CBSE Class 12 Business Studies Consumer Protection Worksheet Set A

Question. Sandeep purchased a diesel car for Rs. 7 lacs from an automobile company and found its engine defective. Despite many complaints the defect was not rectified .Suggest to him the appropriate authority where he could file a complaint under consumer protection Act.
Answer: District Forum.

Question. A co. is using sub- standered electric wiring in its coolers. Which consumer right is being violed?
Answer: right to safety.

Question. Mr. Soni a consumer purchased medicines without noticing the date of expiry . He also did not obtain the cash memo. Do you think he will be able to protect himself by the loss caused due to expired medicines ? give reasons in support of your answer?
Answer: In the given case, Mr. soni as a consumer was not able to fulfill his responsibility at two fronts.
(I) He didn’t go through the packing specifications mentioned on the product at the time of purchase.
(II) Most importantly , he did not obtain the cash memo from the surer. A cash memo is a proof of purchase and it is must for filing any complaint. Hence , he will not be able to protect himself by the loss caused due to expired medicines.

Question. Mr. Verma who was a vegetarian went to a snack bar for having French fries and later found out that it had non-vegetarian content. Neither the advertisement nor the packing of the product displayed that the product has non-vegetarian content. Will Mr. Verma be able to claim compensation which right of the consumer is violated here?
Answer: In the given case there is violation of the consumer right to know .Acc. to the amendment of the regulations in weight and measurement Act.(2000) every product should explicitly bear a green dot for vegetarian ingredients while brown reveals that non-vegetarian ingredients have been used. It is also mandatory to show the dot on an advertisements electronic or press and all posters ,banners ,stunts etc. hence Mr. Bharti would be able to claim the compensation.

Question. As a well informed consumer. what kind of quality certification marks you will.
Look for before buying ‘products? Specify any 6.
Answer: Some of the quality certification marks are:
(1) FPO( Fruit Products Order 1955) – It contains specification and quality control requirements regarding the production and marketing of processed fruits and vegetables ,sweetened aerated water, vinegar and synthetic syrups.
(2) ISI- On consumer durable products.
(3) Hall mark- BIS certification scheme for gold jewellery items.
(4) Earthen Pitcher –For Labeling Environment friendly products.
(5) AGMARK – It is a grade standard for agricultural commodities and like stock products.
(6) Wool mark- It signifies 100% pure wool.

Question. A shopkeeper sold you some spices, claiming that they were pure. Later a laboratory test formed that those were adulterated what precautions should you have taken before buying and what remedies are available to you for the wrong act?
Answer: We should have been conscious about quality and should obtain cash memo from the seller while purchasing goods. The remedies available are:
(1) Getting the product replaced
(2) Getting the refund of the price
(3) Compensation.

Question. Name any two NGO’s engaged in protecting and promoting consumer’s interest.
Answer: (a) Consumer co ordination council ,Delhi
(b) Consumers Association, kolkata .

Question. Saroj wants to file a complaint where the value of goods or services in question along with the compensation claimed amounts to 25 lakhs.
Answer: State Commission.

Important Questions for NCERT Class 12 Business Studies Consumer Protection

Question. A producer of Surajmukhi claimed in an advertisement in a national newspaper that his product has large amount of vitamins, Minerals and Proteins. However, tests indicated that it was a false claim. Whose example is this?
(a) Exploitation of consumer
(b) Welfare of consumer
(c) Information for consumer
(d) None of these

Answer : A

Question. Which of the following happens to be a feature of the Consumer Protection Act?
(a) Coverage of items
(b) Coverage of sectors
(c) Compensatory nature of provisions
(d) All of these

Answer : D

Question. The Provisions of Consumer Protection act came into force from
(a) 1986
(b) 1987
(c) 1988
(d) 1991

Answer : B

Question.Who can file a complaint before the appropriate consumer forum? [U]
a. One or more consumers, on behalf of numerous consumers.
b. Central Govt. or any State Govt.
c. Any registered Consumer’s Association
d. All of the above
Answer : D

