Business Communication MCQs

Question: Any factor which disturbs, confuses, or interferes with the communication of a message is known as
a) Noise
b) Inaccurate encoding
c) Inaccurate decoding
d) Disturbance
Answer: a

Question: The trump card during should be brought out at the crucial moment.
a) Interview
b) Negotiation
c) Training
d) Purchasing
Answer: b

Question: Which of the following sentences is least effective in driving for the sale?
a) Visit our web site today to order your tickets for the Super Bowl
b) We hope to hear from you soon
c) Mail the enclosed card now–your free gift is waiting
d) Call our 800-number within 24 hours to place your order for the Mac II recorder
Answer: b

Question: Complaint letter should be called
a) Persuasive letters
b) Claim letter
c) Inquiry letters
d) Sales letters
Answer: b

Question: A memorandum (memo) is considered a brief form of written communication for:
a) internal use
b) external use
c) formal use
d) legal use
Answer: a

Question: Effective professional correspondence uses an appropriate style, clear and concise language, and
a) the passive voice
b) the active voice
c) open punctuation
d) mixed punctuation
Answer: b

Question: The foremost barrier to oral communication is
a) interestedness
b) humility
c) concentration
d) poor listening
Answer: d

Question: The first goal in writing a business letter is to get the recipients
a) address
b) attention
c) services
d) trade
Answer: a

Question: If the employees do not abide by the norms of organisation, or violate the rules and regulations the employer will give to employee
a) warning
b) suggestion
c) counselling
d) advice
Answer: a

Question: The time you spend on activities such as eating, sleeping, bathing, exercises, and caring for your home is
a) Committed time
b) Discretionary time
c) Maintenance time
d) Family time
Answer: c

Question: Which of the following is a correct dateline for a business letter?
a) August, 20, 1998
b) 20-Aug-98
c) August 20, 1998
d) Aug 20 1998
Answer: c

Question: Communication is the task of imparting
a) training
b) information
c) knowledge
d) message
Answer: b

Question: An example of a communication channel is
a) face-to-face conversation
b) feedback
c) context
d) noise
Answer: a

Question: In business, the purpose of writing is mainly to
a) entertain
b) Both inform and persuade
c) persuade
d) inform
Answer: b

Question: Good business letters are characterized by the following personal quality of the writer
a) seriousness
b) humour
c) sincerity
d) formality
Answer: c

Question: Informative writing focuses primarily on the
a) writer
b) reader
c) latest news
d) subject under discussion
Answer: d

Question: Down ward communication flows from to
a) Upper to lower
b) Lower to upper
c) Horizontal
d) Diagonal
Answer: a

Question: Letters that please the receiver are called
a) Yes letters
b) routine letters
c) invitation letters
d) good-news letters
Answer: d

Question: Feedback can come in the form of
a) environmental noise
b) nonverbal communication only
c) verbal communication only
d) verbal and nonverbal listener responses
Answer: b

Question: include investigation of an issue or problem or Calculation of financial ratios of a company.
a) Formal report
b) Analytical Letter Reports
c) Scientific Reports
d) Informational Letter Reports
Answer: b

Question: In interpersonal communication, ethics
a) are important
b) stand in the way of honesty
c) increase barriers to understanding
d) are not a consideration
Answer: a

Question: Barriers are caused due to the faulty physical conditions such as ringing telephone, poor listening, etc.
a) Interpersonal
b) Physical
c) Technological
d) Organizational
Answer: b

Question: The information of MIS comes from the
a) Internal source
b) External source
c) Both Internal and External sources
d) None of the options
Answer: c

Question: is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.
a) Interpersonal communication
b) Upward communication
c) Directional communication
d) Occupational communication
Answer: b

Question: A creative way to brainstorm, plan, and put your vision into action is to use a(an)
a) Mind map
b) Visualization
c) Time log
d) To-do list
Answer: a

