CBSE Class 10 English Complaint Letters Notes Set 01

These notes cover complaint and suggestion letters for Class 10 English: what a complaint letter is, the points to keep in mind while writing one, and 14 sample formal letters to civic authorities, service providers and companies. Each sample is laid out in full format with sender's address, date, receiver's address, subject, salutation, body and close.

Complaint and Suggestion Letters

A complaint letter is the part of written communication. These letters are written to civic authorities such as Police Superintendent, Municipal Corporations, electric supply, water supply etc.

If you write a letter which shows a lack of understanding of the issues, that could make the situation worse and your letter could be used against you in the future. Look at the complaints policy (if any) of your local authority before you write the letter.

Points to be Kept in Mind

Following points should be kept in mind while writing complaint and suggestion letters

1. Make sure you have a valid reason to complain.
2. Keep your letter short and to the point.
3. Explain why you feel that the action regarding the issue is to be taken.
4. List clearly the issues you are complaining about, in date order, with as many factual details as you can.

Sample Complaint Letters

Letter to the Superintendent of Police about the unauthorised construction of a block of three shops adjacent to the public park

129-South West Block
Green Park
New Delhi
December 15, 20XX

The Superintendent of Police
Green Park
New Delhi

Subject: Unauthorised Construction Adjacent to the Public Park

Sir

I want to lodge a complaint against Mr Ram Nath who has constructed a block of three shops adjacent to the Nehru Park in our colony. These shops were found decorating the park area today morning.

This has laid a bad example for others to occupy the government land, in any way one likes. There is complete hooliganism in this area. It would not be out of place to mention that “Might is Right” here. Residents opposed this illegal construction, but instead of listening to them, he threatened them with dire consequences. An atmosphere of fear and complete chaos is not farsighted if this state of affair continues.

Please take immediate action and safeguard the park from such anti social elements.

Yours sincerely
Jatin Sahni
(Member, Resident Welfare Association)

Letter to the Commissioner, Municipal Corporation, about inadequate parking facility in the Connaught Place area of New Delhi

125 Akbar Road
New Delhi
August 20, 20XX

The Commissioner
Municipal Corporation
Central Block
New Delhi

Subject: Inadequate Parking Facility in Connaught Place

Sir

You are well aware that Connaught Place is the heart and soul of our capital. It is the busiest place of the city. It attracts a large number of businessmen, foreigners and tourists daily. Being the centre of trade, there is a great rush in the market.

During the peak hours, one cannot park his/her car at a safe place because the parking facilities are only in name.

For parking a car one has to ensure proper safety and availability of a parking place. If a suitable spot is available by chance, it becomes difficult to get one’s vehicle back because of the shortage of space.

Under such circumstances, it is imperative on the part of the authorities to make sufficient facilities available for parking the vehicles. I hope that your department will act fast and take suitable steps to lessen the inconvenience caused to public.

Thanking you
Yours truly
Pralay Kumar

Letter of complaint to the Electricity Department against excess billing

159, Naraina ‘Block B’
New Delhi
May 15, 20XX

Customer Care
TPDDL, Naraina
New Delhi

Subject: Complaint Against Excess Billing

Sir

I am quite shocked to receive the electricity bill of Rs. 18,300/- for my house for the last two months.

It is just not possible to have used so much of electricity in the last two months as I was out of station for twenty days with my family and the house was vacant.

There seems to be a mistake in recording the reading of the meter for the last month. According to the bill, the usage of last month is 21328, whereas the meter is currently running at 20599.

Please look into the matter and rectify the mistake so that I can pay the actual amount.

Thanking you in anticipation.

Yours sincerely
Azhar Khan

Letter of complaint about wrong parking of vehicles

H No 90 C Block, Janakpuri
New Delhi
January 15, 20XX

H No 93, C Block, Janakpuri
New Delhi

Subject: Improper Parking

Dear Mr Jha

I hope you will not mind my writing to you about the improper parking of cars and two wheelers by you and your guests. Your vehicles are usually parked in such a way that the front passage to the park is totally blocked and there remains no room to enter the park. You can very well understand that the gate of park is not a proper place for parking and it is also prohibited to park your vehicles in front of it.

I humbly request you to ensure that your vehicles not obstruct/block the entrance of the park.

With regards
Yours sincerely
Ramesh Chaudhary

Letter of complaint to Municipal Council for removal of a dead buffalo

H No 59-X Block, Saket
New Delhi
February 20, 20XX

The Commissioner
Municipal Council
New Delhi

Subject: Removal of Dead Buffalo from our Colony

Dear Sir

I regret to bring to your kind notice that a dead buffalo has been lying in our residential colony for the last two days. I lodged a complaint yesterday in your office but it has been of no avail. The foul smell emitted from the dead body has made it difficult for us to breathe properly.

You are requested to remove the body of the buffalo from the colony as soon as possible. Moreover, the officials who didn’t take action in time must be suitably instructed for the future.