Question.The rights of a consumer are protected under: [R]
a. Consumer Protection Act, 1986
b. Consumer Protection Act, 1932
c. Consumer Protection Act, 1984
d. Consumer Protection Act, 1983
Answer : A

Question. Informing consumer about their rights is part of
(a) Right to Safety
(b) Right to Information
(c) Right to Consumer Education
(d) Right to be Heard

Answer : C

Question. Who, of the following, cannot be considered a consumer?
(a) A person who buys things to further sell them consideration.
(b) A person who gets things without consideration.
(c) A person who uses things without the permission of the purchasers.
(d) All the above

Answer : D

Question. Which of the following is a basis for a complaint?
(a) Defective things
(b) Deficiency in service
(c) Charging more price
(d) All of these

Answer : D

Question. Who of the following cannot file a complaint?
(a) Individual consumer
(b) Consumer association that has not been recognised
(c) Central government
(d) State government

Answer : B

Fill in the Blanks

1. In district forum, president can be Working or retired judges of district court.

2. The president and member of National Commission are appointed by Central Government.

3. District Forum entertains complaints for the goods or services, whose value does not exceed Rs 20 lakhs.

4. State Commission entertains complaints of goods or services, whose value exceeds Rs 20 lakhs and less than one crore.

5. The consumer must insist on Cash Memo.

6. A business engaging in any form of exploitative trade practices would invite Government interventions.

7. Satisfied customers only lead to repeat sales.

8. Business organization use Resources which belong to the society.

9. It is the Moral Justification of any business to take care of consumer’s interest and avoid any form their exploitation.

10. Ask for a Cash Memo on purchase of goods and services.

11 consumer is said to a king in a free market economy.

12. When a consumer feels exploited, he/she has the right to approach a Consumer Court to file a complaint. - .

13.Read Labels carefully, so as to have information about prices, net weight, etc.

14.Ask for a Cash Memo on purchase of goods and services. This would serve as a proof of purchase made. Buy only Standardized goods as they provide quality assurance. 

15. As per the Caveat Venditor “Let the Seller beware”.

Question. What is the quality mark provided to agricultural commodities and live stock products?
Answer: AGMARK.

Question. Which consumer right gives the business firms freedom to set up their own consumer service and grievance cells?
Answer: Right to representation.

Question. Mention when as a consumer you are not in a position to resolve your grievance under consumer protection act.
Answer: As a consumer we are not in a position to resolve our grievances when we have not fulfilled the responsibilities of a consumer.

Question. A co. is using sub- slandered electric wiring in its coolers. Which
consumer right is being violed?
Answer: right to safety.

Question. Which document serves as an evidence of purchase?
Answer: “Cash Memo.”

Question. Vasvi purchased a bottle of pickle from the local grocery shop. The information provided on the bottle was not clear. She fell sick on consuming it. She filed a case in the District Forum under the Consumer Protection Act and got the relief.
A) Identify the important aspect neglected by the marketer in the above case.
B) Explain briefly the functions of the aspect identified in (a) above. (4)
Answer: A) The marketer had overlooked the Labeling as it was not done appropriately for the product. Labeling is the display of label in a product. A label contains information about a product on its container, packaging, or the product itself. It also has warnings in it. For e.g. in some products, it is written that the products contain traces of nuts and shouldn’t be consumed by a person who’s allergic to nuts. The type and extent of information that must be imparted by a label are governed by the relevant safety and shipping laws.
B) The functions of labeling are detailed below:
I) describe the product and specifies its contents: Labeling provides information about the core function of the product i.e. how and why the product is likely to be beneficial to the prospective buyer. It educates them about the usage and precautions related to the product. It also gives detailed information about the ingredients of the product.
Ii)Helps in identification of the product or brand: The label contains the logo, brand name, tagline, name and address of the manufacturer etc. of the product which helps in easy identification of the product.

Question. Rita wants to buy a packet of juice .As an aware customer how can she be sure about the quality of juice she plans to buy?
Answer: Rita can check for FPO (Fruit product order 1955) certifications. She can check the date of manufacture and expiry and check the storage / display conditions.

