing, use a table format with clear bases of difference like 'meaning', 'location', 'cost', and 'suitability' to ensure all key points are covered.

 

Question 3. Explain the benefits of training
Answer: Training brings many good things for the organization, the employees, and even the customers. It helps everyone do better and grow.

1. **Benefits to the Organization:**
• Training makes employees more skilled and increases how much work they can do.
• It reduces wasted materials and idle time.
• It lowers the amount of time needed for supervision.
• It cuts down on workplace accidents and the money paid out as compensation. Overall, it boosts efficiency and reduces operational costs.

2. **Benefits to the Employees:**
• Training increases the knowledge and skills of the employees.
• It helps them get promotions faster.
• It improves how productive the employee is.
• Employees get higher pay through incentives and rewards. This directly impacts their career progression and financial well-being.

3. **Benefits of Customer:**
• Customers get better quality products and services.
• Customers receive new products or those with added value and special features. Training ensures that the final product or service meets high standards and customer expectations.
In simple words: Training helps companies by making work faster and safer, reduces waste, and boosts overall output. It helps employees get better skills, earn more, and get promoted. For customers, it means better quality and more innovative products and services.

🎯 Exam Tip: Structure your answer by clearly separating benefits for the organization, employees, and customers, providing at least two points for each category.

 

I. Choose The Correct Answer.

 

Question 1. training refers to the training which is given to the employee at the workplace by his immediate superior.
(a) On the job
(b) Off the job
(c) PMKVY
(d) NOTA
Answer: (a) On the job
In simple words: On-the-job training is learning new skills while doing your actual work, guided by your boss. This is the most direct way to gain practical experience.

🎯 Exam Tip: The key indicator for 'on the job' training is that it happens 'at the workplace' and involves an 'immediate superior.'

 

Question 2. training is the training wherein the workers learn the job role away from the actual work floor.
(a) Off the job
(b) On the job
(c) STEP
(d) All of these
Answer: (a) Off the job
In simple words: Off-the-job training means workers learn their job skills in a place separate from their usual work area. This allows for focused learning without workplace distractions.

🎯 Exam Tip: The phrase 'away from the actual work floor' is the defining characteristic of off-the-job training.

 

Question 3. On the job training is given to the employee at the
(a) college
(b) home
(c) workplace
(d) none of the options
Answer: (c) workplace
In simple words: On-the-job training takes place right where the employee performs their daily tasks. This helps them learn and apply skills directly in their role.

🎯 Exam Tip: Remember that 'on the job' literally means at the work site, making 'workplace' the only correct option.

 

Question 4. Pick the odd one out:
(a) Job Rotation
(b) Job Instruction Techniques
(c) Apprenticeship
(d) Field Trip
Answer: (d) Field Trip
In simple words: Job Rotation, Job Instruction Techniques, and Apprenticeship are all ways of training employees directly on the job. A field trip, however, is usually an off-the-job method.

🎯 Exam Tip: To identify the odd one out, classify each option as either an 'on-the-job' or 'off-the-job' training method.

 

Question 5. Which one of the following is not correctly matched?
(a) Conference method - Seminar
(b) Role play method - Assigned Roles
(c) Coaching method - Subordinate Teaches Superior
(d) Committee Assignment - Particular issue assigned
Answer: (c) Coaching method - Subordinate Teaches Superior
In simple words: In the coaching method, a senior person usually teaches a subordinate, not the other way around. The options (a), (b), and (d) correctly describe their training methods.

🎯 Exam Tip: Understand the directional flow of teaching in coaching: it's always a superior instructing a subordinate, not the reverse.

 

Question 6. Which is the correct statement?
(i) Training improves the employee's productivity
(ii) Employees get rewards and incentives.
(iii) It decrease the morale of the employees
(a) (i) is correct
(b) (ii) is correct
(c) (i) and (ii) are correct
(d) (ii) and (iii) are correct
Answer: (c) (i) and (ii) are correct
In simple words: Training makes employees better at their work and helps them earn more money or rewards. It usually makes them feel more confident and happy, not less.

🎯 Exam Tip: Training generally has positive effects; an option suggesting a decrease in morale is highly likely to be incorrect.