Yours faithfully
SK Jain

Letter of complaint to the CMHO, Cortisal Hospital, New Delhi in respect to the uncleanliness prevailing in the hospital

112, Adarsh Nagar
New Delhi
September 15, 20XX

The CMHO
Cortisal Hospital
New Delhi

Subject: Uncleanliness and Negligence of the Staff in the Cortisal Hospital

Sir

I want to draw your attention towards the unhygienic environment and negligent attitude of nursing and housekeeping staff Cortisal Hospital, New Delhi.

The nursing and housekeeping staff of the hospital hardly perform their duties well. The toilets lie unclean and wet. One can always experience the foul smell in the restrooms. Even the pharmacy is highly unorganised and lacks in maintaining proper stock of even the most common medicines prescribed by the doctors.

I request you to please take immediate steps to improve the indifferent attitude of the hospital staff for the betterment of the patients and their attendants.

Thank you
Yours faithfully
Pranav Gidwani

Letter of complaint to the General Manager, Transport Authority, complaining about rude and irresponsible behaviour of drivers and conductors

H.No. 110, Raja Park
New Delhi
June 25, 20XX

The General Manager
Transport Authority
New Delhi

Subject: Complaint against Rude and Irresponsible Behaviour of Drivers and Conductors

Sir

I want to draw your kind attention towards the rude and irresponsible behaviour of both drivers and bus conductors towards the commuters. They treat the passengers with indifference and behave very strangely and absurdly with them. They lack etiquettes and use filthy language.

The bus drivers do not stop the bus at the fixed stops. They seem to disdain the passengers and stop before or after the stop forcing the passengers to run after the bus. The passengers hardly get into the bus, when it starts. As a result, many commuters fall, and get injured.

No less irresponsible is the behaviour of conductors. They do not bother to see whether the passengers have got into the bus or not, and blow the whistle. The bus moves while passengers have only one foot on board.

They have forgotten the elementary duties of good conductors and behave indecently. No courtesy and sympathy is shown towards the senior citizens and ladies.

It is my humble suggestion that during their training, they must be taught how to deal with the passengers. They must be instructed and advised suitably to mend their ways.

Yours faithfully
Dipti Sharma

Letter to the District Collector, drawing his attention to the nuisance caused by loudspeakers in the city during examination days

41, Sainik Farms
Saket
New Delhi
April 3, 20XX

The District Collector
Saket
New Delhi

Subject: Nuisance Caused by Loudspeakers

Sir

I wish to draw your kind attention to the problem of growing nuisance created by loudspeakers in my city. It has been seen that the religious places like temple, gurudwara or mosques have started vying with each other to outdo the other in the use of loudspeakers. The frequent Jagrans and recitation of scriptures early morning or late night do not let people have a restful sleep during the night. The elderly and sick people get more disturbed as they are not able to relax due to sound pollution.

During the examination students suffer the most due to noise they are not able to concentrate and their precious time gets wasted.

There is an order which prohibits the loudspeakers being used after 11 pm but its implementation is very poorly done. Influential people make use of loudspeakers for as long as they want. The police just does not appear at such places putting common public at discomfort.

It is requested therefore to look into the matter seriously and take stringent measures to stop this nuisance.

Thanking you
Yours faithfully
Major Dhawan

Letter to the Municipal Corporation of your city complaining about the miserable condition of roads in your locality

33, Lajpat Nagar
New Delhi
February 10, 20XX

The Commissioner
Municipal Corporation of Delhi
New Delhi

Subject: Miserable Condition of Roads

Sir

I would like to bring to your kind notice the miserable condition of roads in my locality, Lajpat Nagar, Delhi. The roads and speedbreakers are broken at many places forming deep pits which makes it difficult for the vehicles to move smoothly. The buses, trucks, cars, three-wheelers and two-wheelers have to halt after every five to six seconds just to avoid mishappenings. It has been repeatedly brought to the notice of PWD, but all in vain.

The first showers of monsoon will put the things in its worst shape. The residents are in deep distress on this account and they have repeatedly expressed their resentment through the Press as well as through written complaints but nothing has so far been done.

People had also staged demonstrations last month and the authorities assured them of necessary action in the matter. I request you to get the roads repaired and constructed without any further delay lest the problem may aggravate.

Yours sincerely
Jessina Gogna

Letter of complaint about a defective television set

189, Mall Road
Delhi-110009
15th April, 20XX

The Manager
Service Section
Vipul Tech Square
Old Golf Road
Gurgaon-122002

Subject: Complaint Against a Defective Television Set

Sir

I bought a Samsung LCD 36" colour TV from M/s Pankaj Electronics, Model Town, Delhi vide bill no 1081 dated 20th February, 20XX. The television worked properly for about one month but after that it started giving troubles. Main problems which I experience are its sound is not very clear, sometimes the picture changes into black and white. Even its remote is not functioning and I have to operate the TV set manually.

I had contacted your local service engineer and he gave me a prompt visit. He could settle the problem only temporarily. After a thorough examination he revealed to me that the picture tube is not functioning properly due to some manufacturing defect.

As per the terms and conditions given in the warranty, I am entitled to get this piece replaced. I therefore request you to look into the matter urgently and do the needful at the earliest.