Question. Geeta goes to a doctor to get herself treated for an injury in her hand. The doctor being her distant relative charged her nothing for the treatment. However, after a few days she develops an infection on the wound because the doctor didn’t use sterilised instruments. Later on, she is advised by the surgeon to get the infected finger removed. Therefore, she is very angry with the doctor.
In context of the above case:
Can Geeta file a case against the doctor if she decides to take a legal action? Why or why not? Give a reason in support of your answer.
Answer: No, Geeta cannot file a case against the doctor because she is not a consumer because she didn’t pay for the services.

Question. Gaurav purchased a pack of sweets for his son from a shop in the nearby market. After consuming those sweets, the condition of his son deteriorated and he had to be hospitalized. Later on through a laboratory test, it was certified that the sweets were adulterated.
State any one precaution that he should have taken while purchasing packed sweets.
Name the appropriate redressal agency that he can approach in case he decides to file a case against the shopkeeper.
State any two values which are lacking in the shopkeeper.
Answer:
Gaurav should have checked for the quality assurance mark like FPO /FSSAI on its label while purchasing the food product.
District Forum
The two values which are lacking in the shopkeeper are:
Honesty
Concern for others.

Question. Mr. Sony a consumer purchased medicines without noticing the date of expiry. He also did not obtain the cash memo. Do you think he will be able to protect himself by the loss caused due to expired medicines? Give reasons in support of your answer?
Answer: In the given case, Mr. sonic as a consumer was not able to fulfill his
Responsibility at two fronts.
(I) He didn’t go through the packing specifications mentioned on the product at the time of purchase.
(II) Most importantly, he did not obtain the cash memo from the surer. A
Cash memo is a proof of purchase and it is must for filing any complaint.
Hence, he will not be able to protect himself by the loss caused due to Expired medicines.

Key points to remember for Chapter 12 Consumer Protection

• Importance/Need of Consumer Protection :            
(i) From the point of view of consumer :
(a) Consumer ignorance.
(b) Unorganised consumers.
(c) Widespread exploitation of consumers.

(ii) From the point of view of business :
(a) Long-term interest of business.
(b) Business uses society’s resources.
(c) Social responsibility.
(d) Moral justification.
(e) Government intervention.

• Consumer Protection Act, 1986 :

(i) Consumer Rights :
(a) Right to Safety : against goods and services hazardous to life.
(b) Right to be Informed : of true, accurate and adequate information about a product.
(c) Right to Choose : from a variety of products at competitive rates.
(d) Right to be Heard : by filing complaints if dissatisfied.
(e) Right to Seek Redressal : get relief or compensation against exploitation.
(f) Right to Consumer Education : to become a well-informed consumer.

(ii) Consumer Responsibilities :
(a) Be aware about the variety of goods and services available.
(b) Ensure quality certification marks.
(c) Use products safely.
(d) Read labels carefully.
(e) Obtain cash memo.
(f) File a complaint when required.
(g) Form consumer organisation.
(h) Save the environment.
(i) Get a fair deal.

(iii) Reliefs available :
(a) Removal of defects.
(b) Replacement of goods.
(c) Compensation for loss or injury suffered.
(d) Refund of prices and punitive damages.
(e) Issue corrective advertisement.
(f) Withdrawal of hazardous goods from sale.
(g) Cease manufacturing of hazardous goods.
(h) Contribution in consumer welfare fund.
(i) Discontinue unfair trade practice.

• Redressal agencies under the Consumer Protection Act :
(i) District Forum :
(a) Consists of one President and two other members.
(b) Appointed by the concerned State Government.
(c) For disputes upto ₹ 20 lakh.
(d) If unsatisfied by the decision of the District Forum, a consumer can approach in the State Commission within 30 days of passing of the order.

(ii) State Commission :
(a) Consists of one President and two other members.
(b) For disputes from ₹ 20 lakh to ₹ 1 crores.
(c) Appointed by the concerned State Government.
(d) If unsatisfied, appealable in the National Commission within 30 days of passing of the order.