 

II. Match The Following.

 

Question 1. Match List-l with List-II

(a) (i) - 4 (ii) - 3 (iii) -1 (iv) - 2
(b) (i) - 3 (ii) - 2 (iii) - 4 (iv) -1
(c) (i) - 2 (ii) - 4 (iii)-3 (iv) - 1
(d) (i) - 1 (ii) - 3 (iii) - 2 (iv) - 4
Answer: (a) (i) - 4 (ii) - 3 (iii) -1 (iv) - 2
In simple words: Job Rotation means moving an employee to different jobs over time. Job Instruction teaches someone how to do their specific task. Coaching is when a superior teaches new skills. Mentoring is about sharing knowledge and experience.

🎯 Exam Tip: Match each training method to its primary characteristic or outcome. For instance, 'Job Rotation' implies 'shifting' between roles.

 

Question 2. Match List-l with List-II

(a) (i) - 3 (ii) - 4 (iii) - 2 (iv) - 1
(b) (i) - 2 (ii) - 3 (iii) - 1 (iv) - 4
(c) (i) - 4 (ii) - 3 (iii) - 2 (iv) - 1
(d) (i) - 1 (ii) - 2 (iii) - 3 (iv) - 4
Answer: (b) (i) - 2 (ii) - 3 (iii) - 1 (iv) - 4
In simple words: Roleplay means acting out a situation. A Field Trip is like taking a journey to learn. A Seminar usually involves listening to talks or lectures. E-learning uses technology to learn.

🎯 Exam Tip: Understand the primary activity involved in each method: roleplay for situations, field trips for journeys, seminars for listening, and e-learning for technology.

 

III. Assertion and Reason.

 

Question 1. Assertion (A): Under this method, trainees have explained the situation and assigned roles Reason (R): They have to act out the roles assigned to them without any rehearsal
(a) (A) is True (R) is False
(b) (A) is False (R) is True
(c) Both (A) and(R) are False
(d) Both (A) and (R) are True
Answer: (d) Both (A) and (R) are True
In simple words: Assertion (A) is true because in roleplay, trainees are given situations and roles. Reason (R) is also true because they act out these roles without prior practice. Both statements correctly describe how roleplay training works.

🎯 Exam Tip: For assertion-reason questions, first determine if each statement is true individually, then check if the reason correctly explains the assertion.

 

IV. Very Short Answer Questions.

 

Question 1. What is the Job Rotation method?
Answer:
• Job Rotation is an important training method used to give executives broader knowledge.
• In this method, a trainee is moved from one job or department to another regularly. This helps them understand different aspects of the company. It makes them more versatile and skilled in various areas.
In simple words: Job Rotation is a training where a person moves between different jobs or departments to learn more and gain wider experience.

🎯 Exam Tip: Key elements of job rotation are 'periodically shifted' and 'broadening knowledge of executives' across different departments.

 

Question 2. Write a note on internship training.
Answer: Internship training is when a supervisor or senior person trains subordinates. The subordinates gain knowledge by experiencing and observing work and by actively helping to solve daily problems. This allows for practical learning and application of skills in a real work setting.
In simple words: Internship training lets new employees learn by working alongside experienced staff, gaining real-world experience and solving problems.

🎯 Exam Tip: Emphasize that internship training involves learning through 'experience and observation' and 'participating in handling day-to-day problems' under a superior.

 

Question 3. What is the Internal ship [under study] Training method?
Answer: The internal training method, also called understudy training, is when a senior person like a manager or director teaches a junior employee. This junior employee learns by watching, helping, and dealing with daily tasks. This way, they gain hands-on experience and learn how to solve problems on the job. This method helps in developing future leaders effectively.
In simple words: It is when a boss trains a junior person, like an assistant. The junior person learns by doing and watching how daily problems are solved.

🎯 Exam Tip: Remember to highlight that this method involves a superior teaching a subordinate through practical experience and observation.

 

Question 4. What is the case study method?
Answer: The case study method involves giving trainees a real-life situation or problem to analyze. This problem is designed to make them interested in finding a solution. They then use both what they have learned from books (theoretical knowledge) and their practical experience to solve the problem presented. This helps trainees apply their understanding to real-world scenarios. It improves their analytical and decision-making skills.
In simple words: In this method, students get a problem to solve. They use their book knowledge and real-life skills to find an answer.