Yours truly
Ankush Sharma

Letter to the Chief Executive of DMRCL for complaining inconvenience caused due to Metro construction

254/B Anand Lok Society
Mayur Vihar Phase-I
Delhi
31st March, 20XX

The Chief Executive
DMRCL
New Delhi

Subject: Inconvenience Caused Due to Metro Construction

Sir

Metro in Delhi has been a blessing for its people but I would like to bring to your kind notice the inconvenience which is caused to people where metro construction work is going on.

Since construction is extended over long periods of time, congestion of roads have often led to a choc a block situation on the already overcrowded Delhi roads.

At some places barricading is done in such a way that it creates hurdles for vehicular movements. A two lane area is reduced to a small patch at some places due to this barricading. Diversions result is another type of problem. People have to travel to a long distance to reach their destinations due to these diversions.

At some places the noise created by the construction work disturbs the residents specially very small and elderly people.

Though Metro has been running very successfully in Delhi, I feel construction work should have gone on a fast speed to reduce the miseries of the people travelling by roads. Lack of feeder buses is another issue. At some metro stations we do not find feeder buses at all. Most of the feeder buses are overcrowded also. I request the authorities to arrange for more feeder buses so that people really enjoy metro ride and journey back home.

I hope that the management will certainly look into these issues and do the needful.

Thanking you
Yours truly
Aruna Dixit

Letter to DTH Operator against unethical practices

890/E
Sarita Vihar
New Delhi
April 8, 20XX

The Chief Manager
Tata Sky (DTH operation)
New Delhi

Subject: Complaint Against Unethical Practices

Sir

I have been using Tata Sky since long time and I have a pile of complaints against you.

Every time I recharge my account, I start getting network problem. After a few reminders, your agent comes and sets it all right but to my dismay visiting charges are deducted from my account for every visit. It was no fault of mine. Why should network problem arise at all. Moreover before the start of T20 cricket matches I have requested you to provide one sports channels specially Star Sports. I have been charged extra for providing this channel. But to my dismay, Star Sports channel was still blocked. When I tried to call at your office, nobody picked up the phone. In spite of my trying again and again still Star Sports channel is not there in my pack.

It is a matter of shame that you claim to provide the best services among the DTH operators but resort to cheating people.

I request you for the last time to either refund my amount or start the Star Sports channel immediately otherwise I may have to book a complaint against you in the Consumer Court.

Thanking you
Yours truly
Deepika Bahuguna

Letter to the President of Resident Welfare Association for complaining theft of motorcycle from parking area

House No 739
Pocket 5 DDA flats
Mayur Vihar Phase-I
March 2, 20XX

The President
Resident Welfare Association
Pocket 5
Mayur Vihar Phase-I
Delhi

Subject: Theft of Motorcycle from Parking Area Pocket 5

Respected Sir

This is to bring to your kind notice that there has been a deliberate theft of a bike ‘Passion Plus Hero Honda’ model 2013 motorcycle registration No: DL7SAR1758, on 20th March, 20XX at 8 : 05 pm in the evening. The most shocking thing is that it has happened within the society premises which was parked right below our block of flat no.739 pocket 5 Mayur Vihar Phase-I. This is not the first time that such incident is happening, this is the third bike that has been stolen from our very block of 20 flats, and this has been happening at an interval of every 6 months. I am highly disappointed with the security system of the area. Security of our possessions being under the security system provided by the Residents Welfare Association has been incapable of catching or stopping such thefts. The gate nearest to our block has no security guard and is open till 10 pm everyday, hence people from outside can enter any time and go out without any prohibition and hence our houses and vehicles are at a constant threat of being stolen.

It is really high time that we take action against such acts and therefore either close this gate to stop entry of people from outside or put a guard here who could register entry and exit to people coming within the block.

Today such an incident has happened to people of my block including me. We need to stop it from happening to another member, our deliberate silence and inaction is nothing but our consent to such acts of theft and an encouragement to thieves. This incident is happening in every six months. If not taken any strong action it won’t take long for it to happen every day.

I hope my letter has been able to convey my concern and a need for a strong action for security of our society and people living within the premises and that you and the committee will do best of their efforts to ensure that no such incident ever repeat itself.

Thank you
Regards
Anil Dhodi

Letter of complaint to an E-commerce company

H530, Luxmibai Nagar
New Delhi
22nd April, 20XX

The Manager
Customer Care
Snap Deal
New Delhi

Subject: Shipment of Different Goods

Dear Sir

I had ordered a set of two 100% cotton bedsheets as advertised by you from your company on 16th April, 20XX. The delivery was based on cash system. I received the delivery in time and paid the cash for it. The amount was Rs. 999 + Rs. 65 shipment charges.

After opening the box I found that the bedsheets were quite crumpled. To my shock and surprise the bedsheets are not 100% cotton. On its cover also it is mentioned that bedsheets are 60% cotton and 40% polyester. I never expected such a deal from your company of repute.

It is requested, therefore that either the bedsheets be replaced with 100% cotton ones or the amount should be refunded to me at the earliest.

Thanking you
Yours truly
Sarita Rawat