(iii) National Commission :
(a) Consists of one President and four other members.
(b) For disputes exceeding `1 crores.
(c) Appointed by the Central Government.
(d) If unsatisfied by the decision of the National Commission, the consumer can appeal in the Supreme Court about a matter falling in its original jurisdiction.
(e) In all other cases, the order of National Commission is final and cannot be challenged further.

• Role of Consumer Organisations and NGOs : These are non-profit organisations which aims at protection and promotion of the interest of the consumers.

• Several functions are as follows :
(i) Educating the general public about consumer rights by organising training programmes, seminars and workshops.
(ii) Publishing periodicals and other publications to impart knowledge about the consumer problems.
(iii) Carrying out comparative testing of consumer products in the accredited laboratories.
(iv) Encouraging consumers to strongly protest and take action against the unfair trade practices.
(v) Providing legal assistance to the consumers.
(vi) Filing complaints in appropriate consumer courts on behalf of the consumers.
(vii) Taking an initiative in filing cases in the interest of the general public.

• Important Consumer Organisations and NGOs :
(i) Consumer Coordination Council, Delhi.
(ii) Common Causes, Delhi. (iii) Voluntary Organisation in Interest of Consumer Education (VOICE), Delhi.
(iv) Consumer Education and Research Centre (CERC), Ahmedabad.
(v) Consumer Protection Council (CPC), Ahmedabad.
(vi) Consumer Guidance Society of India (CGSI), Mumbai.
(vii) Mumbai Grahak Panchayat, Mumbai.
(viii) Karnataka Consumer Service Society, Bangalore.
(ix) Consumers Association, Kolkata.
(x) Consumer Unity and Trust Society (CUTS), Jaipur.

IMPORTANCE OF CONSUMER PROTECTION

FROM consumer point of view
1. Consumer Ignorance
- Consumers are not aware of their rights and reliefs available
Hence it is necessary to educate them
2. Unorganized Consumers
Consumers need to be organized into consumer organizations which will take care of
- their interests
3. Widespread exploitation of consumers
Consumers might be exploited by exploitative and unfair trade practices like advertising
black marketing
They need protection against such malpractices

From point of view of business

1. Long term interest of business
Business realize that it in their long term interest to satisfy customers
Satisfied customers will buy the product again and result in more profit

2. Business uses society resources
Business uses resources from the society
It is their responsibility that its product should be in public interest

3. Social responsibility :
Business has responsibilities toward various groups like consumers, investors,shareholders
It should take care of their interest

4. Moral justification
Business must avoid practices like black marketing , unsafe products , misleading advertising

5. Govt intervention
Govt will intervene if business is engaging in any unfair trade practices
This can spoil and tarnish the image of the company

Consumer Protection Act 1986

RIGHTS

• Right to safety :- the consumer has right to be protected against goods and services which are hazardous to life
e.g all consumers should use electrical products with I SI mark
• Right to be informed: The consumer has right to have complete information about the product he intends to buy like its price ,date of manufacture , price etc
• Right to choose :-The consumer has right to choose from variety of products at competitive prices
• Right to be heard :- The consumer has right to file a complaint in case dissatisfied By a product or a service . Hence many company have set up their own customer ser vice And grievance cell

6. Right to seek redressal : The consumer has a right to get relief in case product /service falls short of his expectation

7. Right to consumer education :- consumer should be aware of their rights and reliefs available to him

CONSUMER RESPONSIBILTIES
1. Buy only standardized goods as they provide quality assurance ISI electrical goods , FPO food products
2. Read labels carefully like prices , weight , manufacturing dates
3. Ask for a cash memo on purchase of goods /services
4. Be aware of various goods / services available so that u make an intelligent choice
5. File a complaint in consumer forum in case goods are not of proper quality
6. Respect environment ---avoid waste, littering, pollution

Who can file a complaint ?
• Any consumer
• Any registered consumers association
• The Central / State Govt
• A legal heir or representative of deceased consumer

REDRESSAL AGENCIES UNDER CONSUMER PROTECTION ACT (3 TIER )

