CBSE Class 12 Business Studies Consumer Protection Online Test Set D

1. In case an aggrieved consumer is not satisfied with the decision of the State Commission, he can make a further appeal in

2. The consumer has a right to get relief in case of defective goods or deficient services as per the________________

3. Aishwarya filed a complaint with the State Commission after the owner refused to give her custody of the merchandise despite her paying the full price as per the terms and circumstances of the pricing system. Determine which consumer rights are being exercised in the situation at hand.

4. Which of the following statements is not true with regard to the District Forum?

5. From the point of view of business, which one of the following is a reason because of which consumer protection is important?

6. If any of the parties are not satisfied by the order of District Commission can appeal against such order to the _____.

7. As per the _____________ the consumer has right to acquire knowledge and to be a well informed consumer through life.

8. Who can file a complaint under the Consumer Protection Act, 1986?

9. _______ is set up by the Central Government

10. Megha purchased five liters of Coconut oil from a nearby shop. After using it she had a doubt that it is adulterated. She sent it for a laboratory test which confirmed her doubt.'She files a complaint in court and proved her point. What relief will be available to Megha?

11. ___ is one of the redressal agencies for redressing consumer grievances.

12. Which of the following are the ways and means of consumer protection?

13. Dipika Pallikal, the Padma Shri recipient, in a petition filed in 2012 said that she had faced humiliation and loss of reputation, as a transaction using a bank's debit card at a hotel in the Netherlands' Rotterdam failed, though she had a balance of more than 10 times the billed amount in her account. The bank claimed that the incident was a case of 'force majeure', which means a natural and unavoidable catastrophe or an act of God, and was beyond is control. A consumer court in Chennai has directed the bank to pay a compensation of lakh to Dipika Pallikal for 'deficiency in service'. The bank was also directed to pay her ?5,000 as expenses. Identify the right of consumers being exercised in the given case.

14. _________ is a consumer dispute redressal agency.

15. Which of the following statements is not true with regard to the National Commission?

16. Ranjan bought a bottle of soft drink of a famous beverage company and found a gutka pouch floating inside the bottle. He forwarded a legal notice to the company, accusing it of the deficiency in service that could cause health hazard to the consumer. Identify the right of consumer being violated in the given case.

17. The right which gives the right to consumer freedom to choose from a variety of products at competitive prices-

18. A consumer court in Pune slapped a ?55,000 fine on a reputed online food-delivery company along with a hotel for delivering non-vegetarian food to a lawyer who had ordered a vegetarian dish. He had ordered paneer butter masala but was delivered butter chicken instead. When he reportedly registered the complaint, the hotel promised to replace it and send another parcel of food with the correct dish. However, Deshmukh allegedly received butter chicken instead of paneer butter masala the second time as well. Deshmukh sent notices to both the restaurant and the online food-delivery cpmpany for 'hurting religious sentiments'. Identify the right of consumers being violated in the given case.

19. Identify the responsibility of consumers being highlighted in the picture given below.

20. _____ provides for setting up of three-tier enforcement machinery.

21. ___ means any person who buys any goods for personal use or hires or avails of any services for a consideration.

22. ____ are set up in each district by the State Government concerned.

23. Any person who buys products for personal use or hires or uses services for a fee is referred to as a-

24. A District Forum has jurisdiction to entertain a consumer complaint involving product value:

25. Which one of the following is not a consumer right?