Question: The following is the permanent records for business
a) Business letters
b) Ledgers
c) Production reports
d) All of the above
Answer: a

Question: An effective oral presentation process follows steps.
a) 3
b) 4
c) 5
d) 6
Answer: a

Question: expressly designed for the support of individual and collective decision making.
a) MIS
b) DSS
c) IPS
d) OSS
Answer: b

Question: What is the primary purpose of report
a) To control problems, sell products and services
b) To analyze problems and predict practical alternatives
c) To monitor and control production, sales, shipping, etc
d) To solve problems and supply facts
Answer: b

Question: When a person receives a message, it is their responsibility to provide the sender:
a) Feedback
b) Self Concept
c) Perception
d) Nonverbal Clues
Answer: a

Question: Which is not the type of communication channel
a) Speaking, listening
b) Writing, reading
c) Visualizing, observing
d) Thinking, acting
Answer: d

Question: The handshake that conveys confidence is
a) Limp
b) Firm
c) Loose
d) Double
Answer: b

Question: What type of audience are, people who have to act or make decisions on the basis of the report
a) Primary
b) Secondary
c) Immediate
d) None of the options
Answer: a

Question: Management information systems (MIS)
a) create and share documents that support day – today office activities
b) process business transactions (eg, time cards, payments, orders, etc)
c) capture and reproduce the knowledge of an expert problem solver
d) use the transaction data to produce information needed by managers to run the business
Answer: d

Question: As per Newman and Summer Communication is the Exchange of
a) Facts
b) Opinion
c) Emotions
d) All of the above
Answer: d

Question: are routine reports prepared at regular time interval – daily, weekly, monthly quarterly or annually.
a) Periodic Reports
b) Formal Reports
c) Progress Reports
d) Conference Reports
Answer: a

Question: Registering sound vibrations
a) Hearing
b) Verbal communication
c) Non – Verbal communication
d) Listening
Answer: a

Question: Set off the list of Do and Donts by using
a) Body
b) Letter heads
c) Bullets
d) Formal
Answer: c

Question: Which of the following is accomplished initially while planning a report
a) Defining purpose
b) Identifying the sequence in which tasks should be performed
c) Preparing a work plan
d) None of the options
Answer: a

Question: The following is (are) the most effective way of communications.
a) Verbal
b) Non verbal
c) Written
d) All of the above
Answer: c

Question: Which of the following is not part of a cover letter?
a) Salutation
b) Return address
c) References
d) Close
Answer: c

Question: The essence of time management is taking charge of your life and not allowing to control
a) Poor study skills and habits
b) Interruptions
c) Distractions
d) Anxiety
Answer: b

Question: In block text format, you do not each paragraph
a) Indent
b) Punctuation
c) Margin
d) Transition
Answer: a

Question: The backbone of any organization is
a) Information
b) Management
c) Employee
d) Capital
Answer: a

Question: Internal information for MIS may come from any one of the following department.
a) Customers care department
b) HR department
c) Marketing department
d) Production department
Answer: a

Question: In claim letter the initial statement should contain
a) Good news
b) Bad news
c) Mixed news
d) Ambiguous
Answer: a

Question: Which of the following terms best describes the grapevine as a communication pattern?
a) Diagonal
b) Informal
c) Serial
d) Verbal
Answer: b

Question: Managing your time consistently involves creating good study habits and getting organized. Which of the following will NOT allow you to accomplish that?
a) Packing your lunch the night before
b) Putting your backpack at the door
c) Studying all night for an exam
d) Backing up your work
Answer: c

Question: The form of communication used most of the time for written messages to persons inside your organization is called
a) Memorandum
b) Business letter
c) Pamphlet
d) Adjustment letter
Answer: a

Question: The primary goal of the beginning of a persuasive message is to
a) Sell the idea
b) Gain the reader’s attention
c) Establish a courteous tone
d) Present the pros and cons of the message
Answer: b