1. District Forum : consists of president & 2 other members ( one of them is woman)
                                               Appointed by State Government
Complaint can be made --when value of goods and compensation does not Exceed Rs20 lakhs
Can appeal if not satisfied with judgment within 30 DAYS TO State Commission

2. State commission : consists of president & 2 other members ( one of them is woman)
                                              Appointed by State Government
Complaint can be made --when value of goods and compensation claimed Exceed 20 lakhs but does not exceed Rs 1 crore Can appeal if not satisfied with judgment within 30 DAYS to National Commission

3. National Commission : consists of president & 4 other members ( one of them is woman)
                                             Appointed by Central Government
Complaint can be made --when value of goods and compensation
claimed
Exceeds Rs 1 crore
Can appeal if not satisfied with judgment to SUPREME COURT OF INDIA

RELIEF AVAILABLE
1. To remove the defect in goods
2. To replace the defective product
3. To refund the price paid for the product / service
4. To pay reasonable amount of compensation suffered by the consumer
5. To discontinue the unfair / trade practice
6. To withdraw hazardous goods from sale

Role of Consumer organizations and NGO
1. Educate the general public about their rights by organizing workshops and seminars
2. Providing legal assistance to consumers
3. Filing complaints in consumer courts
4. Publish periodicals about consumer products 

Important Questions for NCERT Class 12 Business Studies Consumer Protection

Question. What relief is available to a consumer who suffers due to consumption of a medicine beyond its expiry date? 
a.. To get a reasonable amount of compensation for loss suffered.
b. To get the expired medicine replaced by a new one.
c. To get the refund of the price paid for the medicine.
d. All of the above
Answer : D

Question.---------------- a standardised mark is printed on jewellery.
a. AGmark 
b. ISI
c. Hall mark
d. ISO , 2009
Answer : C

Question. Which of the following Acts is related to the Consumer’s protection?
(a) Consumer Protection Act, 1986
(b) Indian Companies Act, 1956
(c) Indian Partnership Act
(d) Indian Contract Act

Answer : A

Question.---------------- set up in each district by the state govt. Concern
a. National commission 
b. State commission
c. district forum
d. None of these
Answer : C

Question.All of these are basic consumer rights under Indian law concept which?
a. The right to be compensated 
b. The right to be heard
c. The right to be educated
d. The right to be gratefull
Answer : D

Question. A Co. Is using sub-standard electric wiring in its coolers. Which consumer right is being violated?
a. Right to be heard 
b. Right to seek redressal
c. Right to safety
d. Right to education
Answer : C

Question. What are the different ways of exploiting of consumer in the market?
a. Higher price 
b. Quality lapse
c. Under weight and under measurement
d. All of above
Answer : D

Question. Appeal against the order of national commission can be preferred before?
a. The President 
b. The ministry of consumer affairs
c. The supreme court of India
d. None of the above
Answer : C

Question. Consumer Protection Act is applicable: 
a. Immovable goods
b. Movable goods
c. Specific goods and services
d. All goods and services.
Answer : D

Question. “Consumer has the right to present before the appropriate forum or authourities all those matters which effect his interests”. It is termed as right to be : [R]
a. Heard
b. Informed
c. Safety
d. Education
Answer : A

Question. Right to safety
(a) Protects consumer from physical damage or injury
(b) Informs the consumer
(c) Both (a) and (b)
(d) None of the above

Answer : A

Question. If the value of product is ™10 lacs the consumer can file case in
(a) District Forum
(b) State Commission
(c) National Commission
(d) All of the above

