CBSE Class 10 Social Science Consumer Rights MCQs Set 04

Answer: (d) 2019

Explanation:
1. COPRA stands for the Consumer Protection Act.
2. It was originally enacted in 1986 and later amended in 2019 to further strengthen consumer protection.

Teacher's Note:
a) The Consumer Protection Act, 1986 (COPRA) was amended in 2019.
b) The amendment strengthened the legal framework for consumer protection in India.

Answer: (c) Right to speech

Explanation:
1. The six recognised consumer rights are: safety, information, choice, being heard, redressal and consumer education.
2. 'Right to speech' is a fundamental right, not a consumer right.

Teacher's Note:
a) Right to speech is a fundamental right under the Constitution, not one of the consumer rights under COPRA.
b) The actual consumer rights include safety, being informed, choice, being heard and seeking redressal.

Answer: (d) National court

Explanation:
1. Consumer courts form a three-tier system: District, State and National.
2. The National Consumer Disputes Redressal Commission is the apex (highest) level, handling claims above Rs 10 crore.

Teacher's Note:
a) The three-tier consumer court system has District, State and National levels.
b) The National Commission is the highest, hearing the largest claims.

Answer: (a) Agmark

Explanation:
1. Agmark certifies agricultural produce such as honey, masala and spices.
2. ISI and BIS cover industrial/consumer goods; FPO covers processed food.

Teacher's Note:
a) Agmark is the certification mark used specifically for agricultural produce.
b) ISI, BIS and FPO apply to other categories of goods.

Answer: (a) 24 December

Explanation:
1. National Consumers' Day is observed on 24 December every year.
2. It marks the date the Indian Parliament enacted the Consumer Protection Act, 1986.

Teacher's Note:
a) 24 December is National Consumers' Day in India.
b) It commemorates the enactment of the Consumer Protection Act, 1986.

Answer: (c) Electrical appliances

Explanation:
1. ISI is a standards-compliance mark mainly used on consumer durables and electronic/electrical items.
2. Jewellery uses the BIS Hallmark; edible oil and pulses relate to Agmark/FPO standards.

Teacher's Note:
a) ISI mark is commonly found on electrical appliances and other consumer durables.
b) Jewellery purity is certified separately by the BIS Hallmark.

Answer: (c) Right to choose

Explanation:
1. Forcing a consumer to buy an additional product to get the one they want denies them a free choice.
2. This directly violates the Right to Choose.

Teacher's Note:
a) Tying the sale of toothpaste to a toothbrush purchase forces the buyer's hand.
b) This is a violation of the consumer's Right to Choose.

Answer: (b) Right to Information Act

Explanation:
1. The Right to Information Act was passed in 2005.
2. It lets citizens, including consumers, demand information from public authorities.

Teacher's Note:
a) The Right to Information Act, 2005 is the law being referred to.
b) It strengthened citizens' and consumers' access to official information.

Answer: (b) Maximum retail price

Explanation:
1. MRP is the price above which a product legally cannot be sold to a consumer.
2. MRP stands for Maximum Retail Price.

Teacher's Note:
a) MRP = Maximum Retail Price.
b) A seller cannot legally charge more than this printed price.

Answer: (b) UN

Explanation:
1. Consumers International is a global federation of consumer groups.
2. It was formed under the United Nations (UN) framework to promote consumer interests worldwide.

Teacher's Note:
a) Consumers International was set up under the UN.
b) It works to promote and protect consumer interests globally.

Answer: (d) All of the above

Explanation:
1. The Indian consumer movement was driven by several overlapping problems in the 1960s.
2. Food shortages, unfair trade practices and adulteration together triggered the movement.

Teacher's Note:
a) All three factors together led to the rise of the consumer movement in India.
b) No single cause alone explains it — it was a combined response.

Answer: (d) Rs 1 crore

Explanation:
1. Under the three-tier system, the District Commission handles claims up to Rs 1 crore.
2. Claims beyond this go to the State or National Commission.

Teacher's Note:
a) District Consumer Disputes Redressal Commission: claims up to Rs 1 crore.
b) Higher-value claims move to the State or National level.

Answer: (a) BIS Hallmark

Explanation:
1. The BIS Hallmark certifies the purity of gold and silver jewellery.
2. FPO is for processed food, Agmark for agricultural produce, Eco-mark for ecologically safe products.

Teacher's Note:
a) BIS Hallmark certifies gold and silver jewellery purity.
b) The other marks (FPO, Agmark, Eco-mark) apply to different product categories.

Answer: (b) District Consumer Disputes Redressal Commission

Explanation:
1. A claim of Rs 25 lakh falls well within the District Commission's limit of up to Rs 1 crore.
2. So the case should be filed at the District Consumer Disputes Redressal Commission.

Teacher's Note:
a) A claim of Rs 25 lakh is well under the District Commission's Rs 1 crore limit.
b) Rajat should file his case at the District Consumer Disputes Redressal Commission.

Answer: (d) Benchmark

Explanation:
1. Hallmark, Agmark and Ecomark are all consumer quality-certification marks.
2. 'Benchmark' is not a product certification mark, so it is the odd one out.

Teacher's Note:
a) Hallmark, Agmark and Ecomark are genuine product certification marks.
b) Benchmark is unrelated — it is not a certification mark at all.

Answer: (b) CABD

Explanation:
1. IOCU was formed before India's Consumer Protection Act.
2. The Consumer Protection Act (1986) came next, followed by the RTI Act (2005), and then the GST Act (2017): giving the order C-A-B-D.

Teacher's Note:
a) Correct order: IOCU, then the Consumer Protection Act, then the RTI Act, then the GST Act.
b) This traces the global origin of consumer advocacy through to later Indian legislation.

Answer: (b) II & III

Explanation:
1. Statement I is incomplete — COPRA set up machinery at the district, state AND national levels, not just state and national.
2. Statement IV is factually wrong — COPRA was amended in 2019, not 2017.
3. Statements II and III correctly describe consumer exploitation and the origin of the consumer movement.

Teacher's Note:
a) Statement I omits the district-level tier, so it is incomplete/incorrect.
b) Statement IV gives the wrong amendment year (should be 2019, not 2017).
c) II and III are both accurate, making (b) the correct pair.