🎯 Exam Tip: Focus on the active problem-solving aspect and the use of both theoretical and practical knowledge when describing the case study method.

 

Question 5. What is the Group Discussion method?
Answer: In the group discussion method, participants are split into different small teams. Each team is given a specific problem or topic to work on. They then discuss it thoroughly among themselves and work together to come up with solutions. This method helps people learn from each other's ideas and improves their teamwork and communication skills. It encourages diverse perspectives on a single issue.
In simple words: People are put into groups. Each group talks about a problem and tries to find solutions together.

🎯 Exam Tip: Emphasize the division into groups, the discussion of a topic, and the collaborative development of solutions.

 

Question 6. Demonstration Training method – Explain.
Answer: The demonstration training method is when someone shows exactly how to do something or how something works. This involves explaining the steps, showing proof, and using examples or small experiments to make everything clear. It is a very visual way of teaching that helps learners understand complex tasks by seeing them performed. This method is effective for practical skills.
In simple words: This training shows how to do something or how it works. The trainer explains and shows examples or small tests to make it easy to understand.

🎯 Exam Tip: Highlight that demonstration training is a visual display that involves showing, explaining, and using examples or experiments.

 

V. Long Answer Questions

 

Question 1. Discuss various types of training.
Answer: According to Edwin B. Flippo, "Training is the act of increasing the knowledge and skills of an employee for doing particular jobs". Training helps employees learn new skills and improve existing ones. Training can be broadly divided into two main categories:

• On the Job Training: This type of training happens while employees are actually working. They learn by doing their job.
  1. Coaching Method: Here, a superior (boss) guides and teaches a new employee about the job's knowledge and skills.
  2. Mentoring Method: Mentoring is about sharing knowledge and experience with an employee. A more experienced person helps a less experienced person.
  3. Internship Training Method: In this, a senior person trains subordinates or understudies, often like an assistant to a manager.
• Off the Job Training: This training happens away from the actual workplace, in a separate environment. Workers learn their job roles outside the usual work setting.
  1. Lecture Method: Trainees learn about concepts, theories, and principles in a specific area, usually in a classroom setting.
  2. E-learning Method: This uses technology to access learning materials online, similar to a traditional classroom or office setup, but digitally.

These different types ensure that training suits various learning styles and job requirements, helping employees grow professionally.
In simple words: Training means teaching employees new skills. It has two main types: "On the Job Training" where you learn while working (like coaching or mentoring), and "Off the Job Training" where you learn away from work (like lectures or e-learning).

🎯 Exam Tip: Clearly define "training" and then categorize methods into "on-the-job" and "off-the-job," providing 2-3 examples for each to show comprehensive understanding.

 

Question 2. What are the steps in Designing a Training Programme?
Answer: Designing a training program involves several important steps to ensure it is effective and meets the company's needs:

1. Whom to Train? The first step is for the Training Department to identify and decide which specific employees need to receive the training. This ensures the right people get the right skills.
2. Who is a Trainee? A trainee is simply defined as a person who is actively learning and practicing new skills for a particular job. Understanding the trainee's role helps tailor the program.
3. Who are the Trainers? A trainer is the individual responsible for teaching skills to the employees and preparing them for their job activities. These trainers could be supervisors, co-workers, HR staff, or outside experts.
4. What method will be used? The training team must choose the most suitable training method from the various options available, such as on-the-job training, classroom lectures, or e-learning. The method chosen should align with the learning objectives.
5. What should be the level of training? Finally, the Training Department needs to determine the appropriate depth and complexity of the training to be given to the employees. This ensures the content is neither too basic nor too advanced for the target audience.

Following these steps ensures a well-structured and successful training initiative.
In simple words: To plan training, first decide who needs it. Then, figure out who will teach them. Next, choose the best way to teach, like in a classroom or at work. Finally, decide how difficult the training should be for the people learning.

🎯 Exam Tip: List the five key "W" questions in order (Whom, Who, Who, What, What) and briefly explain each point to show a clear understanding of the training design process.