Answer : A

Fill in the Blanks

1.The Government can protect the interests of the consumers by enacting various legislations. 
2.Replacement of a damaged product is one of the example of Relief available to the consumer. 
3.An understanding of his Responsibilities would also enable a consumer to safeguard his interests. 
4.National Commission is to be approached when the compensation claimed is more than One Crore rupees. 
5.Read Labels carefully, so as to have information about prices, net weight, etc. 
6.Ask for a Cash Memo on purchase of goods and services. This would serve as a proof of purchase made. 
7.Buy only Standardized goods as they provide quality assurance. 
8.Confederation of Indian Industries have laid down their Code of Conduct for their members, which has guidelines in their dealings with the customers. 
9.In case the aggrieved party is not satisfied with the order of the State Commission, he/she can appeal before the National Commission within 30 days of the passing of the order. 
10.The Consumer Protection Act, 1986 provides for a Three tier machinery at the district, state and national levels for redressal of consumer grievances. 
11.The Government can protect the interests of the consumers by enacting various legislations. 
12.Replacement of a damaged product is one of the example of Relief available to the consumer. 
13.An understanding of his Responsibilities would also enable a consumer to safeguard his interests.
14.National Commission is to be approached when the compensation claimed is more than One Crore rupees. 

Question.Reena purchased one litre of pure desi ghee from a shopkeeper. After using it, she had a doubt that it is adulterated. She sent it for a laboratory test which confirmed that the ghee is adulterated. State any six reliefs available to Reena, if she complains and the consumer court is satisfied about the genuineness of the complaint. 
Answer: In case of genuineness of the complaint, the court can issue one or more directions to the opposite party. Six reliefs available to Reena, if she complains are
1)To remove defect from goods or services: If there is defect in the goods or services then the court can pass the order to remove defect from goods or services. For example, if there is defect in TV then court can pass the order to remove the defect from TV.
2)To refund the price: If the seller is failed to remove defect from the product, order can be passed to refund the customer. In above example if seller fails to remove defect from TV then court can pass order to refund the price paid by the customer.
3)To replace the defective good with a new one: If the seller is failed to remove defect from the product, order can be passed to replace the product immediately. In above example if seller fails to remove defect from TV then court can pass order to replace the TV immediately.
4)To pay a reasonable amount of compensation for any loss or injury suffered: Seller is liable to pay appropriate compensation if Loss or injury suffered from defective product.
5)To pay punitive damages: Punitive damages may be recovered from seller in some cases.
6)To discontinue the unfair/restrictive trade practices: Unfair or restrictive trade practices should be stopped immediately to save consumers.

Question. Prakhar purchased an ISI mark electric iron from Bharat Electricals. While using, he found that it was not working properly. He approached the seller and complained for the same. The seller satisfies Prakhar by saying that he will ask the manufacturer to replace this iron. The manufacturer refused to replace and Bharat Electricals decided to file a complaint in the consumer court. Can Bharat Electricals do this. Why? Also explain who is a consumer as per Consumer Protection Act, 1986. 
Answer: Bharat Electricals cannot file a complaint. This is because Bharat Electricals is not a consumer as per Consumer Protection Act, 1986 because they bought the goods for resale or for commercial purpose. Under the Consumer Protection Act, a consumer is defined as:
(i) A person who buys goods for consideration which has been paid promised, or partly paid and partly promised or under any scheme of deferred payment. It includes any user of such goods, when such use is made with the approval of the buyer but does not include a person who obtains goods for resale or any commercial purpose.
(ii) Any person who hires or avails any service for consideration which has been paid or promised or partly paid and partly promised or under any system of deferred payment. It includes any beneficiary of services when such services are availed of with the approval of the person concerned but does not include a person who avails of such services for any commercial purpose.

Question.Ved purchased some medicines worth Rs. 1000 for his wife from a chemist in the nearby market. But, he didn’t take the cash memo for it from the chemist. After taking those medicines the condition of his wife deteriorated and she had to be hospitalized. Later on through a laboratory test it was certified that the medicines were spurious.
Can he file a case against the chemist? Justify your answer with the help of a suitable reason.
State any two values which are lacking in the chemist.
Answer:
No, he cannot a case against the chemist as he didn’t take the cash memo for it from the chemist. A cash memo is the conclusive proof of the purchase of goods.
The two values which are lacking in the chemist are:
Humanity
Trustworthiness.

