Maharashtra Board Class 12 English Chapter 3.5 Drafting a Virtual Message Textbook PDF Download

3.5 Drafting A Virtual Message

Ice Breakers

(i) Given below is a two-way communication cycle or the process of communication.

(a) Can you guess the role of the sender and the receiver in this process? What do we encode? What do we decode?

The sender sends a message by encoding it. The receiver gets the message and decodes it. There is also feedback. Noise can disturb the message.

(b) People send messages to others for different purposes. Mention at least five purposes or reasons for which messages are generally sent.

(1) To give important information

(2) To ask for help or advice

(3) To say thank you or show appreciation

(ii) Given below is a tree-diagram explaining two major types of messages. Complete the blank boxes in the diagram. One is done for you.

Messages can be written for informal people like parents, friends, and family. Messages can also be written for formal people like the principal, teachers, and bosses.

Teacher's Note

Messages are short pieces of information we send to people. In India, many students send messages to their teachers about school work or absences.

Exam Trick

Remember: A message has a date, time, who it is for, the body, and the sender's name. Always write the message parts in the correct order.

Points to Remember

Messages are informal ways to communicate.

There are four types of messages: positive, negative, neutral, and persuasive.

A message must have date, time, name of person, body, and sender's name.

Write only important details in a message.

Drafting A Virtual Message

Communication is an important part of human life. Exchange of ideas, thoughts and information from one person to another is communication. As the most intelligent animal on the planet, humans have derived different communication processes to express themselves and understand each other. Before the advent of oral communication, non-verbal methods were used such as gestures, facial expressions and movements. On broader terms, communication can be in various forms such as:

Oral

Written

Virtual

A message is an informal means of communication. The receiver of the message has to go through the given message and pick out the most vital bits of information. Then, he or she should be able to reproduce that information in order to convey it to the person for whom it is intended.

In general there are four types of messages:

1. Positive Messages - Convey good feelings through thanks, appreciation, expression of interest, sympathy, extended help, solace.

2. Negative Messages - Convey disappointment, disapproval, dissatisfaction, messages of disapproval, disagreement, denial, refusal, cancellation, etc.

3. Neutral Messages - No feelings, no emotions, no sentiments, dry messages, messages showing neither joy nor sorrow, messages that do not draw any conclusion

4. Persuasive Messages - act that communicates persuasively, agreement on the writer's point of view, use of convincing language or words

Teacher's Note

There are many types of messages we use every day. In your home, you may leave a message for your family about when you will come back from school.

Exam Trick

Remember: Positive messages make people happy. Negative messages give bad news. Neutral messages are just facts with no feelings.

Points to Remember

Positive messages say good things.

Negative messages say bad things.

Neutral messages have no feelings.

Persuasive messages try to convince someone.

What Is Virtual Communication?

We define virtual communication as a mode of communication that includes the use of technology - audio and video to communicate with people who are not physically present in front of us. People can be in the next room, other floor, in neighbourhood or even miles away. Although virtual communication started way back with the invention of telephone, the advent of webcams, video conferencing and instant communication made virtual communication a big hit. Today we use virtual communication in almost every walk of life - within family, friends, and office, to name a few.

Today we will learn more about virtual communication and explore why it has become one of the most popular ways of communication. In addition, we give a sneak preview of some of the best virtual communication tools used across the world.

Six major types of messages:

1. Directional Messages - What You Should Do

2. Messages of Possibility

3. Messages of Reality

4. Messages of Necessity

Teacher's Note

Virtual communication means talking to people using phones, video calls, or email. In India, many students use WhatsApp to talk to their friends even when they are not in the same place.

Exam Trick

Remember: Virtual = using technology. Like a video call with your grandmother who lives far away - that is virtual communication.

Points to Remember

Virtual communication uses technology like phones and video calls.

People can be far away but still talk through virtual communication.

Telephone started virtual communication long ago.

Today we use virtual communication with family, friends, and office.

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