Question. State any three points which highlight the importance of consumer protection from consumer’s point of view. 
Answer:  Importance of consumer protection from consumer’s point of view is:
Spreading Awareness among the Consumers: Due to widespread ignorance of consumers about their rights and reliefs available to them, they need to be made aware in this regard Consumer protection provides information to the ignorant consumers regarding their rights and reliefs available to them. With this, even the sellers who try to cheat the ignorant and illiterate consumers, become conscious and mend their ways.
Unorganized consumers: Consumers need to be organized for safeguarding their interests. In developing countries like India, consumers are not organized. In other words, there is a dearth of a National Level Consumer Organization. There are very few consumer organizations which are working to protect the interests of consumers. Consumer protection encourages the establishment of more consumer organizations.
Widespread exploitation of consumers: Consumers is exploited by unscrupulous, exploitative and unfair trade practices of sellers. They might be exploited by unfair trade practices like defective and unsafe products, adulteration, hoarding, black marketing, etc. Consumers need protection against such unfair trade practices. Consumer protection has been a support system for all such consumers to protect their interests and provide them justice.

Question. What is meant by “Right to heard” to a consumer? 
Answer: Under this right the consumer can file a complaint against all those things which are pre-judicial to his interest.

Question. Who can file a complaint under the consumer Act 1986? 
Answer: A consumer, a registered consumer association, central government and state government can file a complaint.

Question. Pragya bought an iron of reputed brand for Rs. 1,500 but it caused an electric shock while it was being used. Pragya wants to exercise her ‘right’.
Identify the ‘right’ under which she can protected.
Answer: Right to safety.

Question. Sandeep purchase a diesel car of Rs. 7,00,000 Lakhs from automobile company and found its engine defective. Despite many complaints the defect was not rectified.
Suggest to him the appropriate authority were he could file a complaint under consumer protection Act.
Answer: He should file a complaint in district forum.

Question. Give any one responsibility of the consumer in addition to obtain a cash memo while purchasing edible oil.
Answer: Consumer should look for AgmarK.

Question. State any Three responsibilities of a consumer while purchasing goods and services.
Answer: I. Cash memo
II. Honesty
III. Awareness of rights.

Question. Explain the redressal mechanism available to the customers under The CP act 1986?
Answer: District Forum; it consists of a president and 2 other members. President can be retired or working judge of district court. They are appointed by state govt. The complaints can be filed up to 20 Lakhs.
State commission; it consists of a president and 2 other members.
President can be retired or working judge of high court. They are appointed by state govt. The complaints can be filed up to 1 crore.
National commission; ; it consists of a president and 2 other members.
President can be retired or working judge of Supreme Court. They are
appointed by state govt. The complaints can be filed exceeds 1 crore.

Question. explain the following consumer rights
• Right to safety
• Right to seek redressal
Right to information
Answer: Right to safety; According to this Right, the consumers have the right to be protected against the marketing of goods and services which are hazardous to lige and property.
• Right to seek redressal; According to this right, the consumer has the right to get compensation against unfair trade practices.
• Right to information; According to this right, the consumer has the right to get information about the quality, quantity, purity, standard and price of goods or services so as to protect himself against the abusive and unfair trade practices.

Question. A shopkeeper sold you some species, claiming that those were pure. Later a laboratory test showed that those were adulterated.
What precautions should you have taken before buying and what remedies are available to you for the wrong act.
Answer: You should have been conscious about the quality of the product by checking the AGNARK and should have obtain the cash memo. Now the following Remedies are available:
i. Removing the defects of the product.
ii. Replacing the defective product with the right product.
iii. Returning the price of the product.
iv. Compensating by way of paying compensation, etc.

Question. Mr. X is a Sweet maker (Halwai) who collect milk from village to village and prepares Sweet on Diwali. Due to increase in demand he purchased khoya from other shopkeeper which was adulterated, because it was not possible to meet the demand from collected milk for meeting the demand quickly he has not maintain cleanliness while preparation of sweets he kept two children for packaging the sweet and one female at cash counter.
Answer:
i. Use of adulterated khoya will spoil the health of consumer.
ii. Child labour is a crime.
iii. Spreading diseases due to non-consedration of cleanliness.
iv. By employing female equal opportunities to females.